Halfords Autocentres Reviews 

136,855
•
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Looking at 2,190 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that staff members are polite, professional, and attentive when handling standard vehicle maintenance and routine repairs. Many people genuinely appreciate the clear explanations provided about necessary work, alongside competitive pricing and efficient service completion times. Though some customers experienced communication breakdowns, branch cancellations, and scheduling difficulties. Some reviewers were not happy with unexpected costs, unhelpful employees, or prolonged repair times that caused significant frustration during visits. A few other people also felt that customer support failed to resolve issues adequately when problems arose with their vehicles.

What people talk about most

Service

People report ambiguous experiences with service, as many customers praise the friendly staff, efficient... See more

Staff

Reviewers highlight ambiguous aspects of staff, with many consumers frequently praising friendly,... See more

Product

Customers had ambiguous experiences with products, often finding competitive prices and a good range of... See more

Customer service

Users describe ambiguous interactions with customer service, as opinions are sharply divided regarding their... See more

Price

Clients share ambiguous opinions on price, with many reviewers praising competitive rates and great deals on... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Halfords in Newhaven were efficient and professional. My MOT and service were carried out quickly, there were no hidden costs or any attempt to have me agree to get work completed that was not deemed... See more

Company replied

Rated 4 out of 5 stars

My car was booked in for a service and MOT, which I had booked and paid for online. Upon arrival I was advised when the car was expected to be available for collection. I was contacted by phone later... See more

Company replied

Rated 2 out of 5 stars

Staff were uninterested and unhelpful answering basic questions, like how long the work would take. No updates and no answer on the phone after waiting a few hours so we had no idea if to wait or go.... See more

Company replied

Rated 2 out of 5 stars

I booked on-line to have 4 new tyres fitted at my local Halfords, giving almost a weeks notice to ensure getting a time slot to fit in with other appointments. The booking was confirmed by email and... See more

Company replied


Company details

  1. Car service
  2. also in
  3. Auto Air-conditioning Service
  4. MOT Centre
  5. Tyre shop
  6. Vehicle Repair
  7. Vehicle repair shop

About Halfords Autocentres

Written by the company

Halfords Autocentres is a leading garage network with a heritage spanning more than three decades. As well as offering a professional and friendly service, we’re committed to never being beaten on price, so when you choose Halfords, you know you’re getting fantastic value.

Our highly trained technicians can be found at Halfords garages nationwide. We carry out MOTs, car servicing, repairs, and tyre replacements for over 1 million customers a year, so you can rest assured we have the expertise to take care of your vehicle. What’s more, for your convenience, we offer same day tyre fitting when booking before 1pm in garages and we’ll come to you to fit tyres, batteries, dashcams and more with our mobile fitting service.

We deliver dealership quality work on any car make or model at affordable prices and offer a minimum guarantee of 2 years or 24,000 miles on work carried out. (See website for terms and conditions).

You can also save money across our motoring products and services with the Halfords Motoring Club. Simply sign up for free and instantly gain access to exclusive offers and discounts or upgrade to premium membership for even further savings.

Contact info

3.2

Average

TrustScore 3 out of 5

137k reviews

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3.2

All reviews

(136,855)

2,248 reviews in the last 12 months

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Rated 4 out of 5 stars

Interim Service

Easy to book, work carried out timeouly, communication good.

1 October 2026
Unprompted review
Halfords Autocentres logo

Reply from Halfords Autocentres

Thank you for taking the time to share this positive review! We’ll share this with the garage team to let them know to keep up the amazing work.

We hope you'll stop by again soon.

Rated 4 out of 5 stars

Good price

Good price. And in and out efficiently
Booking Web site is temperamental

30 September 2026
Unprompted review
Halfords Autocentres logo

Reply from Halfords Autocentres

We’re so glad to hear you had a great experience in our garage and thanks for taking the time to write this review.

It’s always great to see when we're able to give such good service and we’ll certainly share this feedback with the garage team. We hope to see you again in the near future.

Rated 5 out of 5 stars

Fantastic staff

Fantastic staff. Looked after me and my car very well.

1 October 2026
Unprompted review
Halfords Autocentres logo

Reply from Halfords Autocentres

Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.

Thanks again for choosing us to look after your vehicle!

Rated 5 out of 5 stars

Halfords Newmarket Road in Cambridge…

Halfords Newmarket Road in Cambridge provides excellent service. The staff are respectful, friendly, and very polite. The services offered are also of high quality.

1 October 2026
Unprompted review
Halfords Autocentres logo

Reply from Halfords Autocentres

Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.

Thanks again for choosing us to look after your vehicle!

Rated 5 out of 5 stars

Easy booking

Easy booking , car Mot done on a Saturday, all on time friendly and helpful staff

3 October 2026
Unprompted review
Halfords Autocentres logo

Reply from Halfords Autocentres

Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.

Thanks again for choosing us to look after your vehicle!

Rated 4 out of 5 stars

Service at Leicester Tiger’s Way

Had a service at this location, the person who dealt with me was very friendly and helpful on explaining everything to me before and afterwards. I would give a 5 star rating but this time and a previous time I have left my car with the branch they say that they will ring when they have finished with my car but they have not and I am left wondering what’s happening until I phone them which is a little frustrating! Being a part of the motoring club has helped me save a lot of money though and been excellent so can’t fault that at all

3 October 2026
Unprompted review
Halfords Autocentres logo

Reply from Halfords Autocentres

We’re so glad to hear you had a great experience in our garage and thanks for taking the time to write this review.

