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Job was done & as far as can be seen, all insulation is where it should be. The operatives involved were pleasant enough, but did not follow the requested instructions on the route through the proper... See more
the tradesmen were prompt efficient and cleared up after they finished. the insulation seems to be working as stated. our bedrooms are cooler in the very hot weather we recently had. we hope the rever... See more
Company replied
We are yet to face our first winter since our foam cladding, but have noticed a difference already when attic door is ope, as there is no cold down draft as before. It was all done very professional... See more
Company replied
Company details
- Green energy supplier
- Construction company
- Insulation contractor
- Solar Energy Company
- Solar Energy Contractor
Written by the company
Protec Green Energy Solutions is fast becoming the UK's leading Green Energy Solution provider, with our Create and Conserve ethos, we aim to help customers produce their own Green Energy, and ensuring they conserve this energy with marketing leading insulation products. Solar PV and Battery Storage systems are proven to be one of the greenest energy sources. We offer a free no obligation survey for all potential customers.
Contact info
Protec Offices, Clifden Park, Carminnow Cross. , PL30 4AW, Bodmin, United Kingdom
- 0330 094 5670
- Info@protecinsulation.com
- www.protecinsulation.com
3.6
Average
341 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Protec Green Energy
Good Afternoon,
Thank you so much for your 5 star review.
Your comments have been passed onto the team.
Kindest Regards
The Protec Team
Friendly
Friendly, professional and knowledgeable staff who explained everything in full prior to committing. Arrived on time for both assessment and to undertake the work on the agreed dates. Work completed quickly with next to no mess. Very pleased with the results.
30 March 2023
Unprompted review
Reply from Protec Green Energy
Good Morning,
We would like to thank you for you positive feedback, your kind words have been passed on to the team.
We are delighted that you are very pleased with the results.
Kind Regards
The Protec Team
Tidy and good workmanship
Great company to have work done, great communication
22 May 2023
Unprompted review
Reply from Protec Green Energy
Good Afternoon,
We would like to thank you for you positive feedback,
Kind Regards
The Protec Team
The men were polite and tidy.
The men who can to do the work were very friendly and left no mess. Can not say yet if it will save me money as not using central heating. Hoping that my bills will benefit from having the spray foam in loft. Can update on savings after the winter.
1 April 2023
Unprompted review
Reply from Protec Green Energy
Good Afternoon,
We would like to thank you for you positive feedback, we look forward to your feedback regarding your savings later on in the year,
Kind Regards
The Protec Team
Excellent Great Quality
Excellent customer service full easy to understand guide to the entire job and product
very friendly and courteous staff.
puts customer needs 1st and keeps customer upto date on the whole process.
brilliant product the house is so warm and quiet
6 April 2023
Unprompted review
Reply from Protec Green Energy
Good Afternoon,
We would like to thank you for you positive feedback, your kind words have been passed on to the team.
We do work really hard to ensure your experience is a positive one.
Kind Regards
The Protec Team
Protec - strongly recommend.
I was recommended Protec by my son-in-law. This company was Professional, Efficient and Friendly. They were at the end of the phone throughout. They are fully Credited and immediately supplied our MCS certificate at the end of the Installation. We now enjoy great benefits of our Solar Panels and the iBoost for the hot water.
30 June 2023
Unprompted review
Reply from Protec Green Energy
Thank you!
We are so happy that your Solar PV and iBoost install went so well as expected. The install team work very hard to ensure the whole experience is a positive one. We hope you reap the rewards from this quality installation. Thank you for this lovely review, Have a great week!
Protec Customer Care Team
John came to assess if my loft was…
John came to assess if my loft was suitable for the insulation, he was friendly open and honest and explained how this insulation could benefit me by reducing my heating costs. As I was eligible for a grant that was explained and I was pleasantly surprised how little it would cost me. He also gave me his phone no in case I had any questions later. Protec e mailed details and rang me to confirm details of the instillation and insurance and guarantee
The instillation was booked quickly and took a few hours to complete the staff were polite and friendly and protected my carpets and cleaned up after themselves. It was a painless experience and I would highly recommend Protec.
