I can’t praise Sue enough for her speed and patience (with me in panic mode!). She made what could have easily been a horrible experience, actually a very pleasant experience. There was very little tu... See more
Company replied
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See what reviewers are saying
Excellent Support Team - when you can reach them. A suit we purchased had manufacturing issues and split on the seam on the first wear. Initially we had issues contacting support but I would advise... See more
Company replied
Called today as issues in placing an Order. Sue was most polite and helpful and apologised for telephone issues and also online purchase issues. Sue sent emails about my Order and a link for payment... See more
Company replied
There was a great range and choice of swimwear. My only regret is that ProSwimwear don’t use the standard sizing for the UK, like 10,12 etc. Without knowing my exact measurements or having a tape me... See more
Company replied
Company details
- #24 of 38 best companies in Swimwear shop
- #68 of 122 best companies in Activewear shop
- #2 of 2 best companies in Swimming Competition
Written by the company
Proswimwear started in late 2006 as a specialist swimwear reseller aimed at serious swimmers. WHY ORDER FROM US? - The largest range and stock holding of performance swimwear in the world We now are the world's largest competitive swimwear shop. We stock a vast variety of swimwear and accessories. Our mission is to supply swimmers with the tools they need to achieve their swimming goals, whether you're swimming for fitness, competitively or just for fun! 10% OFF YOUR FIRST ORDER -New to ProSwimwear? We offer a 10% off your first order when you sign up to our newsletter, but don’t worry if you are not new , we have regular discount codes/offers available. Found something cheaper elsewhere? We'll not only match the price, we will also give you an extra 2% off the item! The T&C’s for this can be read on our website. DEAL OF THE MONTH- Every 30 days we specially select a group of products and apply extra savings to them, this can be up to 30% off their normal price. WORLD WIDE SHIPPING - We ship worldwide and our EU customer’s don’t pay any custom/taxes. NEXT DAY DELIVERY- We also offer free standard delivery for UK orders over £100 and offer Next Day and Saturday delivery for a small additional charge. WE SELL TOP BRANDS- We have customers from all around the world and stock products for all kinds of aquatic sports enthusiasts/professionals. Our customers rely on ProSwimwear to provide the best selection of swimming products at the lowest prices, delivered safely and fast! You'll find a wide range of products from all the big name brands including Speedo, Arena, TYR, FINIS, Jaked and Maru, to name a few. If you find products not on our store or if you find that it is not easy to shop on our site, please email feedback@proswimwear.co.uk and we will look to try an meet your request!
Contact info
Unit 1, Plum Lane, Dunwear, TA6 5HL, Bridgwater, United Kingdom
- 01278 550640
- info@proswimwear.co.uk
- www.proswimwear.co.uk
4.5
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Customer Service
Products promptly received. When returning one item for a size change it was Lost in Transit by RM. After contacting the Customer Service team (Paige) the item was refunded with no quibbles.
21 May 2025
Unprompted review
Reply from ProSwimwear Ltd
Hello Dave,
Sorry to hear you had an issue with returning an item, however
it is great to hear the issue was resolved and you’re happy with our customer service.
We hope to see you back soon!
Kind regards
The Proswimwear Team
Very professional support!
After chating few seconds with the bot I was transferred to the support team. George provided a very fast and professional support helping in placing the order.
21 May 2025
Unprompted review
Reply from ProSwimwear Ltd
Hello,
So pleased to hear you had a positive experience with us, We will keep doing are best for our customers and look forward to seeing you again soon!
Kind regards
The Proswimwear Team
Really great customer service team
Really great customer service team. I had troubles with the delivery due the italian courier company. The customer service has always been supportive, with quick replies and suggesting solutions to fix the situation. Thank you.
7 May 2025
Unprompted review
Reply from ProSwimwear Ltd
Hello Francesca,
Thank you so much for a wonderful review!
We are happy to hear our services remain helpful to you 🙂
We will keep doing are best for our customers and look forward to seeing you again soon!
Kind regards
The Proswimwear Team
Fast and precise help
We have sent bck the item that did't fit. We have recieved the return money, but it wsn't seen on the credit card. When I asked the support service, I got all the proves imediately about money transactions nd cleared everything with my bank. Thank you for great support.
6 May 2025
Unprompted review
Reply from ProSwimwear Ltd
Hello,
Thank you for taking the time to leave a fantastic review, we value and appreciate it!
Sorry to hear you had an issue with your credit card, great to hear this was resolved promptly for you, our aim is to ensure all our customers are satisfied.
Look forward to you shopping with us again!
Kind regards
|the proswimwear Team.
