Props & Replicas.co.uk Reviews 

Omg what a terrible company! Warning!! Do not use this guy! I made an order on 12/04/25, the items were both in stock and not a preorder, and everything looked well when I received a confirmation email and then 2 days later another to say my order was on its way! I even received a tracking number.. but that was the end!… No more communication and the tracking information was just a dud! As Royal Mail tracking only ever stated “we’re expecting it.”
Even though I had paid for 48 hour delivery, I gave them 8 days before contacting them by email, as they instruct, but you guessed it! No reply! So I gave them 3 more days and emailed again! Still no response! After several emails with no response l had to assume I had been ripped off and he clearly had no intention of sending my order so I took my case to PayPal to open a complaint. PayPal very shortly after gave me a full refund. I really don’t how this guy has got any good reviews! But I feel I cannot believe them now. You have been warned!
Props & replicas.co.uk, what lame excuse will you respond to this?

To your response,
When I emailed I did not receive any reply not even an auto response to say your store was closed for holidays.
This item did not ever track as dispatched, it only shown that a postage label had been created as it only ever stated “we’re expecting it”
After all my attempts to contact you, You only replied to me ONCE! Via social media when you, miraculously, were able to get a “signal” in the middle of a field away from all civilisation, and you did NOT offer to send a replacement! You only stated you can see it’s been dispatched and you will chase this tomorrow! But at that point you didn’t even know my order number?? And I had contacted you via a family members social media account. Not good enough!
The main bugbear is that there was absolutely no communication from yourself to my emails (and spam/junk mails was also checked regularly) Even when I asked you on social media to kindly respond my emails, maybe I should have just contacted you via trustpilot as you seem to reply to that quick enough!
If you want to get good reviews then have some thought about keeping your customers informed and updated. If you are ever away on the moon or even just taking a week off somewhere, where you can get a signal then at least have an auto response to the emails that your customers are sending, telling them when you will be contactable!
But then you couldn’t even send an email to offer an explanation or an apology after the refund was issued, and you had ample time to do this before I wrote this review. It’s only common courtesy and will build trust and maybe THEN your customers will have a little patience!

Ordered the Ultimate Beetlejuice Bio Exorcist figure. Really happy with my figure. Such a great company and very quick to respond to email. Already Pre Ordered another Beetlejuice figure out in the summer, as the company is reliable.

Preordered the Jada cyberpunk figures. Couldn't find them anywhere else except on import sites. Arrived safely with packaging and paper wrapped around the boxes. Very happy

Amazing Company thank you so much effect and detail in what they do, i will always Buy from, Thank you so muck

Ordered on January 30th, it is now February 10th still no shipping email and no order is received, no contact option on website and WhatsApp is unavailable
Really helpful that…

Oh HAPPY DAY! Recieved wanted a hard "Platinum" McFarlane Collector Edition: Superman (Movie, 1978) and never thought I would find one!

Great deliver from Props and Replicas on RoyalMail... prompt, parcel keep secure and smooth.

So happy Props and Replicas kept up to date on email. Thank you 🤗😌

Ive ordered a fair few times. Never had a problem, always got my stuff on time and professionally packed. Messaged once as I was going be away, when a pre ordered item showed as in stock on the site, thinking it might arrive while away.I reached out, and they were polite, friendly and let me know when it would be shipped and arrive in time before I went away.
I cant speak about others experiences but would say that with pre orders to some of the negative reviews, the set date is never set in stone and allocation of shipped stock is always at risk when coming from a supplier from overseas. Neca have let me down a few times when ordering direct. If pre orders are a concern, wait to see if the items come in stock or sign for a notification.

I ordered three Mezco figures that were clearly marked as in stock at the time of purchase. After waiting for delivery and writing to P&R three times to chase tracking numbers, they wrote back to say they had wrongly advertised three and only had one. This was disappointing enough, but after requesting my money back.....I'm still waiting.

It annoys me that I am still waiting for pre orders one in particular is coming up for 2 years...I'm annoyed that items I preorder then get sold out and I am still left waiting.
I am having to cancel items due to the waiting time, and looking elsewhere.
When I first started ordering from props and replicas not a problem great service but it's gone down hill.

Fantastic company.

Great products

Great prices

Great delivery

Great communication

Highly recommend

Props & Replicas.co.uk provides a solid service overall. They keep you updated on your purchases and deliver promptly, with parcels arriving in secure and new-looking boxes. Collectibles are well-packaged and fairly priced, and I appreciate being able to request specific packaging preferences like mint boxes. Customer service is responsive and helpful, making it one of the better experiences out there. However, be cautious with pre-orders, as there can be issues with fulfillment. Despite this, their reliability with regular orders keeps me coming back.

Purchased from Props & Replicas before and hand no issues at all but specifically writing this review in particular to highlight the fact that they managed to restock an item that has been notoriously difficult to find.
Fans of this toyline (MOTU Masterverse figures) have long been complaining that 1 specific figure (New Eternia Webstor) has had a terrible distibution / release process. Yet somehow after receiving a notification of return to stock, Props & Replicas processed my order very quickly and within a couple of working days I had my the figure I needed to complete my collection.
Processing was quick, customer service was great and very responsive and packaging was bulletproof!! The boxed figure itself came in mint condition. Couldnt be any happier. Highly recommend!!

This year I decided to give propsandreplicas ago. Would always come up in my searches, had decent prices, great stock and new hard to get. Especially for the U.K.folk.
Since the year is coming to a close, and recently just got an other Order (#60739). Thought I would give person(s) a well deserved positive review. Never had an issue. When I have asked what is happening with preorders, would always get a very informative reply. Even paying off orders bit at a time, they have always been helpful. But, on that note I do wish something more easier was in place. Like the use of partial.ly (maybe).
Will use again, for sure. Enjoy checking website out on the deals and new stock on a daily check.

My go to store for all things action figure. Never been let down. And the customer care is spot on.

And just to add, the new NECA 'Christmas' Chucky figure is a corker!

I ordered a prop well in time for an event and after it not being shipped after almost a week I reached out to them, only for them to tell me that the product I ordered was damaged so they had sent for another from their supplier. I would’ve had no problem with this, except I was not informed of this until I reached out, and by the time I received a response back it was too late to order another from a different site/seller. After I had sent them another follow up email, I was told they cancelled the order as it wouldn’t come in time and have received a refund. Quite frankly, the communication is poor, and I truly haven’t had a good experience with these guys, which is such a shame as I had heard great reviews. I still have yet to receive an email from them (asking if the item will ever be restocked, as I had just hoped this experience was a one off) and have yet to hear back. Really disappointed. Definitely wouldn’t recommend purchasing if you need it for a certain date.

Excellent, thank you :)
Quick delivery, well packed, and fairly priced.
Cheers!

Easily 1 of the best in the game, always on point with replies and never had any issues with ordering.
👏🏻👏🏻👏🏻

I have ordered loads on pre-order which were not fulfilled and made me completely lose out on obtaining items which I now can not get for my collection, disappointed is an understatement, I will not be using them again - my advice is go elsewhere for pre-ordering, other places have always supplied my preorders. Very poor customer service - beware.

Pre ordered a marvel legends figure back in june and it was said to release in july, order was delayed because of a family matter which i can live with but it is now 2 weeks into august and i still havent heard back from them even after sending an email to see whats happening, a bunch of crooks who will take your money then ghost you, my son just wants his birthday present!
They claimed to not have seen my email most likely because i sent the email from a different email address but they also claimed to reply to emails within 24 hours but i have still not been answered