Overpriced, unhelpful and rude to customers, and do not deliver as promised
Deloitte Propel cold reached out to us to pitch their service and initially agreed to help us setup group reporting and accounting. I went into their offices in central London to work with their team on explaining what we needed. None of this eventually materialised, and we ended up hiring other consultants to work this out.
Over time, the Deloitte Propel management team got less and less responsive and started to add extra charges. At one point, we were paying nearly £600 a month for annual year accounts sign off and payroll for *one* person. One the payroll part, the Deloitte Propel team became ruder and ruder and less helpful in terms of payroll questions and support.
At three points, we also asked Deloitte Propel for quotes for further work involving getting a complex HMRC approval. They quoted x4 times higher than what another London-based firm quoted, who eventually completed the work.
For £600 per month you can not just get a more supportive accounting partner, but actual recons done rather than just annual accounts sign off, and payroll for up to 10 people. Deloitte Propel seems like it primarily exists to make a good initial pitch to tech startups and then drawn them into extremely overpriced services.