Jumped online to sort out comprehensive insurance for my car, everything looked good, then just before paying I decided to check the reviews and thank heavens I did. Any company who treats their cust... See more
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4 hours back and fourth discussing renewal!. Price comparison website quoted me cheaper than my renewal! forced to chat via whats app tried to explain this made no sense but ended up wasting my whole... See more
I recently had to call Provident Insurance to make a change to my car insurance policy as I am not at ease doing so online. David the operative who answered my call couldn't have been more helpful.... See more
Company replied
I reached out to Provident insurance to make a change to our car insurance policy. Lynn took me through all the required steps and her calm and friendly manner made it all a breeze. Even when we had t... See more
Company replied
Company details
Written by the company
At Provident Insurance we like to make things simple and straightforward – that means no jargon, clear information and always giving you our best price first time, every time. Provident Insurance is a trading name of Covéa Insurance. Covéa Insurance is a member of one of Europe's leading mutual insurance groups, Covéa. With the support of such a strong mutual group behind us, we're perfectly placed to deliver the quality, consistency and financial reassurance that we know you value. Together, we have over 50 years' UK experience in providing UK Motor Insurance. Please note our team are here to respond to our reviews Monday - Friday, 9am-5pm & we aim to respond within 3 working hours.
Contact info
Provident Insurance PO Box 847 Dean Clough, HX1 9RE, Halifax, United Kingdom
- 03300 240 123
- help@providentinsurance.co.uk
- www.providentinsurance.co.uk
3.3
Average
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Kiran dealt with my issue very quickly
Kiran dealt with my issue very quickly, no time waiting in a que very good service
7 December 2021
Unprompted review
Kiran
Kiran was very helpful, kind and welcoming. Made the renewal very stress free!
7 December 2021
Unprompted review
Saymira was very helpful
Saymira was very helpful, she listened to my concern and sorted it for me.thank You so much Saymira.
6 December 2021
Unprompted review
Lynn
Lynn - what a star ! I explained that I had tried to change my car details over the weekend, but the website refused to accept the changes. As a result I had to take out a new policy. Lynn was sympathetic and provided a refund of my old policy - great customer service !
6 December 2021
Unprompted review
Lynn, fantastic!
Lynn - fantastic! I've just spent an hour with Lynn from Provident insurance trying to sort out a complex car insurance issue, she was so patient and helpful, I really felt like she was 'on my side' and trying to help as much as possible, thank you, Lynn, it's not often you get customer service of such a high quality!
3 December 2021
Unprompted review
Lynn from provident insurance couldn’t…
Lynn from provident insurance couldn’t of been more friendly, helpful and patient. I found it such a breath of fresh air today and it makes me want to stay with provident insurance in the future.
3 December 2021
Unprompted review
I spoke to a lovely gentleman called…
I spoke to a lovely gentleman called dave today! And he was super helpful, and i really appreciated his help! He helped me and solved my problem in less then 10 minutes! Thank you!
1 December 2021
Unprompted review
renewal car insurance
KIRAN
thank you very much. you have been very helpful in renewing my car insurance
30 November 2021
Unprompted review
Handled by Saymira
Handled by Saymira - very courteous, efficient and helpful
24 November 2021
Unprompted review
Reply from Provident Insurance
Hi Roy, I'm so pleased to hear that you were happy with the service that Saymira provided. Thank you for your review. Many thanks, Diane
Called them about a renewal
Called them about a renewal - very happy with the price and service. Online access is easy but I prefer calling. Talked to Linda Midgley who helped me to out with all sorts. Excellent service - definately going with them again.
23 November 2021
Unprompted review
Reply from Provident Insurance
Hi there. Thank you for taking the time to leave us a review. I'm so pleased to hear that you were happy with the service Linda provided. Many thanks, Diane
I call about my sons direct debit being…
I call about my sons direct debit being stopped by hi# bank as it happened the insurance was up for renewal which was bit cheeper then last year so we went with that. Didn't take to long and the lady called Saymire was very nice and very profrssible.
23 November 2021
Unprompted review
Reply from Provident Insurance
Hi Jackie. Thank you for taking the time to leave us a review. I'm so pleased to hear that you were happy with the service we provided. Many thanks, Diane
Kiran was brilliant at answering my…
Kiran was brilliant at answering my health related question .Thankyou for the excellent service
23 November 2021
Unprompted review
Reply from Provident Insurance
Hi there, I'm so pleased to hear that you were happy with the service Kiran provided, thank you so much for your review. Many thanks, Diane
Spoke to Kiran this morning and service…
Spoke to Kiran this morning and service was outstanding, very helpful thanks
23 November 2021
Unprompted review
Reply from Provident Insurance
Hi Stephen. Thank you for taking the time to leave us a review. I'm so pleased to hear that you were happy with the service Kiran provided. Many thanks, Diane
Reply from Provident Insurance
Hi Mrs Roberts, I'm so pleased to hear that you were happy with the service Kiran provided, thank you so much for your review. Many thanks, Diane
Great customer service
After having problems doing my change of insurance online I spoke to a very polite and helpful man called Dave, and got my insurance sorted very quickly.
22 November 2021
Unprompted review
Reply from Provident Insurance
Hi Sarah. Thank you for taking the time to leave us a review. I'm so pleased to hear that you were happy with the service Dave provided. Many thanks, Diane
Great service, thank you Saymira
Saymira was helpful, polite and friendly, super service, thank you.
22 November 2021
Unprompted review
Reply from Provident Insurance
Hi Rob. Thank you for taking the time to leave us a review. I'm so pleased to hear that you were happy with the service Saymira provided. Many thanks, Diane
Kiran
Kiran. This service was quick and efficient and there was no problems. Was very happy great service
22 November 2021
Unprompted review
Reply from Provident Insurance
Hi Bilal, I'm so pleased to hear that you were happy with the service you were provided. Thank you for taking the time to leave us a review. Many thanks, Diane
Karin very helpful
22 November 2021
Unprompted review
Reply from Provident Insurance
Hi Mark. Thank you for taking the time to write us a review. I am pleased to hear that Kiran provided you with a helpful service. Many thanks, Diane.
Excellent customer Service!
I needed to make a policy change. Called the helpline, waited a few mins in the queue, was dealt with by a very helpful person by the name of Saymira. The policy adjustment was very quick and she explained everything to me clearly. Excellent customer service, Provident Insurance comes highly recommended.
22 November 2021
Unprompted review
Reply from Provident Insurance
Hi Mohammed, I'm so pleased to hear that you were happy with the service that Saymira provided. Thank you for taking the time to leave us a review. Many thanks, Diane
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