iMobile Pro Tech Experts Reviews 

2,394
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and helpful, professional staff, often going above and beyond to assist. Many appreciate the patience and efficiency shown, especially when transferring data or setting up new devices, making complex processes easy. Reviewers frequently highlight the reasonable pricing for both repairs and new products, noting the overall value received. However, some people were dissatisfied with the quality of repairs, noting issues with products after service. These included instances of decreased battery health or screens not being fitted properly, which sometimes led to malfunctions shortly after repair.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the speed and efficiency of repairs,... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, friendliness,... See more

Product

Customers consistently note ambiguous experiences with product, with some praising the great selection of... See more

Price

People report positive experiences with price, often noting that costs were reasonable and even cheap... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a new iPhone. Confess to being a bit worried when we realised this isn't an official Apple Store but the service we received was way better than we'd experienced in the official stores and we... See more

Rated 5 out of 5 stars

Brilliant Service, Went in to get my screen replaced as the Touch screen had stopped working. The guy had it for a few minutes gave it back and said all done!!!...Couldnt believe it as id tried everyt... See more

Rated 5 out of 5 stars

Went into the Wakefield branch to get a battery replacement and was told that It wasn't necessary - just a new back glass from where I'd attempted a dodgy repair myself! Half the price I thought it... See more

Rated 5 out of 5 stars

I visited the I Mobile Bromley branch to buy my new Samsung S25 Ultra, and the service was absolutely exceptional. The team looked after me for over an hour and a half, transferring all my data fr... See more


Company details

  1. Mobile phone repair shop

About iMobile Pro Tech Experts

Written by the company

iMobile is UK’s leading smartphone and tech product retailer. With a wide range of services and multiple locations, iMobile is the fastest growing mobile business with its excellent services and reliable products

With years of experience and specialising in the mobile phones, tablets, smartwatches, and technology industry, iMobile is currently located in 15 different locations in the UK.

We are offering customer satisfactory services online and in-store in Leeds, Chelmsford, Norwich, Ipswich, Harrogate, Bishop’s Stratford, Cambridge, Leicester, Wakefield, Bournemouth, and Bromley.

Throughout these years, we have built a strong reputation. But we always look forward to expanding our services and scope, so we can deliver better service quality with a higher standard for our new and repeat customers.

We are creating a powerful platform with a user-friendly experience for our customers, so they can shop anytime and anywhere online.

We offer a wide range of smartphones and electronic gadgets at unbeatable prices.

We also offer Gaming gadgets, Air-pods, Tablets, Smartwatches, Chargers, Headphones, and other accessories to meet all your needs.

We do a quality inspection of all our products before listing them for sale

You can always find the one you like, and we will provide you with the best price.

We are Apple and Samsung products specialists. We have an effective team of experts with years of experience in repairs to fix your phone issues.

With its professional back-end support, repairing services, and trained staff, iMobile is considered the most reliable company when it comes to repairs. Our network is growing, and we love to share the good news with our customers.

We are committed to taking care of your devices.

Not only our technicians are ready to repair nearly any device, but we also offer trade-ins, upgrades, accessories, and more!

Our staff is passionate about the latest technology. They are ready to assist you with anything you may need. Our online support is available for our customers 24/7 with speed, reliability, and passion.

With iMobile, you can buy with confidence.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

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4.6

All reviews

(2,394)

61 reviews in the last 12 months

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Rated 1 out of 5 stars

AVOID - WARRANTY SCAM

Got an iphone screen replaced. Within a couple of weeks the screen was clicking and popping. The screen had not been fitted properly so I had to take it back. They replaced the screen under warranty and it was fine for a couple of months. Then all of a sudden while using the phone the screen went green and it had lines all over the display. I took it back to the shop and they tried to argue it wasn't under warranty and i had to pay for another screen replacement. The phone had not been dropped, damaged or wet for the screen to immediately fault like that. I took it to a nearby competitor and they confirmed it was a fault with the screen and it had not been damaged.

Do not use IMobile - they use faulty parts, do not fit parts properly and their warranty is not fit for purpose.