Customer service lacking
Customer service lacking - my wife has bought a £165 swim costume and the sizing was wrong so we had to send it back to get another, which was fine and we had to pay for return postage. I accept that. Process seemed easy and they mentioned refund would be in 14 days, most companies refund earlier than this - We ordered the correct size but it has come ripped and my wife has emailed a few days ago and they have still not got back to us - they now have 2 x £165 of our money and my daughter doesn't have a costume now for an upcoming race. To say the least I am less than impressed by how our experience has been.
Edit -
My wife received a refund and a replacement was sent out in time for the gala - the delay was inconvenient and caused undue stress and to my wife and daughter. I have upgraded the stars but experience was less than ideal
2 May 2025
Unprompted review
Reply from ProSwimwear Ltd
Hello,
Thank you so much for getting in touch, Please know the order number given does not match and the customer under this order number is very happy with our service.
Please know we Aim to respond to all tickets, calls and live chats within 24 hours in business hours. Please know we have likely replied to you and have been filtered into your spam Folder if you are not seeing our communication.
Please know i have requested information so we can help resolve this ASAP for you, please do get in touch immediately and i am sure this will be resolved.
We are available via Phone, email or live chat on our website.
Look forward to hearing from you. 😊
Great service
Excellent service from Paige who helped me with some faulty fins.
30 April 2025
Unprompted review
Reply from ProSwimwear Ltd
Hello Louise,
Thank you for taking the time to share your experience, we are delighted to hear your issue was sorted out promptly by our dedicated customer service team.
Look forward to seeing you shop in the future!
Kind regards
The Proswimwear Team
Swimming Cap
I received my order on 24th April, and proceeded to open the packaging of the swimming cap I had purchased. Unfortunately, the swimming cap was stuck together, and when I tried to separate it, it tore apart. This happened because the material was adhering to itself too strongly. I would like to express my heartfelt thanks to the management of Proswimwear, especially Mr. George, for assisting me. They have processed a return for me due to a rare defect. This is not my first time purchasing swimming equipment from them — I have been buying from them for several years. Thank you once again.
24 April 2025
Unprompted review
Reply from ProSwimwear Ltd
Hello Sharifah,
We are so pleased you are happy with the service provided, our aim is to give you the best possible experience whilst shopping with us, as we value all our customers!
Thank you again for your continued support! We hope to see you again soon!
Regards The Proswimwear Team
Excellent customer support from ProSwimwear
Excellent customer support from ProSwimwear. I had some faulty goggles, so I sent them them an email and photographs to illustrate the point. I received a very positive reply the next morning. No quibble or dispute: just a simple aplolgetic reply on behalf of the goggle manufacturere and a prompt reimbursement.
12 March 2025
Unprompted review
Reply from ProSwimwear Ltd
Hello Sally,
Thank you for taking the time to leave a fantastic review, we value and appreciate it!
Sorry to hear you had an issue with your goggles, great to hear this was resolved promptly for you, our aim is to ensure all our customers are satisfied.
Look forward to you shopping with us again!
Kind regards
The Proswimwear Team.
I bought a pair of racing jammers but…
I bought a pair of racing jammers but they did not fit my 14 year old. I spoke to Sue, explained the situation and straight away she found a solution for me. I couldn't ask for better service and will definitely be using ProSwimmwear for all my future purchases. Thank you!
11 March 2025
Unprompted review
Reply from ProSwimwear Ltd
Hello,
It is always a pleasure to receive a review like this!
We are so pleased you are happy with the service provided, our aim is to give you the best possible experience whilst shopping with us, as we value all our customers!
Thank you again for your continued support! We hope to see you again soon!
Kind regards
The Proswimwear Team
Racing suit
Big thank you to George in support. Very prompt service and positive solution with the racing suit issue
Regards
Olesia
4 March 2025
Unprompted review
Reply from ProSwimwear Ltd
Hello,
Thank you so much for the 5* Review and sharing your experience. I am so pleased our dedicated team member George could help resolve the issue promptly, I will be sure to let him know.
We hope to see you shop again with us in the future!
Kind regards
The Proswimwear Team
Speedy response - telephone order
Called an order into the team this morning who were able to respond with agility and clear communication with my husband collecting this morning;
Great teamwork, thank you
10 March 2025
Unprompted review
Reply from ProSwimwear Ltd
Hello Sonja,
Thank you for the fantastic review!
We are so pleased to hear you are happy with the service provided. We look forward to see you shop with us again in the future!
Kind regards
The Proswimwear Team
Thank you Sue!
I can’t praise Sue enough for her speed and patience (with me in panic mode!). She made what could have easily been a horrible experience, actually a very pleasant experience. There was very little turnaround time for sorting a replacement suit after ours had a fault - but Sue made it happen! I need more Sue’s in my life making sure things get sorted!!
5 March 2025
Unprompted review
Reply from ProSwimwear Ltd
Hello Helen,
Thank you for taking the time to leave a lovely review!
