Proshop.se Reviews 

Great prices, fast shipping, and you get exactly what you paid for. What else could you ask for? The time that you order affects when they ship, but if you order early in the day, they’ll ship the same day. At least, that’s how it was for me. Shipping is pretty standard if you ask me — if you’ve shopped from other Swedish electronics stores then this won’t feel new to you. My order took two days to end up in my hands which is on the faster end of electronics stores that can take up to four days.

I do not know what else to add; it’s just a pretty good option if you feel ripped off by other stores or just want more choice. 10/10, would recommend.

Reliable and fast delivery, smooth process.

The printer looks exactly like the online photos and matches the description perfectly. It arrived safely and works great right out of the box.

Delivered on time. Product work as expected

Delivery times are changed by the website and items are not delivered on time. Other than that the object was delivered as advertised.

Everything went smoothly. The delivery came in a few days.

Always reliable and with competitive pricing. Amazing!

Good as usual. Great service and fast delivery

Formal Complaint Regarding Order 67831474 – Proshop.se Unacceptable Customer Service Experience
Hi Mgmt Team Proshop.se
I am writing to raise a formal complaint regarding my order, Ordernummer: 67831474 made on 7th June 2026, at Proshop.se which I have now cancelled due to an extremely disappointing and unacceptable customer-service experience.

I had spent almost a week researching products and decided to place the order with Proshop instead of buying from multiple websites, expecting a smooth and professional purchasing experience. Unfortunately, the experience turned into a complete waste of time and caused unnecessary stress and inconvenience.

The main issue was related to payment. I paid the full amount through Klarna using my debit card, and the amount was reserved on my card. However, I was then told that because I was a first-time customer and the order was considered large, Proshop could not process it in the normal way and that I had to pay again through Swift/Bankgiro.

I repeatedly explained that the amount was already reserved from my debit card through Klarna, and that I could not simply make another large payment until the first reserved amount was released. Instead of understanding the situation or offering a clear and practical solution, the representative kept repeating that if I paid again, the first payment would be deleted or handled automatically. This was not a reasonable or reassuring explanation from the customer’s point of view.

What made the experience worse was the tone and attitude of the customer-service representative. During my first call today, even though the day had just started at 9am, I was told in a dismissive manner that Proshop had many customers/calls to deal with and that I should “just listen” to what she was saying. This was rude, unprofessional, and completely inappropriate.

I called again later, hoping the matter would be handled more respectfully, but unfortunately the behaviour and attitude remained the same. Instead of receiving patience, understanding, or proper support, I again felt dismissed as a customer.

I was also told that she and his colleague (Proshop representatives could not find me in Sweden online, no identity), I told that I can be easily found on ratsit.se or any pubic profile), which felt strange, unnecessary, and uncomfortable. As a genuine customer who had already paid through Klarna, this way of speaking created unnecessary doubt and made the experience even more unpleasant.

When I expressed my dissatisfaction, the response was again dismissive. I was told that I could write a review on Proshop/Trustpilot and that it “does not matter.” This attitude is deeply disappointing. A customer complaint should never be treated as irrelevant.

Because of this entire experience, I cancelled my order. I do not feel that I was treated with basic courtesy, patience, or professionalism. The situation was handled poorly from start to finish.

I request the following:

Internal review of how this case was handled. So, in future a customer should not feel so demotivated, that he start questioning his own idenity and decisions.

This was not merely a small inconvenience. I lost a week of research and ordering time, and instead of receiving help, I was met with a dismissive and careless attitude. Time is valuable.

I hope Proshop management takes this matter seriously.

Best regards,
Sumit

Delivery in time but, also the quality of the item very pro

Great service, quick response, problem-free shipping, thank you!

Very bad experience with this online store. after two extensions of the date, after two weeks of waiting for delivery they cancel my order. With this company it's a complete waste of time. I give one star because I don't have the option to give zero.

Proshop is great. I bought there several times electronics. Once a camera and now a Braun IPL. They have fantastic deals, I am every time surprised. I got my IPL 50% from original price. And it is completely new, I received it within 2 days.
I can very much recommend.

Good price, 30% lower than a physical store. Quick delivery. I always been happy with my purchases from Proshop.

Product is great. Lead time indicated exceeded with 5 days. Tried to get Bring to deliver earlier together with a kitchen the same day but computer said no. Goods were ready in the same warehouse !! Had to take a day off.

Postnord didn't deliver the item, although I rescheduled it many, many times. They made me waste a lot of time. I paid extra for home delivery and all I got was a huge amount of frustration

I’ve honestly never dealt with a company that treats its customers with this level of mistrust and disregard. This has been an incredibly frustrating and drawn-out experience.
I bought a pair of headphones that broke, sent them in, and was told nothing was wrong. I then bought a second pair, which also broke. Instead of offering a refund, they sent a replacement without even asking. At that point I already had multiple pairs.
When I finally got the first pair back, I carefully documented the issue and returned them again, clearly stating I did not want another replacement. They ignored this completely and insisted on repairing and sending them back anyway.
The entire process has taken over six months, which is completely unreasonable for a faulty product. On top of that, they refuse to reimburse the troubleshooting cost, even though I proved the product was defective.
Overall, this experience has felt dismissive, exhausting, and frankly disrespectful. Will never waste my money here again.

The seal of the earbuds 3 package was open.

The product came clean and in perfect condition and it came on time

I thought everything was good about this site until now. I bought a thrustmaster eswap x2 pro controller and, the back buttons on this controller were very unresponsive if you pressed them lightly. I first contacted thrustmaster to see if this was a common problem, and they said that this, was not supposed to be happening, and recommended i contacted the retailer. So i made a claim on the product, and they took a month just to tell me there wasn't a problem with the controller, and i have to pay them for wasting their time, when it is infact they who wasted my time and money. The worst part is that, nothing is fixed, its the same controller with the same issues. I cannot recommend buying any tech related items here.

new order number: 67170798
old order number: 65908766