Nothing wrong but when I enquired about something, found that the company had gone into liquidation with no warning to customers who have been as far as I can see sold a pup with no technical backu... See more
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Job was done & as far as can be seen, all insulation is where it should be. The operatives involved were pleasant enough, but did not follow the requested instructions on the route through the proper... See more
the tradesmen were prompt efficient and cleared up after they finished. the insulation seems to be working as stated. our bedrooms are cooler in the very hot weather we recently had. we hope the rever... See more
Company replied
We are yet to face our first winter since our foam cladding, but have noticed a difference already when attic door is ope, as there is no cold down draft as before. It was all done very professional... See more
Company replied
Company details
- Green energy supplier
- Construction company
- Insulation contractor
- Solar Energy Company
- Solar Energy Contractor
Written by the company
Protec Green Energy Solutions is fast becoming the UK's leading Green Energy Solution provider, with our Create and Conserve ethos, we aim to help customers produce their own Green Energy, and ensuring they conserve this energy with marketing leading insulation products. Solar PV and Battery Storage systems are proven to be one of the greenest energy sources. We offer a free no obligation survey for all potential customers.
Contact info
Protec Offices, Clifden Park, Carminnow Cross. , PL30 4AW, Bodmin, United Kingdom
- 0330 094 5670
- Info@protecinsulation.com
- www.protecinsulation.com
3.6
Average
341 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Protec Green Energy
Good Morning David,
Thank you for leaving us such a lovely review, we really appreciate your feedback. We are pleased to hear that you were happy with the work carried out by our installs team. We hope you are now enjoying a warmer home.
Many Thanks
The Protec Team
Friendly efficient staff who explained…
Friendly efficient staff who explained everything and completed a good job
27 April 2021
Reply from Protec Green Energy
Good Morning Mr Payne,
Thank you for taking the time to leave us such a lovely review. We really appreciate your feedback, and we are glad to hear that you were happy with the service provided.
Many Thanks
The Protec Team
Initially arranging installation was a…
Initially arranging installation was a problem but once I explained why I could not wait till June; Andrew rearranged for April and lnstallation team were friendly and thorough showing photos of what they had done and checking we were okay with Green Homes Grant Scheme voucher redemption!
27 April 2021
Reply from Protec Green Energy
Good Afternoon Mr Bailey,
Thank you so much for taking the time to leave us such a fantastic review. We are so pleased to hear that you were happy with the service provided by your installation team.
We hope that you are now enjoying the benefits of your insulation.
Many Thanks
The Protec Team
A bang up job done.
The 2 workers assigned for the job, where on time, fully explained the process and what was happening.
Totally respected the house and had all correct PPE, allowed me to see the insulation process in operation. After they finished they cleaned up after themselves, made sure all paperwork was done before leaving as well as that I was satisfied no damage had been done during the process.
A good job all round.
23 April 2021
Reply from Protec Green Energy
Good Morning Mr Austin,
Thank you so much for taking the time to leave us such a fantastic review. We are so pleased to hear that you were happy with the service provided by your installation team.
We hope that you are now enjoying the benefits of your insulation.
Many Thanks
The Protec Team
Excellent Service
Excellent Service
I would like to say that the job was carried out proffesionally ..the workmen were very polite ,explained what they would be doing throughout the process .
They were very clean and tidied up after them and have done an amazing job on the loft .The men who done the job for me were kieran and konner (father and son)I can t thank them enough for all there hard work and also the company who were very efficient keeping me posted about the work to be done .
20 April 2021
Reply from Protec Green Energy
Good Morning,
Thank you for taking the time to leave us such a great review, we really appreciate your feedback.
We are so pleased to hear that you were happy with the service & also the insulation installed.
Many Thanks
The Protec Team
Very polite and professional
Very polite and professional , prompt and did a very nice job
20 April 2021
Reply from Protec Green Energy
Good Afternoon,
Thank you for taking the time to leave us such a great review, we really appreciate your feedback.
We are so pleased to hear that you were happy with the service & also the insulation installed.
Many Thanks
The Protec Team
Good services but still need a lot more…
Good services but still need a lot more improvements
20 April 2021
Reply from Protec Green Energy
Good Morning,
Thank you for taking the time to leave us a review, we really appreciate your feedback.
We are so pleased to hear that you were happy with the service & also the insulation installed. If there is anything you would like to add to help us improve please give us a call
Many Thanks
The Protec Team
Great workmanship
The 2 lads who came to do the job were great, polite and explained everything to us, they both worked extremely hard during a very hot day, even hotter in the loft, job was completed promptly, and cleanly, would highly recommend.
20 April 2021
Reply from Protec Green Energy
Good Afternoon,
Thank you for taking the time to leave us such a great review, we really appreciate your feedback.
We are so pleased to hear that you were happy with the service & also the insulation installed.
Many Thanks
The Protec Team
The work was done to a very high …
The work was done to a very high professional standard and l am very satisfied with the result.
20 April 2021
Reply from Protec Green Energy
Good Afternoon,
Thank you for taking the time to leave us such a great review, we really appreciate your feedback.
We are so pleased to hear that you were happy with the service & also the insulation installed.
Many Thanks
The Protec Team
The workmen did a great job in a couple…
The workmen did a great job in a couple of hours and cleaned up as well I'm really pleased with the outcome.