It’s always great to see when we're able to give such good service and we’ll certainly share this feedback with the garage team. We hope to see you again in the near future.

Rated 4 out of 5 stars

Recently had new tyres fitted

Recently had new tyres fitted, booked online, straight forward process, premium Bridgestone tyres at competitive price

1 October 2026
Unprompted review
Halfords Autocentres logo

Reply from Halfords Autocentres

We’re so glad to hear you had a great experience in our garage and thanks for taking the time to write this review.

It’s always great to see when we're able to give such good service and we’ll certainly share this feedback with the garage team. We hope to see you again in the near future.

Rated 5 out of 5 stars

Halford membership, MOT and Autoshop

I have Halford membership. I had free 10 check points check forward to MOT to be ready for any issues, could make my free MOT appointment by phone with real person, quickly and in my full convinience in time and closest location without rounding with bots. I passed MOT, was called in person to collect my car.
If I have any issues during year I can take second free ten check point test.
I asked to explain combi drill options in the Autoshop, could get immediate clear explanations.
I am with Halford for years and always happy and fully satisfied. I will recommend Halford Autocentrs for all local people.

2 October 2026
Unprompted review
Halfords Autocentres logo

Reply from Halfords Autocentres

Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.

Thanks again for choosing us to look after your vehicle!

Rated 5 out of 5 stars

Happy customer!

I was really happy with the service from Halfords when buying tyres and having my tyre pressure monitor repaired. The staff were friendly, polite and explained the process of fixing the computer problem. From booking my appointment to driving away, the service was great. I would recommend Halfords for the service l received.

3 October 2026
Unprompted review
Halfords Autocentres logo

Reply from Halfords Autocentres

Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.

Thanks again for choosing us to look after your vehicle!

Rated 5 out of 5 stars

Ringwood Road Poole Autocentre

Ringwood Road Poole Autocentre: Great customer service and communication throughout; kept informed on the day and vehicle was ready in good time. Easy online booking for service and MoT. Convenient payment options. Very satisfied.

3 October 2026
Unprompted review
Halfords Autocentres logo

Reply from Halfords Autocentres

Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.

Thanks again for choosing us to look after your vehicle!

Rated 5 out of 5 stars

Only place I’d go

Was greeted with a friendly smile and talked through what my car was booked in for and roughly how long it would take.
I waited in reception and was offered a hot drink. I’ve been going here for last few years for MOT’s, Service, Brake Fluid Change, New Tyres and always been completely satisfied with the work.

1 October 2026
Unprompted review
Halfords Autocentres logo

Reply from Halfords Autocentres

Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.

Thanks again for choosing us to look after your vehicle!

Rated 5 out of 5 stars

Has both my vehicles MOT tested here…

Has both my vehicles MOT tested here back to back. The site manager was helpful, chatty and made my few hours stay good. All the staff seemed knowledgeable and welcoming. Clean centre. Overall a good service provided!

3 October 2026
Unprompted review
Halfords Autocentres logo

Reply from Halfords Autocentres

Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.

Thanks again for choosing us to look after your vehicle!

Rated 4 out of 5 stars

MOT for my car

Convenient place for me. Friendly staff.

3 October 2026
Unprompted review
Halfords Autocentres logo

Reply from Halfords Autocentres

We’re so glad to hear you had a great experience in our garage and thanks for taking the time to write this review.

It’s always great to see when we're able to give such good service and we’ll certainly share this feedback with the garage team. We hope to see you again in the near future.

Rated 5 out of 5 stars

Great sevice yet again

Great sevice yet again. I have been using Haldords for 13 years or more and always come away very satisfied.

3 October 2026
Unprompted review
Halfords Autocentres logo

Reply from Halfords Autocentres

Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.

Thanks again for choosing us to look after your vehicle!

Rated 4 out of 5 stars

Friendly helpful staff

3 October 2026
Unprompted review
Halfords Autocentres logo

Reply from Halfords Autocentres

We’re so glad to hear you had a great experience in our garage and thanks for taking the time to write this review.

It’s always great to see when we're able to give such good service and we’ll certainly share this feedback with the garage team. We hope to see you again in the near future.

Rated 5 out of 5 stars

The staff at Newbury were polite and…

The staff at Newbury were polite and professional
And have been when I have taken vehicles to them would recommend

3 October 2026
Unprompted review
Halfords Autocentres logo

Reply from Halfords Autocentres

Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.

Thanks again for choosing us to look after your vehicle!

Rated 5 out of 5 stars

Very professional

Very professional

3 October 2026
Unprompted review
Halfords Autocentres logo

Reply from Halfords Autocentres

Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.

Thanks again for choosing us to look after your vehicle!

Rated 5 out of 5 stars

Great service and great staff

12 September 2026
Unprompted review
Halfords Autocentres logo

Reply from Halfords Autocentres

Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.

Thanks again for choosing us to look after your vehicle!

Rated 5 out of 5 stars

Halfords McConechys Autocentre in Elgin…

Halfords McConechys Autocentre in Elgin were superb from start to finish. Free brake check flagged dangerous issues with my L200's brakes. Agreed recommended premium parts to be fitted and job carried out very swiftly. Brilliant service well done.

2 October 2026
Unprompted review
Halfords Autocentres logo

Reply from Halfords Autocentres

Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.

Thanks again for choosing us to look after your vehicle!

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