6 June 2023
Unprompted review
Reply from Protec Green Energy
Good Morning,
We would like to thank you for you positive feedback, your kind words have been passed on to the team.
We do work really hard to ensure your experience is a positive one.
Kind Regards
The Protec Team
We were very disappointed and the…
We were very disappointed and the experience was very unprofessional.
21 June 2023
Unprompted review
Reply from Protec Green Energy
I would like this review to be removed due to the below:
1. We did not install the spray foam at this property as on arrival our rig team discovered there were three areas not surveyed in the original visit. The three areas are not easily accessible with the added issue of the loft floor being a spaghetti junction of many utility pipes and cabling running into the eaves and over joists meaning our team could not use a crawl board. Without the ability to use a crawl board our team would not have a safe working platform to work from, Without the use of a crawl board we could not disperse their weight evenly and the risk of damage to themselves, and the clients property was too great. For Health and Safety compliance we made the decision not to continue.
2. As we are unable to completely spray the entire pitched roof the customer would not benefit from the proposed energy savings and leaving areas could result in moisture build up from condensation.
3. On our arrival a dead rodent was discovered, and clear rodent dropping scattered through the loft, to work within our compliance and pre loft survey we need to highlight if there is a pest infestation.
4. We immediately offered a full refund of there deposit and support in ending their finance agreement with a third-party company.
We are a company that pride ourselves on our installations, we will walk away from a job if the work can not be carried out safely and within the compliance of our BBA certificate and technical data sheet. I am very happy to provide photos of the areas if you wish.
Good stuff I think
15 June 2023
Unprompted review
Reply from Protec Green Energy
Good Morning,
We would like to thank you for you positive feedback.
Kind Regards
The Protec Team
Clean and fast easy to deal with
Clean and fast easy to deal with no hassles installation. They arrived when they said. Could feel the difference straight away house is warmer 😁 They even vacuum up after they finish 😄
10 February 2023
Unprompted review
Reply from Protec Green Energy
Good Morning,
We would like to thank you for you positive feedback, your kind words have been passed on to the team.
We are delighted that you are already feeling the benefits of the spray foam insulation.
Kind Regards
The Protec Team
From start to finish, great job
From start to finish, everything was done efficiently, politely and everything cleared away at the end. Really hard working team of men, couldn't fault them. The day after it was done, was a hot day, I had to go (walk) to do some shopping, and was boiling by the time I walked back, but my irritation with the hear died as soon as I walk in my door. the house was beautifully cool and comfortable. I don't want the winter to rush in too quickly, but hope I am warmer than last year with the insulation established. Thank you for all your hard work. Terry M
23 May 2023
Unprompted review
Reply from Protec Green Energy
Good Afternoon,
We would like to thank you for you positive feedback, your kind words have been passed on to the team.
We are delighted that you are already feeling the benefits of the spray foam insulation.
Kind Regards
The Protec Team
These people are so “on it” they really…
These people are so “on it” they really are great to deal with and I’m delighted I chose them to do my solar installation
10 May 2023
Unprompted review
Reply from Protec Green Energy
Good Morning Pip,
Thank you so much for such a lovely review, we are really glad you chose us for your solar installation too! It was a pleasure.
Kind Regards
The Protec Team
The sun has got his hat on, hip-hip-hip-hooray!
From the start "Protec" was easy to contact and deal with. We told Protec what we wanted and they advised what was available to us. The complete system was explained in relevant detail and the estimated cost was fully explained, as were the benefits. A survey was carried out without any inconvenience.
A Date was fixed for installation and the admin required was completed.
The installation team arrived, as arranged, and quickly completed the fitting. They were polite, pleasant and worked quickly and efficiently, again without any inconvenience to us.