Mrs P Hird
20 April 2021
Reply from Protec Green Energy
Good Afternoon,
Thank you for taking the time to leave us such a great review, we really appreciate your feedback.
We are so pleased to hear that you were happy with the service & also the insulation installed.
Many Thanks
The Protec Team
Excellent service
Excellent service, was very quick and clean without any mess. People who did it were very friendly as well. Thank you for your service.
20 April 2021
Reply from Protec Green Energy
Good Afternoon,
Thank you for taking the time to leave us such a great review, we really appreciate your feedback.
We are so pleased to hear that you were happy with the service & also the insulation installed.
Many Thanks
The Protec Team
Reply from Protec Green Energy
Good Afternoon,
Thank you for taking the time to leave us such a great review, we really appreciate your feedback.
We are so pleased to hear that you were happy with the service & also the insulation installed.
Many Thanks
The Protec Team
Excellent professional service..good…
Excellent professional service..good communication and very efficient installation
13 April 2021
Reply from Protec Green Energy
Good Afternoon,
Thank you for taking the time to leave us such a great review.
We are so pleased to hear that you were happy with the team, and the service provided.
We hope you are now enjoying a warmer home.
Many Thanks
The Protec Team
The job was done properly and…loft insulation
The job was done properly and efficiently and the workers were good
13 April 2021
Reply from Protec Green Energy
Good Afternoon,
Thank you for taking the time to leave us such a great review.
We are so pleased to hear that you were happy with the team, and the service provided.
We hope you are now enjoying a warmer home.
Many Thanks
The Protec Team
Application for greenhomes grant
Applied for a green homes grant thru protec .had problems with grant passing .phoned protec for help to sort out problems with greenhomes . Never got back to me . Got so fed up trying to answer questions have give up on grant. Greenhomes grants are a nightmare especially if your 76 Yr old
12 April 2021
Unprompted review
Reply from Protec Green Energy
Thank you for your feedback. As you will be aware and experienced initially the Green Homes Grant scheme was very difficult to navigate. The scheme was rushed into production sooner than had been expected. We are sorry that you felt that this fault laid at our door but as you will see from many of our customers who experienced the same initial troubles this was solely the fault of the Green Homes Grant and that when the vouchers and installs have been completed we have many happy customers. The system has now ended for applications but we have hundreds of accepted vouchers and looking forward to Protec-ting many homes across the UK.
roof is looking good but floor is…
roof is looking good but floor is looking messy still is so many things lying about i thought they will i clear it all i am disappointed to see that
is nearly over 2months i am still waiting they still not rectified the issue yet.
Beware of the level of service provided by this company, and how their office staff treats people. it was included in the contract that they would remove the old insulation, and leave the loft clean, however this was not the case at all. Unfortunately they got paid soon after the service, and after numerous calls to give them a chance to finish the job, I was actually laughed at by someone that answered the phone, and ultimately all my subsequent calls were simply ignored. The whole experience caused me a lot of stress, and I cried in despair on occasions just wanting them to sort this out. I am writing this review in the hope that nobody else has to go through this like I did.
6 April 2021
Reply from Protec Green Energy
Apologies for the issue not being rectified as yet, the removal team have been informed and a date to rectify the issue will be agreed. We only ever aim to leave our customers satisfied with our service and a warmer home.
Many Thanks
The Protec Team
Very happy with the job done good staff…
Very happy with the job done good staff had no hassell no disturbance from the team members highly satisfied job done in 4 hours
Wel done guys & thank U
6 April 2021
Reply from Protec Green Energy
Good Afternoon,
Thank you for taking the time to leave us such a great review.
We are so pleased to hear that you were happy with the team, and the service provided.
We hope you are now enjoying a warmer home.
Many Thanks
The Protec Team
Protecinsulations. brilliant service friendly hardworking…
Brilliant service friendly hardworking lads, absolutely delighted with the work carried out, noticed the difference immediately, so much warmer. The men where here half day and it was complete no mess no fuss excellent job thank you
6 April 2021
Reply from Protec Green Energy
Hi Louise,
Thank you for taking the time to leave us such a great review, we really appreciate it.
We are so pleased to hear that you are happy with the service, the work carried out, and the product. We hope you are enjoying your warmer home.
Many Thanks
The Protec Team
The team was 2-3 hours late
The team was 2-3 hours late, and no one informed us. The install itself was ok. Some corners could be sprayed more as it did not expanded that much. If it would not be under GHG scheme, we would not do that as it is too expensive for such an insulation.
6 April 2021
Reply from Protec Green Energy
Good Afternoon,
Thank you for taking the time to leave us a review.
We apologise for the lack of communication regarding the time of your install, we shall address this with the install team.
The price of Spray Foam Insulation is of course higher than your standard traditional options of insulation, but it is also substantially more efficient, and comes with a 25 year Warranty. We are confident that you will start to feel the benefits of Spray Foam soon, and start enjoying a warmer home.
Many Thanks
The Protec Team
Good job polite workers
6 April 2021
Reply from Protec Green Energy
Good Afternoon,
Thank you for leaving us such a great review, we really appreciate your feedback.
We are so pleased to hear that you are happy with the service provided.
Kind Regards
The Protec Team
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