Ordered in February, still haven’t received my pillow. Constantly emailing to ask to cancel and refund but I’m being totally ignored.
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ProSleepy advertises risk-free purchases, which is false, because as other reviewers have stated, you have to pay for the return. To make matters worse, nowhere on the product or order page is their... See more
Company replied
I bought this pillow but it didn’t help with my neck pain unfortunately. I contacted them within the 30 day window for a refund but have ignored my 4 emails! On their website it states money back gu... See more
Please avoid this company. I ordered a neck pillow from an Instagram advertisement in November 2020 which said money back guarantee zero risk etc. Blatant lies. My pillow never even came and it took m... See more
Company replied
Company details
Information provided by various external sources
Good sleep is essential for optimal health and as vital as regular exercise and eating a balanced diet. ProSleepy™ helps you achieve that!
Contact info
Netherlands
- www.prosleepy.com
1.7
Bad
245 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
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Great pillow
Great pillow. I have been sleeping heaps better since I started using trhis pillow. No headaches when I wake up, & no tryingto fluff my pillow up during the night to get comfortable.
15 September 2021
Unprompted review
Reply from ProSleepy
Hi Darren,
Thanks so much for your awesome review!
It is a pleasure knowing that our pillows have made such a difference for you. It would be an honor if we could serve you again in the future. 😃
ProSleepy Customer Service
Reply from ProSleepy
Hey there,
Thank you for your review!
We are glad that your new ProSleepy pillow has been helping you a lot with your neck pain. Our company strives to deliver the best product there is in the market today and it makes our day to hear we have accomplished that through your awesome feedback. :)
ProSleepy Customer Service
I have suffering from neck pin for a…
I have suffering from neck pin for a while. This pillow has solved my pain issues. I enjoyed a good night’s rest after a long time! I definitely recommend this pillow for any one
29 August 2021
Unprompted review
Reply from ProSleepy
Hi Pravana,
Thanks so much for your awesome review!
It is a pleasure knowing that our pillows have made such a difference for you. It would be an honor if we could serve you again in the future. 😃
ProSleepy Customer Service
Great pillows for neck & back support,
24 August 2021
Unprompted review
Reply from ProSleepy
Hi Warren,
Thanks so much for your awesome review!
It is a pleasure knowing that our pillows have made such a difference for you. It would be an honor if we could serve you again in the future. 😃
ProSleepy Customer Service
DO NOT PURCHASE this product!!!
DO NOT PURCHASE this product!!!! The prices were advertised in Australian dollars but the transaction was done in Euros and it was so much more expensive. I wish I had never purchased. The pillow was tiny. I could not use it for ten minutes let alone a night’s sleep. The pillow slip was ugly and had threads hanging from it. I asked for my refund but to get that I had to pay ANOTHER $67 AUD to send it back to China. The parcel is sitting in Chinese customs for 5 weeks. I can’t get my refund till they pay the dues but they say it’s not their responsibility. I guess I will never see my $250 AUD again and so I am going to make it my life’s mission to destroy their reputation. I will not rest until my case is resolved. So what are you gonna do ‘customer care’? There’s no care! You have blocked me on Facebook. This is the most rubbish company I have ever dealt with. I can’t wait to see your lame reply as to how you will look into my case. Yeah right OK!!!!
Edit - Order 32197
Note. I have written to your email address many times about this and no one will help me.
24 August 2021
Unprompted review
Reply from ProSleepy
Hey there Dee,
Good day! We are deeply concerned about your frustrations regarding your recent experience with us and we would like to amend any issues you've encountered as well as explain a little bit about our policies at this point in time.
Our company is based in the Netherlands which is a country in northwestern Europe so it is normal to see a euro currency in your bank statement that is why it is recommended to use AUD if you are ordering in Australia to convert the total price to be paid at checkout. We can assure you that any conversion is always equal to the price advertised on our website.
Also with regards to the pillow itself, please be aware that our ergonomic design intentionally differs from the regular pillows that you're used to. Our pillows will often be smaller in size, due to the nature of the memory foam. Even though this might feel unusual at first, we designed it like this on purpose because this is the position that's best for your body. It is recommended to try using your new ProSleepy pillow during the day while resting for 10-15 minutes.
Moreover, our return policy states that you should cover the return costs and once we receive the returned item we'll process any refund or replacements accordingly. Kindly review it here: https://www.prosleepy.com/policies/refund-policy
Please be noted that we don't have any control over deliveries as we are just merely awaiting all returns to be delivered at our currently operating warehouse as the ones from other countries were temporarily closed down due to the pandemic.
