I can’t praise Sue enough for her speed and patience (with me in panic mode!). She made what could have easily been a horrible experience, actually a very pleasant experience. There was very little tu... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent Support Team - when you can reach them. A suit we purchased had manufacturing issues and split on the seam on the first wear. Initially we had issues contacting support but I would advise... See more
Company replied
Called today as issues in placing an Order. Sue was most polite and helpful and apologised for telephone issues and also online purchase issues. Sue sent emails about my Order and a link for payment... See more
Company replied
There was a great range and choice of swimwear. My only regret is that ProSwimwear don’t use the standard sizing for the UK, like 10,12 etc. Without knowing my exact measurements or having a tape me... See more
Company replied
Company details
- #23 of 37 best companies in Swimwear shop
- #67 of 121 best companies in Activewear shop
- #2 of 2 best companies in Swimming Competition
Written by the company
Proswimwear started in late 2006 as a specialist swimwear reseller aimed at serious swimmers. WHY ORDER FROM US? - The largest range and stock holding of performance swimwear in the world We now are the world's largest competitive swimwear shop. We stock a vast variety of swimwear and accessories. Our mission is to supply swimmers with the tools they need to achieve their swimming goals, whether you're swimming for fitness, competitively or just for fun! 10% OFF YOUR FIRST ORDER -New to ProSwimwear? We offer a 10% off your first order when you sign up to our newsletter, but don’t worry if you are not new , we have regular discount codes/offers available. Found something cheaper elsewhere? We'll not only match the price, we will also give you an extra 2% off the item! The T&C’s for this can be read on our website. DEAL OF THE MONTH- Every 30 days we specially select a group of products and apply extra savings to them, this can be up to 30% off their normal price. WORLD WIDE SHIPPING - We ship worldwide and our EU customer’s don’t pay any custom/taxes. NEXT DAY DELIVERY- We also offer free standard delivery for UK orders over £100 and offer Next Day and Saturday delivery for a small additional charge. WE SELL TOP BRANDS- We have customers from all around the world and stock products for all kinds of aquatic sports enthusiasts/professionals. Our customers rely on ProSwimwear to provide the best selection of swimming products at the lowest prices, delivered safely and fast! You'll find a wide range of products from all the big name brands including Speedo, Arena, TYR, FINIS, Jaked and Maru, to name a few. If you find products not on our store or if you find that it is not easy to shop on our site, please email feedback@proswimwear.co.uk and we will look to try an meet your request!
Contact info
Unit 1, Plum Lane, Dunwear, TA6 5HL, Bridgwater, United Kingdom
- 01278 550640
- info@proswimwear.co.uk
- www.proswimwear.co.uk
4.5
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great prices and great service
Great prices and great service. After I ordered a swimsuit, I wanted to add another item. I sent an email to support and Paige promptly and helpfully assisted me. Will use again!
21 November 2023
Unprompted review
Reply from ProSwimwear Ltd
Hello,
Thank you, we appreciate for your feedback. We are glad to hear this!
We hope to see you again soon!
From the ProSwimwear team.
Nice!! :)
Nothing to complain. Really nice website, with a lot of products and great prices. I purchased a front snorkel for training. Really happy with it. Fast shipping. 5Stars
19 November 2023
Unprompted review
Reply from ProSwimwear Ltd
Hello,
Thank you, we appreciate for your feedback. We are glad to hear this!
We hope to see you again soon!
From the ProSwimwear team.
Reply from ProSwimwear Ltd
Hello,
Thank you, we appreciate for your feedback.
We hope to see you again soon!
From the ProSwimwear team.
Excellent Service
Excellent range of products and 5* customer service - our swimming club wouldn't go anywhere else!
20 November 2023
Unprompted review
Reply from ProSwimwear Ltd
Hello,
Thank you, we appreciate for your feedback. We are glad to hear this!
We hope to see you again soon!
From the ProSwimwear team.
Great customer service
Great customer service - Ivy answered my questions very promptly
16 November 2023
Unprompted review
Reply from ProSwimwear Ltd
Hello,
Thank you, we appreciate for your feedback. We are glad to hear this!
We hope to see you again soon!
From the ProSwimwear team.
Great professionalism
15 November 2023
Unprompted review
Reply from ProSwimwear Ltd
Hello,
Thank you for your feedback.
We hope to see you again soon!
From the ProSwimwear team.
The answear was quick and useful:)
6 November 2023
Unprompted review
Reply from ProSwimwear Ltd
Hello,
Thank you for your feedback.
From the ProSwimwear team.
Reply from ProSwimwear Ltd
Hi ,
Thank you for your feedback, we are glad to hear you really appreciated our Customer service. Look forward to seeing you again soon.
I am very satisfied with customer…
I am very satisfied with customer support.
27 October 2023
Unprompted review
Reply from ProSwimwear Ltd
Hi Nena,
Thank you for your feedback, we are glad to hear you really appreciated our Customer service. Look forward to seeing you again soon.
Return Policy
Hi there, we having Size problem. It was solved by Vivian. Despite multiple changes, she extend her support to us without any hesitation.
