This was my first audit and I was quite nervous beforehand. Ali instantly put me at ease and continued to do so throughout the entire process. I learnt a lot during the audit and have since been suppl... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We recently had a compliance audit with Matt Eades. As an independent estate agent who recently added a lettings department to the business 3 years ago, we found this extremely helpful. Matt talked th... See more
Company replied
Ali Haider recently visited our office in Hove to conduct an Audit. Extremely useful visit and follow up. Plenty of advice, tips and links that have proved to be very beneficial. Friendly & kno... See more
Company replied
My 1st Audit review with Propertymark. Upon receiving the email notifying me of this Audit, I was anxious and nervous at the same time. When the date actually came, I must say Ali Haider was very cal... See more
Company replied
Company details
Written by the company
We are the leading membership body for the property sector with over 19,000 members who display the Propertymark Protected logo. Our members are letting agents, estate agents, auctioneers and valuers, commercial property and inventories. We help create a great experience for those buying, selling, or renting their home.*
Contact info
Tournament Cout, CV34 6LG, Warwick, United Kingdom
- 01926 496800
- communications@propertymark.co.uk
- www.propertymark.co.uk
4.8
Excellent
96 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Compliance Audit
It was my first experience of the Compliance Audit and I couldn't have asked for or expected a better encounter with Darren. He was clear and concise throughout. We found his visit helpful and informative.
1 April 2025
Unprompted review
Reply from Propertymark
Thanks for sharing your experience. We're happy to hear you enjoyed your experience with Darren. We have shared your feedback with the Compliance team so they can pass it on to him.
The dreaded Compliance Audit
'Compliance Audit' not the words that anybody wants to hear but I can truly say that the meeting I had with Darren Kitchenside was absolutely Five Stars. We covered everything I could think of, obviously we aren't perfect, there maybe some of you out there that are but the meeting was very informative, constructive and full of ideas to improve our business, this in turn will help us provide the best service and experience possible for our clients and customers.
2 April 2025
Unprompted review
Reply from Propertymark
Wow! What an incredible review. Thank you for taking the time to tell us about your experience with us. We have shared your feedback with the team so they can pass it on to Darren.
Very bad experience
Very bad experience. The staff is very unprofessional, bringing personal problems at work.
LE: checkers, inventory service (Emma Fletcher).
20 February 2025
Unprompted review
Reply from Propertymark
Hi Daniel,
Could you provide us with more information so that we can investigate this for you? As a Membership Body, we sometimes get contacted by members of the public when they want to talk about their experience buying, selling or renting, whether they have used a Propertymark member agent, or not. We can advise on the best course of action, and have a set complaint process for members. But we understand that this can be frustrating when an immediate resolution is wanted, which is why we're eager to establish if this is the case.
Thanks for any information you can provide.
Update: After investigation we have found that Danny has had a negative experience with an inventory agency, who is also a Propertymark member. The review is not directed at Propertymark. We have informed Danny how to follow our complaints procedure so that this member can be investigated and apologised for his experience on the member agent's behalf. We haven't had a response, but are here to help with the complaints process.
Pleasant visit
Darren made the whole experience comfortable and not daunting at all. The report received was very helpful and detailed. We will use the recommendations moving forward within our company.
3 March 2025
Unprompted review
Reply from Propertymark
Thank you for your great review. We're really pleased that it was such a positive experience and we'll pass the feedback back to Darren. We are here if you ever need any additional support.
totally incompetent
totally incompetent
diabolical service (non existant)
cowboys
UPDATE: If possible propertymark have got worse!
100% cowboys.
30 January 2025
Unprompted review
Reply from Propertymark
Hi CS,
We didn't hear from you when we requested further details. We've tried to investigate your complaint, so that if it is intended for us, we can review it. We sometimes get contacted by members of the public when they want to talk about their experience buying, selling or renting, whether they have used a Propertymark member agent, or not. We can advise on the best course of action, and have a set complaint process for members. But we understand that this can be frustrating when an immediate resolution is wanted, which is why we're eager to establish if this is the case.
Hi CS,
We're really sorry that you have had a negative experience. We're concerned and want to investigate this, to find out what has happened. Please could you contact us with more information - our email is communications@propertymark.co.uk and a member of the team will look into this straight away.
Excellent service from Charlie
Spoke to Charlie today. Urgent legal help required. She was excellent and clear and explained it all to me. Great to deal with. Thank you so much really appreciate you being calm and professional.
18 June 2024
Unprompted review
Reply from Propertymark
Thank you for sharing your experience of the legal helpline. We're happy to hear you had a great experience and we'll pass your feedback onto the team.
Spoke to Lisa Barber
Spoke to Lisa Barber. What a wonderful and cheery individual. Very clear and helpful when going through the next steps.10/10 service.
5 March 2024
Unprompted review
Reply from Propertymark
What a fantastic review of our services. Thank you so much for taking the time to fill out a review for us.
Excellent Advice from Nicola Beattie in…
Excellent Advice from Nicola Beattie in the Lettings Helpline Department.
Thanks Nicola,
MAS Lettings and Management Ltd.
4 March 2024
Unprompted review
Reply from Propertymark
Thank you for sharing your experience of the helpline. We're happy to hear you had a great experience.
I am sincerely grateful for Claire's…
I am sincerely grateful for Claire's invaluable contributions to our experience with Property Mark. Her role as an asset to the company is evident in the exceptional assistance she provided during the CMP process. Claire's professionalism and unwavering support have been phenomenal!
- Jay, Kilnstone Property
5 January 2024
Unprompted review
Reply from Propertymark
Thank you! We're happy to hear you enjoyed your experience with the team.
Matt Rawlings has been a great help in…
Matt Rawlings has been a great help in registering my new company with Propertymark. Communication has been spot on!
6 December 2023
Unprompted review
Reply from Propertymark
Thank you! We're happy to hear you enjoyed your experience with the team.
Great support for CMP application
Great support was received from Matt Rawlings when my agency applied for the CMP registration, he helped us from the start, on what kind of client account we needed for compliance, all the way through applications for AML, NRL registration along the way, to finally get us to complete all the document requirements. Swift response with helpful suggestions, we are so grateful.
5 December 2023
Unprompted review
Reply from Propertymark
Thanks for the great feedback! We are glad to hear about your positive experience.
Propertymark registration
Registering my business with Propertymark was made very straightforward by Matt Rawlings. Highly recommend him.
5 December 2023
Unprompted review
Reply from Propertymark
Your feedback is invaluable to us and we thank you for taking the time to write us a review.
Invaluable for Estate Agents Everywhere
Propertymark are an invaluable tool for estate agents everywhere for both training and help understanding / influencing legislation.
Matt Rawlings has been a great help throughout our renewal process too.
14 November 2023
Unprompted review
Reply from Propertymark
Thank you! We're happy to hear you enjoyed your experience with the team.
Matt in memberships was fantastic .
Matt in memberships was fantastic .
Helpful, patient and genuinely caring , a rarity these days .
6 October 2023
Unprompted review
Reply from Propertymark
Thanks for sharing your experience with us. It’s a vital part of our continued efforts to improve our service and customer experience
Henry from the compliance team dealt…
Henry from the compliance team dealt with a complicated case for us and was absolutely fantastic, very efficient, emailed and rang regularly, very knowledgeable could not have asked for more.
12 December 2022
Unprompted review
Reply from Propertymark
Thank you! We're happy to hear you enjoyed your experience with the team.
PropertyMark Poor Management
Surprised by this level of management. It took over 1 week and times of pushes to have a course registration to be done . I still can not believe it yet.
17 March 2022
Unprompted review
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