Propell Reviews 

77
•
TrustScore 2.5 out of 5

2.3

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Rated 5 out of 5 stars

Amazing service, I usually don't write these, so you guys have really outdone yourselves, and I can imagine there is plenty of other small business' out there like mine that would benefit in plugging... See more

Rated 1 out of 5 stars

This hole experience has just been a let down, propell promised the world and delivered nothing. All because I had my car broken into and my wallet stolen, which meant I had no physical copy of my I... See more

Rated 2 out of 5 stars

The idea is great but the execution is lacking transparency. I would not consider this a line of credit, they offer loans. Why? Because they recheck your credit worthiness at every withdrawal a... See more

Rated 1 out of 5 stars

I'm extremely disappointed with Propelled Finance. I took a loan of ₹54,000 through them to fund a course from Skill Arbitrage, which turned out to be completely useless and misleading. I’ve s... See more

Company details

  1. Non-bank financial service
  2. also in
  3. Alternative Financial Services
  4. Payment service

Written by the company

SME Finance Platform that moves you forward!


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2.3

Poor

TrustScore 2.5 out of 5

77 reviews

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2.3

All reviews

(77)

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Rated 1 out of 5 stars

It's simply a poor option.

In real terms the approval level offered was so inappropriately small compared to the businesses turnover $6k loan on a business that is special as it has unique low cost of goods, yet has a consistent income almost $6k PER WEEK showed two things. This organisation as fundamental flaws in how they assess a business (mine is 21 years old incidentally), the credit department are completely inept, but most concerning when I wrote back to them and pointed out that if I was to accept a loan for $6k, then they should not be loaning us money. If we accepted that utterly inappropriate offer it would be put of some desperation, which would show poor health of our business and a likelihood of failure.

Thats bad lending practices, worst still, when pointing out these concerns also indicating I had no intention to take up such an offer. They could not even bother replying. These types of lenders, and there are a few have all.made offers to our business, the range of such offers were from this $6k, $15k, $50k and one that unless you call them getting information is like pulling teeth (I like everything in writing and that's the way I've done business in the last 30 years).

Frankly, what I waste of my time. I'll arrange to use some money I had tucked away for a property purchase, but of course I'm fortunate to have that ability, others don't and their time being wasted is why I've spent my time writing this review.

23 July 2022
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Reply from Propell

Hi Wade, we sorry that this has been your experience of Propell. As a responsible lender, our lending assessment is based on what we believe is affordable for businesses to repay and is based on real time cash flow. Regarding lack of correspondence, this is not in line with our high response standard and we will review internally to understand what occurred here. If you would like to discuss further, please feel free to contact our team on 1300 804 091.

Rated 2 out of 5 stars

The idea is great but the execution is…

The idea is great but the execution is lacking transparency.
I would not consider this a line of credit, they offer loans. Why? Because they recheck your credit worthiness at every withdrawal as per their guideline.
Imagine if your credit card would check your credit worthiness before approving every purchase.
I'm not saying they can't do it, I'm saying they should advertise/warn people that the approved limits you have are not usable until they reassess when you need it... hardly a line a credit.

I've never had my credit cards limits or overdraft limits reduced or cancelled when I needed to use them.

Overall you can't rely on them if you want to keep it as a backup solutions and therefore I think calling this a Line of Credit is pushing the marketing boundaries.

23 February 2022
Rated 5 out of 5 stars

Because of income issues which were…

Because of income issues which were exacerbated by Covid, we had cash flow difficulties. Propell were very understanding and helpful with us in overcoming the problems.

10 February 2022
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Reply from Propell

Thanks for the review Jenny, we're glad we could help

Rated 1 out of 5 stars

I had a line of credit that I serviced…

I had a line of credit that I serviced regularly and never missed a payment. I request a new drawdown and was told that my line of credit will be cancelled due to my backing statement not supporting the advance.
In the first instance their application does not take into account that not all business operate in the same manner. I managed my cashflow in a specific manner, and I explained this to the team when I applied for the original line of credit. In my opinion Propell might have operated within the service guidelines , but it sure was not ethical.

The final comment I would like to make is that their platform is riddled with bugs. The IOS version crashes when you selected your current loans and their is a discrepancy between the amounts shown on the android and website portal. Their 1300 contact number also did not work ,as I was told by OPTUS that the number does not exist or have been disconnected.

10 February 2022
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Reply from Propell

Hi Albert,

I’m sorry you felt you had to give us such a bad review even though the team explained the reasoning behind the change to you personally. Your account had a number of negative changes, including the pending de-registration of your business. And for this reason we were unable continue lending to you.

Also regarding our phone number, in an email you mentioned you had been calling 1300 804 019, our number is 1300 804 091, and is active daily.

At every point we’ve tried to help and be open about the reasons for the change. If you don’t feel that’s the case, please let me know. I’ll be happy to have another call to discuss it.

Regards,
Michael Davidson
Propell CEO

Rated 5 out of 5 stars

Good service

Good service, fast turnaround and hassle free.

Would recommend to fellow business owners.

Would love to see a better interest rate.

3 February 2022
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Reply from Propell

Thanks Zak, glad you like the Platform 👍

ps. We'll keep working on improving our rates

Rated 5 out of 5 stars

Great service

Great service, easy access to funds when I need it and payment schedule is a breeze to understand. Thank you

2 February 2022
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Reply from Propell

Thank you for the review

Rated 5 out of 5 stars

Great company!

Great company!
Very helpful staff, was expecting maybe a little higher limit than I received, but appreciate the assistance given to my business!
Overall very happy!👍

Danny.

19 October 2021
Rated 2 out of 5 stars

Lack of communication

Lack of communication, insufficient credit given compared to amount applied for, no reason for credit provided. Not even a phone call !

7 October 2021
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Reply from Propell

Hi Rodney, we are sorry you have not felt that your expectations have been met. One of our team will be in touch with you right away to learn more about your experience.
Team Propell

Rated 3 out of 5 stars

Waiting for contact

Still waiting for somebody to contact me for an initial chat.

2 September 2021
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Reply from Propell

Hi Julie, we are so sorry we don't have any messages from you. However one of our team will be in touch with you right away. Team Propell.

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