Protyre Autocare - Grantham Reviews 

672
TrustScore 5 out of 5

4.9

Gonerby Road, NG31 8HE Gonerby Hill Foot, England, GB


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Rated 5 out of 5 stars

Friendly and knowledgeable staff a competitive price and quick delivery of 2 new tyres for my BMW . gave me a time to bring the car down and fitted them straight away with 2 new valves... See more

Company replied

Rated 5 out of 5 stars

Staff were very helpful and courteous when asked to check tyres for wear, etc. They explained everything I needed to know along with 2 quotes for replacements; booking an appointment for new tyres was... See more

Company replied

Rated 4 out of 5 stars

Poor telephone experience redeemed by an outstanding fitter. Tried to purchase directly through the garage, but came over as disinterested, so purchased via Blackcircles, confirmed online appointment... See more

Rated 5 out of 5 stars

PERFECT FOR POTHOLES We were booked in by green flag and waited about 30 mins, which we considered very good as they were busy. Informative guys who carried out the work efficiently and gave us goo... See more


Company details

  1. #9 of 24 best companies in Tyre shop
  2. #3 of 7 best companies in Brake shop
  3. #5 of 10 best companies in Car Battery Shop
  4. #8 of 19 best companies in MOT Centre
  5. #24 of 54 best companies in Car service
  6. #3 of 3 best companies in Wheel alignment service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Gonerby Road, NG31 8HE, Gonerby Hill Foot, England, United Kingdom

  • 01476 468720

4.9

Excellent

TrustScore 5 out of 5

672 reviews

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4.9

All reviews

(672)

33,644 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. The problem was quickly diagnosed and they were able to resolve it straight away. The staff were very pleasant, they explained what was needed, how long it would take and when the job was done the mechanic explained exactly what he’d done and left my car ready to be driven away.

21 July 2025
Protyre Autocare - Grantham logo

Reply from Protyre Autocare - Grantham

Hello Frances,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Grantham branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care - Protyre

Rated 3 out of 5 stars

Pushy sales

I liked that fact they managed my expectations, told me when to drop the car off and when likely it would be ready for collection.
I was unhappy with the representative trying to push me to by another tyre when the small repair was possible, this is the second times I've experienced his pushy sales approach and quite frankly, when I need to return, if he's on shift, I'll be going elsewhere or wait for someone reasonable to be working.
The first time I experienced his pitch was when my tread was 3.4mm, telling I was low and near to the advisory level and it would be worth getting 2 new tyres.
3 months later (second time and this visit) my tread is at 3.1mm (legal limit 1.6) and I have a small puncture, he's saying - your next to the advisory limit and should be getting a new tyre. In both cases this would mean 2 tyres as both fronts were the same and 1 new wouldn't make sense. So he's promoting spending £450-500 over a £38 tyre repair, then when putting air back in the tyre he made it 2.7 bar, when the sticker next to the door advises 2.2, so I have 1 at 2.2 and the other 2.7! (Over inflation wears tyres quicker, which he'll know working in the tyre industry, so this comes over as a deliberate tactic to force wear and a new tyre over customers safety, pressure difference on the front is an issue)
In addition, I previously asked him, when finished how to take the centre wheel cap off as they looked bad and needed replacing, his response was "when you buy a new tyre I'll take them off for you!" To answer the question properly would have gained integrity, but his response was unhelpful and made me distrust him. I found how to do it elsewhere and it was easy, so no need for the answer I received.
I recall a statistic: 1 in 10 complain and they typically share that bad experience with 8 other people compared to 1 in 20 good feedback and people may tell one or two. Meaning, the fact I am commenting suggest the experience is bigger but also that I am spending time feedback also suggests I'm sharing the experience with others.

21 July 2025
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Reply from Protyre Autocare - Grantham

Dear Mr Bridle,

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Grantham  branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Rated 5 out of 5 stars

Reliability and good price

Date and time agreed and Tom arrived on time. He replaced patio door handle and lock
Price was quite reasonable
He also advised about any future repairs and/or replacements
I will certainly use Tom again if need be
Thankyou Tom

16 July 2025
Rated 5 out of 5 stars

A1 service

I found a screw embedded in my tyre which caused it to deflate. I called y local Selectatrye and they fixed it that day. They also checked my breaks and gave me a report on work needed. This was very helpful. I can't thank them enough for their prompt and excellent service.

9 July 2025
Rated 5 out of 5 stars

I had a flat in Lidal car park rang…

I had a flat in Lidal car park rang Protyrs and reception said if I got it to them within the hour they would put 2 tyres on, gave me a quote with tyer brand and all inclusive price, as my 2 front tyres needed replacing i got them replaced at the same time, balanced tracked all done at the price i was quoted. Great service, would recommend.

9 July 2025
Rated 5 out of 5 stars

Good service and advice

I arrived early for my appointment and was dealt with asap. They gave advice on wear of tyres and appropriate inflation pressures. Reset in-car system to reflect that. Very polite staff and efficient

2 July 2025
Rated 5 out of 5 stars

Fantastic service

Fantastic service, when I needed the wheels balancing on my Audi S5 at short notice.
The team were able to fit my vehicle in and kept me up to speed with the progress on the car, allowing me to stick to my travel arrangements for the day. Top quality service 👍

2 July 2025
Rated 5 out of 5 stars
Protyre Autocare - Grantham logo

Reply from Protyre Autocare - Grantham

Dear Grantham carnival,
We're happy to hear that our team at Grantham was efficient and that everything was satisfactory. Thank you for your positive feedback.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre

Rated 5 out of 5 stars

Swift Service and good comms

Swift Service and good comms, normally they do their best to fit you in between appointments if it's a rush job required on your car.

18 June 2025
Protyre Autocare - Grantham logo

Reply from Protyre Autocare - Grantham

Hello Iain,

We're happy to hear that you received swift service and appreciated our communication. It's great to know we could accommodate your urgent needs.

Thank you for your positive feedback!

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

Excellent service from Protyre Grantham

Protyre were able to fit a replacement of two of our tyres in at very short notice, after we punctured. We tried a garage nearer to our location, but they quoted a few days wait time. While the puncture could not be repaired, an affordable replacement was offered and swiftly fitted, with the usual great and friendly service that you get at the Grantham Protyre store. They are always our preferred choice for tyres

13 June 2025
Rated 5 out of 5 stars

Excellent service as always!

I have used Select-a-tyre (now Protyre) for several years when I needed new tyres for my car. My recent visit was no exception. On this occasion they diagnosed that the brakes needed urgent attention and were able to fit me in a few days later.
Excellent customer service and value for money. Thank you Protyre Grantham!

3 June 2025

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