Protyre Autocare - Ipswich Reviews 

1,208
TrustScore 4.5 out of 5

4.6

8-10 Britannia Road, Ipswich, IP4 4PE Ipswich, Suffolk, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Needed to regas our air con, used a groupon code. Very efficient procedure, we arrived 15 minutes early for our appointment, staff got straight on with the job. We were out within the hour, nice cold... See more

Company replied

Rated 5 out of 5 stars

Easy to book an appointment online. Also helpful when I phoned to see if they could help with a particular car issue. Friendly and polite. No nonsense. Rang promptly to say when my car was ready. No u... See more

Company replied

Rated 5 out of 5 stars

Protyre, Britannia Road Ipswich. Fast, efficient and friendly. Just had aircon service and re-gas today. Brilliant price. Perfect thanks 👍

Company replied

Rated 5 out of 5 stars

The booking process was easy, I done this over the phone. My vehicle was booked for an MOT and was taken in ahead of time. My MOT failed on one thing, but due to the fast action of the staff AND their... See more

Company replied


Company details

  1. #9 of 24 best companies in Tyre shop
  2. #3 of 7 best companies in Brake shop
  3. #5 of 10 best companies in Car Battery Shop
  4. #8 of 19 best companies in MOT Centre
  5. #24 of 54 best companies in Car service
  6. #3 of 3 best companies in Wheel alignment service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • 8-10 Britannia Road, Ipswich, IP4 4PE, Ipswich, Suffolk, United Kingdom

  • 01473 723325

4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

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4.6

All reviews

(1,208)

33,685 reviews in the last 12 months

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Rated 2 out of 5 stars

Delay in getting a refund

Had to chase the garage for a refund three times before it was processed, not their usual good level of service.

20 August 2025
Protyre Autocare - Ipswich logo

Reply from Protyre Autocare - Ipswich

Dear K Bainbridge,

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our  Ipswich branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Rated 5 out of 5 stars

Professional services

Professional services, staff polite and friendly. Have used a number of times for tyre replacement and because of their service, range and efficiency I don’t go anywhere else.

6 August 2025
Rated 5 out of 5 stars

A1 Customer Care

Customer service was at the forefront of Protyre Autocare - Ipswich staff. From excellent service to advising on the best course of action for jobs needing attention on the car, everything is geared to helping the customer. Straightforward and honest assessments leave you feeling that genuinely caring people are looking after your motoring maintenance needs.

13 August 2025
Rated 5 out of 5 stars

A local business who realise what…

A local business who realise what people need at a reasonable price too

13 August 2025
Protyre Autocare - Ipswich logo

Reply from Protyre Autocare - Ipswich

Hello Richard​,

We would like to thank you for sharing your feedback regarding the service you received at our Ipswich branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

The Protyre staff reliable & trustworthy

The Protyre staff in Britannia Rd., Ipswich are just so reliable and trustworthy. They discuss my annual visit MOT etc and explain everything to me, why and costs. My 15 year old diesel car comes away purring, still going strong. I'm going to run it as long as I can because replacing a car just because it's a non PC diesel in terms of environmentalism. The environment cost of replacing it just to look environmental friendly would cost a lot more to our planet in energy, use of materials than running it into the ground.

8 August 2025
Rated 1 out of 5 stars

Poor customer service

The technician replaced the tyres and tried to align the steering but due to a defective track rod he couldn't do it. After a conversation,it was agreed that I would be contacted next Monday for an estimate for the necessary repairs or a refund of the alignment in case I refused the estimate . I wasn't contacted , I had to chase them for the estimate, then I didn't agree with it and asked for the refund which I was told that I would receive it until Tuesday of next week. Nothing happened. I won't use them anymore.

30 July 2025
Protyre Autocare - Ipswich logo

Reply from Protyre Autocare - Ipswich

Dear Fernando Sampaio,

Thank you for bringing this to our attention. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

Rated 4 out of 5 stars

I took a wheel and tyre in with a screw…

I took a wheel and tyre in with a screw embedded in it and the crew told me to come back in about an hour and it would be plugged.
On the downside , when I came back to collect it I had hoped that they would refit the wheel as I cannot accurately gauge the torque when I refitted the wheel at home (plus it was heavy)

4 August 2025
Rated 4 out of 5 stars

Competitively Priced

Service was prompt, punctual and competitively priced.
Fitting had been booked a few days earlier and tires were ready and waiting to go on my car. The fitters got to work shortly after I arrived and when completed wheel nuts were carefully torqued.

23 July 2025
Rated 5 out of 5 stars

Very helpfulful caring and polite

Very helpfulful caring and polite

23 July 2025
Protyre Autocare - Ipswich logo

Reply from Protyre Autocare - Ipswich

Hello Mr Gilbert​,

We would like to thank you for sharing your feedback regarding the service you received at our Ipswich branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

Had motorcycle tyres supplied and…

Had motorcycle tyres supplied and fitted before , always had good service

21 July 2025
Protyre Autocare - Ipswich logo

Reply from Protyre Autocare - Ipswich

Hello Robin​,

We would like to thank you for sharing your feedback regarding the service you received at our Ipswich branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care - Protyre

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