From the account manager Joey organising and sourcing a suitable adapted vehicle to delivery of the car. Dawn called en route to give us an ETA. She arrived on time and was so polite and friendly. Tal... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I received excellent service from Proximo when I needed a replacement WAV vehicle. There were extremely helpful and found a vehicle usuable for me within a couple of days. The WAV vehicle was delive... See more
Company replied
The staff and the service from the company is excellent. I was kept in contact with quite a few times regarding the delivery, Vee who delivered the vehicle was very pleasant, friendly and polite... See more
Company replied
The service I received from Proximo was nothing short of excellent. Hayley was extremely helpful and in less than 24 hours had arranged a replacement WAV to be delivered while mine was repaired. The d... See more
Company replied
Company details
Written by the company
Proudly employee-owned, Proximo is the UK’s leading provider of specialist replacement vehicles. We help major fleets and insurance providers keep their customers moving by supplying the right temporary vehicle, quickly and reliably. We also own the largest fleet of adapted and wheelchair accessible replacement vehicles in the UK. With award-winning customer service and nationwide coverage, we respond quickly to get customers back on the road with as little disruption as possible.
Proximo
Written by the company
- We own the largest fleet of adapted and wheelchair accessible replacement vehicles in the UK. With award-winning customer service and nationwide coverage, we respond quickly to get customers back on the road with as little disruption as possible.
Contact info
Chantry Court Sovereign Way Chester West Employment Park, CH1 4QN, Chester, United Kingdom
- 0808 143 3810
- customerexperience@proximo.co.uk
- www.proximo.co.uk
4.9
Excellent
5k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Big thank you!
It was lovely meeting Dawn today, She did a very comprehensive handover of my hire car. Dawn was extremely thorough and insured that I was happy with everything and all questions were answered or demonstrated before she left. Thank you Dawn and Proximo for giving my life back whilst my car is not drivable.
26 May 2026
Unprompted review
Reply from Proximo Group
Hi Hannah,
Thank you so much for your lovely review. We’re delighted to hear Dawn made the handover process so smooth and thorough for you. We’ll be sure to pass on your kind words to her.
Kind regards,
Will
Customer Experience
Thank you Russell
Russell from the Coventry branch kept us informed as to his arrival time. Russell was very professional and explained everything we needed to know, he was very pleasant and a credit to Proximo. Thank you 😊
26 May 2026
Unprompted review
Reply from Proximo Group
Hi Ms Bucknall,
Thank you so much for your lovely review. We’re delighted to hear Russell kept you updated throughout and provided such a professional and helpful service. We’ll be sure to pass your thanks on to him — he’ll really appreciate them.
Kind regards,
Will
Customer Experience
Dawn dropped off my car this morning
Dawn dropped off my car this morning. She was excellent, went through everything with me to make sure I was happy, which I was.
26 May 2026
Unprompted review
Reply from Proximo Group
Hi Darren,
Thank you for your wonderful review. We’re so pleased to hear Dawn made the handover process easy and ensured you were completely happy with everything. We'll share your feedback with her.
Kind regards,
Will
Customer Experience
Neville was lovely
Neville was lovely, polite and explained everything throughly. He kept me updated from when he was setting off to when he was arriving. He is definitely an asset to Proximo Group.
26 May 2026
Unprompted review
Reply from Proximo Group
Thank you so much for your lovely feedback. We’re delighted to hear Neville kept you fully updated and made everything clear and straightforward throughout. We’ll be sure to pass your kind comments on to him — he’ll really appreciate them.
Kind regards,
Will
Customer Experience
Hand over and Colin explained…
Hand over and Colin explained everything great service thanks again
23 May 2026
Unprompted review
Reply from Proximo Group
Hi Mr Huntley,
Thank you for taking the time to leave us a Trustpilot review and for your kind comments about Colin and the handover experience — it’s greatly appreciated by the whole team.
We did notice the review currently appears as a 1-star rating, which seemed a little different from your positive feedback, so we just wanted to mention it in case it may have been selected unintentionally.
If so, Trustpilot does give you the option to edit your review after posting.
Thank you again for your support and your lovely comments — they really do mean a lot to us.