After I receive my order, again I find out that that is not the correct order for my son..it’s too small for my son size. The size I ordered was 26 men size.. I need a bigger size as 32 men size. I have write to them to let them know the problem I have with the size. They request me to complete the return form and sent them the package for refund. This show us that they are flexible and able to respond to accommodate our request immediately.
Thank you.
27 October 2023
Unprompted review
Reply from ProSwimwear Ltd
Hello,
Thank you for your feedback, we are glad to hear Vivian helped assist you with your queries.
We hope your 1 star review was a mistake as it sounds like you were satisfied with the service we provided you.
If so, we hope you would take the time to amend this.
Please don't hesitate to reach back if you have any further queries or concerns.
Amazing customer service
Amazing customer service, bought a swimming suite for my son and was a bit big , had to refund if and i forgot to include the return form . Email customer service and they find the parcel for me in no time and all is sorted . A company you can trust, I will definitely buy more items in the future from them . Thanks Vivian for your effort.
26 October 2023
Unprompted review
Reply from ProSwimwear Ltd
Hi Phillip,
Thank you for your feedback, we are glad to hear you really appreciated our Customer service. Look forward to seeing you again soon.
Super company to deal with
Super company to deal with, fast efficient delivery. So very helpful with returns
9 October 2023
Unprompted review
Reply from ProSwimwear Ltd
Hi Natasha,
Thank you for your feedback!
We look forward to seeing more orders from you and please don't hesitate to reach out to our customer service team if you ever have any queries or concerns. :) We are here to help!
Super service and support
Super service and support.
I will buy alot of gear here
17 October 2023
Unprompted review
Reply from ProSwimwear Ltd
Hello,
Thank you for your feedback, we are glad to hear you really appreciated our Customer service. Look forward to seeing you again soon.
Fast and efficient customer service…
Fast and efficient customer service that was able to help when my swimsuit broke before I had a chance to use it
11 October 2023
Unprompted review
Reply from ProSwimwear Ltd
Hello Katrine,
Thanks for your feedback.
We are happy to hear that your issue was resolved promptly by our customer service team.
Please don't hesitate to reach back if you have any further queries or concerns.
Great customer service
Quick delivery of the original order and very helpful when one of the items was faulty. Item was replaced and resent in a timely manner. Communication was clear and friendly and actions were completed quickly.
11 October 2023
Unprompted review
Reply from ProSwimwear Ltd
Hello Nicki,
Thanks for your feedback.
We are happy to hear that your issues was resolved promptly by our customer service team.
Please don't hesitate to reach back if you have any further queries or concerns.
What an amazing can do approach from…
What an amazing can do approach from Paige; placed and order, needed to amend and completed within minutes, an amazing service and great technical advice, very much appreciated, will be using again, thanks!
9 October 2023
Unprompted review
Reply from ProSwimwear Ltd
Hi Simon,
Thank you for your feedback, we are very happy to hear that Paige assisted you with the amendment of your order nice and promptly.
We hope you love your item(s) and don't hesitate to reach back if you have any further queries or concerns.
Happy shopping with ProSwimwear! :)
Great customer support
I needed help to find the best tech suit I needed and with Ivy I had excellent customer service and she told me everything I needed to know before purchasing the suit. She gave great recommendations, and was always open to answer important questions 😊🦄
4 October 2023
Unprompted review
Reply from ProSwimwear Ltd
Hi Tamsyn,
Thank you for your feedback, we are very happy to hear that Ivy assisted you with your queries.
We hope you love your item(s) and don't hesitate to reach back if you have any further queries or concerns.
Happy shopping with ProSwimwear! :)
Amazing customer service by Vivian…
Amazing customer service by Vivian refunded after items became faulty 10 months after purchase(only used twice) thank you
29 September 2023
Unprompted review
Reply from ProSwimwear Ltd
Hello,
Thank you for your feedback, we are pleased to see Vivian promptly resolved your issue for you.
Don't hesitate to reach back if you have any further queries or concerns regarding your order.
Ivy provides good customer service
Ivy, the customer support provides fast and best customer service!
22 September 2023
Unprompted review
Reply from ProSwimwear Ltd
Hello Anthony,
Thank you for your feedback, we are glad to hear Ivy provided you with the best customer service.
Don't hesitate to reach back if you have any further queries or concerns regarding your order.
Happy shopping with ProSwimwear :-D
I am absolutely delighted with this…
I am absolutely delighted with this website! They offer a wide range of products at incredibly competitive prices. The quality of their products is top-notch, and I have always been impressed with their excellent customer service. Shopping here is a breeze, and I highly recommend it to anyone looking for great deals and a fantastic selection of items. Keep up the fantastic work
4 September 2023
Unprompted review
Reply from ProSwimwear Ltd
Hello,
Thank you for your positive feedback, we thrive off providing the best customer service and sales as possible and it is always appreciated to hear our customer's leave reviews like this.
We are glad to hear that you had a pleasant shopping experience with us.
Please don't hesitate to contact our customer service team if you have any queries.
We look forward to more orders from you in the future.
Thank you Hossam.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.