I have tried locating your order but I couldn't find records of it so it would be very helpful for us to resolve this issue if you can provide your order number, please.
Our sincere apologies for any mishap and we hope that we can conclude a resolution at the earliest time possible.
I eagerly await your response.
Warm Regards,
Team ProSleepy
An Excellent Purchase
An excellent purchase, even my wife loves it and she's the fussy one!! Should have bought two..... A really superb pillow which has considerably reduced the stiffness and neck pain I was regularly suffering each morning. And excellent customer service too. Very highly recommended!
23 August 2021
Unprompted review
Reply from ProSleepy
Hi Patrick,
Thanks so much for your awesome review!
We're really happy to hear that you're having a great experience with your new ProSleepy pillow. It would be an honor if we could serve you again in the future. 😃
ProSleepy Customer Service
I am a stroke survivor who spends a lot…
I am a stroke survivor who spends a lot of time in a wheelchair so I often have a stiff neck. This pillow has helped. It is the right combination of solidity and give. I like it and I like nothing!
21 August 2021
Unprompted review
Reply from ProSleepy
Hi Dominic,
Thank you for your honest review!
We are delighted to know that you were satisfied with your new ProSleepy pillow. Our company strives to deliver the best product there is in the market today and it makes our day to hear we have accomplished that through your awesome feedback. :)
ProSleepy Customer Service
Cheap Chinese Product
They try to show as an EU company. They are a Chinese company selling a product made in china, and shipping from china.
Cheap, uncomfortable pillow.
Customer support does not respond.
I will be reporting then to the FTC and EU trade commission.
20 August 2021
Reply from ProSleepy
Hi Carlos,
We appreciate you posting a review in this platform and we would like to kindly address your concern as soon as possible.
As you may know, we ship globally directly from our international warehouses near the order's location however this process was disrupted due to the pandemic as we had to close down other warehouses so we can operate in our main office and also keep the cost as low as possible without sacrificing the quality of our pillows.
Although we have stationed warehouses all over the globe however at this time, our only operational warehouse is in China as most of the offices closed down due to the pandemic. We apologize, we hope to be back on track as soon as the virus eases out; meanwhile, this will be our temporary fix for now.
Moreover, we pride ourselves in knowing that we only produce high-quality pillows and honestly, this is the first time we received such complaint about our product standards. In any case, we would be more than willing to assist you and settle any inconveniences that we may have caused you so please provide the order ID as we will be checking your order and account for that matter to address this issue once and for all.
We would like to thank you for purchasing our product and we would patiently wait for your response.
Warm Reagards,
ProSleepy Customer Service
At first I was not sure as the pillow…
At first I was not sure as the pillow was a lot harder than I was used to, but now I find the best sleep with my new pillow.
13 August 2021
Unprompted review
Reply from ProSleepy
Hi Waunita,
Thank you for your review!
We are delighted to know that you have finally adjusted to your new ProSleepy pillow. Our company strives to deliver the best service we can provide and it makes our day to hear we have accomplished that. :)
ProSleepy Customer Service
Excellent Pillows
Excellent Pillows - well worth the money, has eliminated stiff / sore neck in the morning !!
10 August 2021
Unprompted review
Reply from ProSleepy
Hi Chris,
Thanks so much for your awesome review!
We're really happy to hear that you're having a great experience with your new ProSleepy pillow. It would be an honor if we could serve you again in the future. 😃
ProSleepy Customer Service
Best pillow I ever had!
The ProSleepy pillow is absolutely excellent! I suffered years of neck pain and struggeled hard every night to find the right sleeping position, but that's over now! My first impression was that I had to get used to it, as in comparison to my former pillows it felt a little bit hard, but improvement started with night one! Big, big recommendation for everyone who's looking for good and healthy sleep!
8 August 2021
Unprompted review
Reply from ProSleepy
Hi Dr. Norbert,
Thank you for your review!
We are delighted to know that you were satisfied with your order. Our company strives to deliver the best service we can provide and it makes our day to hear we have accomplished that. :)
ProSleepy Customer Service
I really have tried many neck pillows…
I really have tried many neck pillows and this one is by far the best.
8 August 2021
Unprompted review
Reply from ProSleepy
Hi,
Thank you for your email!
We are delighted to know that you were satisfied with your order. Our company strives to deliver the best pillow there is and it makes our day to hear we have accomplished that. :)
ProSleepy Customer Service
Deep Sleep achieved!