Kind regards,
Will
Customer Experience
Problems become minimised with Proximo
Dawn Joyner and John Smith kept in touch to let me know about estimated time of arrival. Collection was on the Saturday of the Bank Holiday weekend, which was a warm one. They were very professional and the hand back was dealt with smoothly and easily. Would recommend Proximo and staff, on phone and in person. A good Company to deal with. Thank you for all your help 😁
23 May 2026
Unprompted review
Reply from Proximo Group
Good morning,
Thank you so much for your lovely feedback. We’re delighted to hear Dawn and John kept you updated throughout and made the collection process smooth and stress-free, even over the busy Bank Holiday weekend.
Kind regards,
Will
Customer Experience
Courtesy WAV delivered today
Had my courtesy WAV delivered today.
Dawn (Joyner) had excellent communication regarding the time of delivery and keeping me up to date on progress.
The handover was very straightforward and I had everything explained for me.
I have used hire companies in the past, but rate Proximo much higher than others.
23 May 2026
Unprompted review
Reply from Proximo Group
Hi Christopher,
Thank you so much for your lovely review. We’re delighted to hear Dawn kept you fully updated and made the handover process simple and straightforward. It’s especially wonderful to hear you rate us higher than other hire companies you’ve used in the past — that means a great deal to the whole team.
Kind regards,
Will
Customer Experience
Great company
Stuart that dropped off our courtesy van was very informative and professional ,Called before to give us an expected time of delivery , 100 recommend proximo ltd
22 May 2026
Unprompted review
Reply from Proximo Group
Hi David,
Thank you for the fantastic review. We’re so pleased to hear Stuart provided a professional and informative handover and kept you updated on delivery times. Your recommendation means a lot to us.
Kind regards,
Will
Customer Experience
The driver that collected my proximo…
The driver Dawn Joyner that collected my proximo hire vehicle kept me informed as to what time she would arrive at my house
She was very pleasant and extremely knowledgeable about the vehicle - she was able to help me with an issue I had with my own vehicle - very impressed
22 May 2026
Unprompted review
Reply from Proximo Group
Hi Gail,
Thank you for your wonderful feedback. We’re delighted to hear Dawn kept you updated throughout and was able to assist with your own vehicle as well. We’ll be sure to pass your kind comments on to her.
Kind regards,
Will
Customer Experience
The Sevice I received was very good.
The Sevice I received was very good.
22 May 2026
Unprompted review
Reply from Proximo Group
Hi Beverley,
Thank you so much for your kind review! We’re thrilled to hear you had a positive experience and that our service met your expectations.
Kind regards,
Will
Customer Experience
Thanks Neville Fantastic service, quick delivery of vehicle and explained what’s what regarding the ins out of car dropped off .. Thanks again
Great service
22 May 2026
Unprompted review
Reply from Proximo Group
Hi Enn,
Thank you for your kind words! We’re delighted to hear that Neville provided quick, clear, and helpful service. It’s great to know the vehicle delivery and explanation made everything easy for you. We'll share your comments with him.
Kind regards,
Will
Customer Experience
I had an absolutely fantastic…
I had an absolutely fantastic experience with Neville from the rental company. He dropped off my vehicle and picked it up seamlessly, and his service was top-notch. He was extremely polite, took the time to explain everything clearly, and made the whole process smooth and stress-free. I highly recommend him!
21 May 2026
Unprompted review
Reply from Proximo Group
Hi Irfan,
Thank you so much for your wonderful review! We’re thrilled to hear that Neville made your experience seamless and stress-free. We’ll be sure to pass on your kind words.
Kind regards,
Will
Customer Experience
Dawn kept us informed of her eta and…
Dawn kept us informed of her eta and from then on was informative, thorough and courteous. She took time to explain all the workings in the adapted car and was very helpful.
21 May 2026
Unprompted review
Reply from Proximo Group
Hi Susan,
We're very grateful for taking the time to leave such a kind review. We’re delighted to hear that Dawn kept you informed throughout and provided a thorough and courteous service. She'll be very happy to hear this.