On completion of their work they inaugurated the system, fully explaining the operation and left the work area tidy and clean. We felt really happy with what we had purchased and certainly can see the benefits of fitting Solar panels & batteries.
12 April 2023
Unprompted review
Reply from Protec Green Energy
Thank you Mr Rigbye,
We are so happy that your Solar PV and Battery Storage install went so well as expected. Leanne and the install team work very hard to ensure the whole experience is a positive one. We hope you reap the rewards from this quality installation. Thank you for this lovely review, Have a great weekend!
Protec Customer Care Team
It started with a salesman called…
It started with a salesman called Jason, lied about fit dates and amount of panels we could have and even when he was on the phone with zanussi (being told he could not uphold the promises) he just winked and told us he knew the owner. Shouldn't have made the purchase in hindsight. Then surveys done incorrectly, plan changed 3 times, dates pushed back by 5 months, waited in several days to have no one turn up and no communication.......
Even after sales care can not call back when promised. Customer service as bad as I've ever seen.
For solar I would give one star. However we also used for insulation before and received much better service. So all round for company 2 stars.
10 March 2023
Unprompted review
Reply from Protec Green Energy
Thank you for your constructive feedback on the matter. As we have discussed with you, Protec was the install sub contractor and not the company you hold your Solar PV contract with. Therefore as stated were limited as to how to support you with your concerns, no financial interactions or contractual relations were with Protec for your Solar, this was held and dealt with through another company. We are very upset that even after this was clearly explained to you, and highlighted that your issues are not with Protec that you feel this needed to be logged on our account, as a company we worked over and beyond to help and assist you, but understand your frustration, we just hope any potential future Protec customer isn't put off by the mis allocated feedback.
Spray foam insulation
I have been very satisfied with every procces of work carried out on my property.am allready feeling the benifit from insulation
12 April 2023
Unprompted review
Reply from Protec Green Energy
Good Afternoon,
Many Thanks for leaving such a glowing review.
Your kind comments have been passed onto the team who insulated your loft.
We are really pleased that you were happy with the service provided.
Many Thanks
Protec Insulation Services
Loft Insulation
Loft Insulation
The work was completed in about 5 hours and they tidied up after themselves. There was no mess in the house just a long hose leading into the loft from the front door. All the work was done in a very professional and timely manner.
7 March 2023
Unprompted review
Reply from Protec Green Energy
Good Morning Ms Sellers,
Thank you so much for leaving a great review. Your feedback is really appreciated and we have fed it back to the team who carried out the installation.
We are really pleased to hear that you were happy with the service provided.
Many Thanks
Protec Insulation Services
Excellent service from the team…
Excellent service from the Surveyors initial appointment I felt that my situation was of great importance to the company right through to the guys who did the job so efficiently and clean they were generally nice guys and credit to the company. The team kept in touch throughout the scheduled time from order to delivery.
17 March 2023
Unprompted review
Reply from Protec Green Energy
Good Afternoon,
Thank you for taking the time to leave us such a great review. We really appreciate your feedback. We are so pleased to hear that you were happy with the service provided by the Protec Team. We will pass these great comments on!
Many Thanks
Protec Insulation Services
good work
The two men that came to do my loft where excellent in every department, they clean up after them self, they were Cassius and polite they were not happy until we were happy .we notice that it does not take long for the temperature to rise up, and keep there for a lot longer time we are using a lot less gas
21 February 2023
Unprompted review
Reply from Protec Green Energy
Good Afternoon,
Thank you for taking the time to leave us such a great review. We really appreciate your feedback. We are so pleased to hear that you were happy with the service provided by the Protec Team, Great news on your energy bill savings!
Many Thanks
Protec Insulation Services
Reply from Protec Green Energy
Good Morning,
Thank you for taking the time to leave us such a great review. We really appreciate your feedback. We are so pleased to hear that you were happy with the service provided by the Protec Team.
Many Thanks
Protec Insulation Services
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