We are so pleased you are happy with the service provided, our aim is to give you the best possible experience whilst shopping with us, as we value all our customers!
Thank you again for your continued support! We hope to see you again soon!
Kind regards
The Proswimwear team
Very happy
Very happy, when I need some swimming staff I make a purchase from Proswimwear.
Always delivered on time.
30 December 2024
Unprompted review
Reply from ProSwimwear Ltd
Hello Anellya,
Thank you very much for your 5 star review, we are happy to hear you enjoyed the service. We will do our best to keep improving it!
Hope to see you again soon!
Kind regards
The Proswimwear Team
Great products, prices and service !!
I've bought from ProSwimwear a number of times and they have a great range of products and really competitive pricing. The ordering process is nice and easy, and orders are sent quickly and usually arrive earlier than expected.
On this last order the goggles I'd ordered weren't what I was expecting to receive, and I had a problem using the return portal. I emailed them and they immediately set up an alternative, the return went through smoothly and I got the store credit I wanted quickly.
Very happy with them, and will be continuing to use them as my default provider for all things swimming related !
20 February 2025
Unprompted review
Reply from ProSwimwear Ltd
Hello Matthew,
Thank you so much for a wonderful review!
We are happy to hear our services remain helpful to you 🙂
We will keep doing are best for our customers and look forward to seeing you again soon!
Kind regards
The Proswimwear Team
There was a great range but sizing difficult to understand
There was a great range and choice of swimwear. My only regret is that ProSwimwear don’t use the standard sizing for the UK, like 10,12 etc. Without knowing my exact measurements or having a tape measure to hand, I bought what I thought was a size 12 (after checking another sizing website) and got size 16, so had to return items. The team were very helpful with the return.
4 February 2025
Unprompted review
Reply from ProSwimwear Ltd
Hello Charlotte,
Thank you for take the time to leave a review, sorry to hear you had an issue with sizing, unfortunately the sizes are provided by the manufacturer, for future reference please contact and we will be more than happy to assist you with sizing issues.
Delighted to hear the Team assisted you with your return promptly.
We hope to see you shopping with us again soon!
Kind regards
The Proswimwear Team
I’m really disappointed with this…
I’m really disappointed with this company, made a return, they did receive it, more than 14 days passed still not received any refund, racing swimming suits costs a fortune, I don’t understand why is taking so long to receive my money back!
11 February 2025
Unprompted review
Reply from ProSwimwear Ltd
Hello Rita,
We are very sorry to hear this, unfortunately we have a large amount of returns after Christmas due to the extended returns we offer, I can see your return was booked back in on the 29th January and the refund was actioned on the 11th February, apologies this is a very busy time of year for us, we have noted this for future reference as we appreciate all our customers.
Kind Regards
The Proswimwear Team
They ship to the US
They ship to the US
I was able to buy brands that were not carried in the US. I got the aquasphere snorkel and madwave pull board. The gears arrived pretty fast.
14 January 2025
Unprompted review
Reply from ProSwimwear Ltd
Hello Cindy,
Thank you so much for the 5* Review and sharing your experience.
We hope to see you shop again with us in the future!
Kind regards
The Proswimwear Team
Reliable and excellent customer service
ProSwimwear are always reliable and provide excellent customer service. Today George responded very swiftly to a change of address needed for a delivery, and managed to sort this out immediately for me. Always happy to use ProSwimwear as I know I can trust their service and they will go above and beyond to help when they can (have previously had an issue with a racing suit arriving with a hole in, full refund sorted with no problem).
16 January 2025
Unprompted review
Reply from ProSwimwear Ltd
Hi Laura,
Thank you so much for taking the time to leave such a fantastic review about your recent shopping experience with us! We’re thrilled to hear that you enjoyed our products and services. Your feedback is invaluable, and it motivates our team to continually strive for excellence.
Kind regards
The Proswimwear Team
Excellent service and great pricing.
Excellent service and great pricing.
Sue is a legend.
15 January 2025
Unprompted review
Reply from ProSwimwear Ltd
Hi Rory,
It is great to hear you’re happy with our products and customer service.
We love to help out as much as possible to give all our new and loyal customers the best experience.
We hope to see you back soon!
Kind regards
The Proswimwear Team
Goggles
My case revolved around a product (goggles) which did not perform to expectations (head strap retainer). The case was resolved by replacement of the product although the timeline of emails advising various aspects led to some confusion. Well done to Ivy.
13 December 2024
Unprompted review
Reply from ProSwimwear Ltd
Hi Barry,
Thank you for your kind feedback.
Sorry to hear you had an issue with the product, pleased to hear this was resolved promptly for you. We appreciate you taking the time to leave us a review and are so glad you were happy with the service you received from us! We hope to see you shopping with us again soon!
Kind regards
The Proswimwear Team
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