Kind regards,
Will
Customer Experience
Friendly, helpful, communicative
Friendly, helpful and communicative.
Arrived on time and was a good simple experience.
21 May 2026
Unprompted review
Reply from Proximo Group
Hi Matt,
Thank you for your lovely review. We’re so pleased to hear you found the service friendly, helpful and easy from start to finish.
Kind regards,
Will
Customer Experience
Perfect service both when delivered and…
Perfect service both when delivered and then when Dawn came to collect, lovely lady.
Very much appreciated Proximo - 10/10.
21 May 2026
Unprompted review
Reply from Proximo Group
Hi Jon,
Thank you for your wonderful review. We’re delighted to hear that you received excellent service both at delivery and collection. Dawn will be so pleased to hear your kind words.
Kind regards,
Will
Customer Experience
HAd a rental car delivered today by…
HAd a rental car delivered today by Neville. Kept me upto date on journey as there had been an accident. Arrived and showed me vehicle. Very helpful and friendly. 10/10. Would highly recommend the man again to deliver a vehicle to me
21 May 2026
Unprompted review
Reply from Proximo Group
Hi Tracey,
Thank you for taking the time to leave such great feedback. We’re delighted to hear that Neville kept you informed throughout the delivery and provided such helpful and friendly service despite the delays caused by traffic. We’ll pass your comments on to him.
Kind regards,
Will
Customer Experience
Vehicle collection
Vee came to collect the hire vehicle, he was very friendly, polite and nothing was too much trouble.
21 May 2026
Unprompted review
Reply from Proximo Group
Hi Stacey,
Thank you for your lovely review. We’re so pleased to hear that Vee provided such friendly and helpful service when collecting your hire vehicle. We'll be sure to share this with him.
Kind regards,
Will
Customer Experience
Wonderful company for people like like…
Wonderful company for people like like me have a motorbility car. They provided a curtesy car after an accident . Dave was really helpful and made the whole process easy. The car was delivered to my house and Colin was both friendly and very helpful with patience. Having a panic after an incidence- not to do with the car - Stuart from my area’s representative was great and calming - very helpful when you’re in a panic. I can’t think of anything negative about the company, staff nor help. Beyond 5 * treatment
20 May 2026
Unprompted review
Reply from Proximo Group
Hi Catherine,
Thank you for such an amazing review. We’re thrilled to hear that Dave made the process easy for you and that Colin and Stuart were able to provide the reassurance and support you needed during a stressful time. They'll be delighted to hear this.
Kind regards,
Will
Customer Experience
Excellent service from All
Service provided by Dave to organise a suitable adapted replacement vehicle for my son was excellent.
As was the assistance from:
Russell, who dropped off the vehicle and called when he was on the way and explained everything to us on arrival; and
Rory who arranged collection of the vehicle.
Many thanks to all for a friendly and efficient service.
11 May 2026
Unprompted review
Reply from Proximo Group
Hi Angela,
Thank you for your lovely feedback. We’re so pleased to hear that Dave, Russell, and Rory all provided such friendly and efficient service while arranging a suitable replacement vehicle for your son. We'll be sure to share this with them.
Kind regards,
Will
Customer Experience
very good work
Hello to you all,
As a disabled man with one arm and having to use hand controls, the 1st car was not good, and I only had to wait one day to have a call to say that there was a car for me, so I was happy. The man was very helpful and could see what I had to have. The hand controls did not fit the steering wheel, but he had some tools with him and tryed to change it from an old one, which, after 2 hours' work by him and telling me about the car as I had not had one before, he was so so good, and he asked me to drive the car up the road and back to make sure I was happy. With the controls, before he left me with the car and everythink.
the man name was ASSAD. THIS IS WHY I GIVE THEM 5 STARS would say 10 stars really.
Robert w.
19 May 2026
Unprompted review
Reply from Proximo Group
Hi Robert,
Thank you so much for taking the time to leave such a thoughtful review. We’re delighted to hear that Assad was able to support you so well and ensure everything was right for your needs. It’s wonderful to know Assad went above and beyond to make that happen. Your kind words will mean a lot to him and the whole team.
Kind regards,
Will
Customer Experience
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