Deep Sleep achieved!
I have bad neck and lower back pain. I purchased another type of neck pillow but in order to sleep on your side, you had to maneuver the pillow around in the middle of the night! This pillow I am able to change from your back to your side just like that. I also find with the way my neck is I get into a deep sleep and stay there for hours! Thank YOU.
4 August 2021
Unprompted review
Reply from ProSleepy
Hi Lisa,
Thank you for your awesome review!
We are delighted to know that you were satisfied with your order. Our company strives to deliver the best pillow there is and it makes our day to hear we have accomplished that. :)
ProSleepy Customer Service
Have had neck pain for ages
Having neck pain for ages, didn’t know what was the problem after sleep. It affected days and days for my daily life. I was lucky enough to saw the advertisement from Instagram about ProSleepy pillow which makes huge sense to me. I have been using for 3months now. My neck pain has disappeared after few days of using the pillow. I recommend to my ex and he got it too. Now my daily time uses are very efficient without neck and shoulder pain. I even purchased further for my legs and arms. right positioning Full body saves many ways such as time, energy, and synergy affection. Very happy with ProSleepy and highly recommended.
27 July 2021
Unprompted review
Reply from ProSleepy
Hi Jasmine,
Thanks so much for your review!
We're really happy to hear that you're having a great experience with your new ProSleepy pillow. It would be an honor if we could serve you again in the future. 😃
ProSleepy Customer Service
I was struggling with other pillows
I was struggling with other pillows. Most were too soft and I had to double them up, which often let to my head being cocked up or to the side. Some were too hard and didn't adjust as I turned from side-to-side. ProSleepy seemed too simple to work, but I tried it and it works. It's the only pillow I've used in the 2 months since I bought it.
22 July 2021
Unprompted review
Reply from ProSleepy
Hi Mark,
Thanks so much for your review!
We're really happy to hear that you're having a great experience with your new ProSleepy pillow. It would be an honor if we could serve you again in the future. 😃
ProSleepy Customer Service
I have finally found a pillow that…
I have finally found a pillow that allows me to sleep all night! Without waking up with a sore neck or a headache! I was skeptical until I actually received my pillow and slept on it. I would recommend this pillow to anyone no matter how they sleep. I am a side sleeper.
18 July 2021
Unprompted review
Reply from ProSleepy
Hi Barbara,
Thanks so much for your honest and awesome review!
We're really happy to hear that you're having a great experience with your new ProSleepy pillow. It would be an honor if we could serve you again in the future. 😃
ProSleepy Customer Service
This pillow has helped my neck so much
This pillow has helped my neck so much! I have a pinched nerve and it keeps my head in a neutral position so I am comfortable while sleeping.
15 July 2021
Unprompted review
Reply from ProSleepy
Hi Karen,
Thank you for your honest review!
We are delighted to know that you were satisfied with your order. Our company strives to deliver the best service we can provide and it makes our day to hear we have accomplished that. :)
ProSleepy Customer Service
I was skeptical of any pillow to help…
I was skeptical of any pillow to help my sleeping position and to help me sleep better. This pillow is amazing. I no longer wake up with a stiff neck or headache and can actually sleep on my back as well as side, which I've never been able to do.
9 July 2021
Unprompted review
Reply from ProSleepy
Hi Jamie,
Thank you for your honest feedback!
We are extremely grateful that your new ProSleepy pillow has made a huge difference for you. We look forward to hearing from you again when you purchase your next order with us in the future. :)
Best Regards,
ProSleepy Customer Support
Very comfortable neck pillow
Very comfortable pillow, ideal for sleeping on back as well as sleeping on the side. My constant neck pain is much better since I use this pillow, waking up more refreshed as before.
4 July 2021
Unprompted review
Reply from ProSleepy
Hi Stephanie,
Thank you for your awesome review!
We are delighted to know that you were satisfied with your order. Our company strives to deliver the best service we can provide and it makes our day to hear we have accomplished that. :)
ProSleepy Customer Service
What a nice surprise …
My neck use to hurt but now it’s much better. I sleep much better every night. Thank you. I highly recommend these king size pillows.
29 June 2021
Unprompted review
Reply from ProSleepy
Hi Geri,
Thank you for your awesome review on this platform.
We are delighted to know that you are having a great time with your new ProSleepy pillow and that it helped you with your condition.
We look forward to your next purchase purchase then! :)
Warm Regards,
ProSleepy Customer Support
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