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic speedy service in the…

Fantastic speedy service in the Nottingham branch. Took my phone in to have the screen repaired (again!) and also got a great deal on a new handset and accessories - would highly recommend.
Thanks to Kumar and Khurram

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Great service and great deal

I bought in my broken phone which included a cracked front and back screen and wouldn't turn on. They did a diagnostic review and offered me a wait, unfortunately I couldn't be without a phone for work ect, so I asked for the sims to be moved onto a new phone. In and out in 1.5 hours, really honest and very helpful plus they did me a great deal on the price. Exactly what I needed after arriving in a bit of a panic.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

5 star service

I would like to say I have never had such good service .Prashan is amazing 5 star service.I will recomend everyone to him.He deserves a raise.🙂

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Manager in store name Fahad

Manager in store name Fahad, what a gem that guy is definitely an asset to the company. He always give me really good prices and an amazing service no what ever I come in for. Definitely going to visit again and recommend the shop to others

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Why go anywhere else?! :-)

The guys at Ipswich i-Mobile are the best! Had choice of phone repair or new phone. Initially not keen but as part had to be ordered in & given the offer I got (new phone, screen protector, case, all data transferred, long guarantee, all for less than the box price of the phone alone) I went for that & was very glad I did! Guy was very helpful & patient especially as there was initially a problem with transferring the data which he was able to solve. Made sure I was happy with everything on the phone before I left.

This is the second time I've been to this place, both times staff & service brilliant!

4 March 2026
Unprompted review
Rated 5 out of 5 stars

I am very happy with this shop

I am very happy with this shop, they are very friendly, go on extra miles to help, best shop in the town,
Welcoming, always greet everyone with smile
Highly recommended 👌

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Wakefield branch 10/10

Went into the Wakefield branch to get a battery replacement and was told that It wasn't necessary - just a new back glass from where I'd attempted a dodgy repair myself!

Half the price I thought it would be and all sorted in less than 2 hours. Can't praise the service enough - 10/10

8 February 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant Service

Brilliant Service, Went in to get my screen replaced as the Touch screen had stopped working. The guy had it for a few minutes gave it back and said all done!!!...Couldnt believe it as id tried everything!! I said how much and he said nothing!!! .... a proper life saver!!!...Ive used this store quite a few times and they have always done a great job!! but really appreciate the honesty showed this time around!!! ... Always recommend anyway but its another story to add in the recommendation!!!

29 January 2026
Unprompted review
Rated 5 out of 5 stars

First‑class service from start to finish


I visited the I Mobile Bromley branch to buy my new Samsung S25 Ultra, and the service was absolutely exceptional. The team looked after me for over an hour and a half, transferring all my data from my old phone with total professionalism and patience.
Everything was handled smoothly and stress‑free — they made what could have been a complicated process incredibly easy. It’s rare to find this level of care and attention these days, and I left feeling genuinely impressed and grateful.
Highly recommended to anyone needing a new phone or support. Outstanding service.

27 January 2026
Unprompted review
Rated 5 out of 5 stars

I was looking for a MagSafe for my…

I was looking for a MagSafe for my iPhone as I prefer to use a full cover on my phone. Daniel was very helpful and knew exactly what I needed. I would recommend iMobile for excellent customer service.

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Superb service

Bought a new iPhone. Confess to being a bit worried when we realised this isn't an official Apple Store but the service we received was way better than we'd experienced in the official stores and we have all the correct guarantees, etc.. Everything was transferred over and set up for us, and the explanations were delivered clearly and slowly enough for us doddery half-deaf pensioners. Nothing was too much trouble. Very impressive.

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service at the Chelmsford…

Amazing service at the Chelmsford branch. Slight problem when iPad screen was first replaced but they remedied this as soon as I brought it to their attention with no additional cost to myself. Very impressed by the service and price offered.

9 January 2026
Unprompted review
Rated 5 out of 5 stars

I came into the shop today to sell my…

I came into the shop today to sell my iPhone 13 I was in there for 35 mins the guy took his time and was really helpful and gave me a very good price not just a great shop but lovely staff and would definitely come back

2 January 2026
Unprompted review
Rated 5 out of 5 stars

I bought AirPods Pro from this shop and…

I bought AirPods Pro from this shop and service here in this shop was really good and they guys was helpful to help me find the best earbuds so I recommend this shop for anyone who wants to buy phone they give you a very good price no matter what

24 December 2025
Unprompted review

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