From the account manager Joey organising and sourcing a suitable adapted vehicle to delivery of the car. Dawn called en route to give us an ETA. She arrived on time and was so polite and friendly. Tal... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I received excellent service from Proximo when I needed a replacement WAV vehicle. There were extremely helpful and found a vehicle usuable for me within a couple of days. The WAV vehicle was delive... See more
Company replied
The staff and the service from the company is excellent. I was kept in contact with quite a few times regarding the delivery, Vee who delivered the vehicle was very pleasant, friendly and polite... See more
Company replied
The service I received from Proximo was nothing short of excellent. Hayley was extremely helpful and in less than 24 hours had arranged a replacement WAV to be delivered while mine was repaired. The d... See more
Company replied
Company details
Written by the company
Proudly employee-owned, Proximo is the UK’s leading provider of specialist replacement vehicles. We help major fleets and insurance providers keep their customers moving by supplying the right temporary vehicle, quickly and reliably. We also own the largest fleet of adapted and wheelchair accessible replacement vehicles in the UK. With award-winning customer service and nationwide coverage, we respond quickly to get customers back on the road with as little disruption as possible.
Proximo
Written by the company
- We own the largest fleet of adapted and wheelchair accessible replacement vehicles in the UK. With award-winning customer service and nationwide coverage, we respond quickly to get customers back on the road with as little disruption as possible.
Contact info
Chantry Court Sovereign Way Chester West Employment Park, CH1 4QN, Chester, United Kingdom
- 0808 143 3810
- customerexperience@proximo.co.uk
- www.proximo.co.uk
4.9
Excellent
5k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent handover
Excellent handover, Colin our delivery driver took lots of photos to make sure the car was fit for purpose before we took the keys. He was friendly and a happy chap. Excellent service all round.
Thank you for the assistance.
30 June 2026
Unprompted review
Reply from Proximo Group
Hi Mr Maitland,
Thank you for your 5-star review! We're delighted to hear you had such a positive experience. We'll be sure to pass your kind words on to Colin – he'll be pleased to know his friendly service and attention to detail made a great impression.
Kind regards,
Will
Customer Experience
assad.
assad.
everything first class we vehicle drop off. all explained very well .
30 June 2026
Unprompted review
Reply from Proximo Group
Hi Brennan,
Thank you for your fantastic 5-star review! We're so pleased to hear that your vehicle delivery was first class and that everything was explained clearly. We'll be sure to share your feedback with Assad.
Kind regards,
Will
Customer Experience
Daniel who delivered my car was…
Daniel who delivered my car was friendly, informative and knowledgeable .
27 June 2026
Unprompted review
Reply from Proximo Group
Good morning,
Thank you for your wonderful 5-star review! We're delighted to hear that Daniel provided such a friendly, informative, and knowledgeable delivery experience. We'll be sure to pass along your kind words to him.
Kind regards,
Will
Customer Experience
Explained well about the way the…
Explained well about the way the vehicle works
29 June 2026
Unprompted review
Reply from Proximo Group
Hi Sandra,
We are really grateful for your kind review. It's fantastic to hear the vehicle was explained clearly and that you found the handover helpful.
Kind regards,
Will
Customer Experience
Great service
Great service Neville very pleasant and friendly handover excellent
27 June 2026
Unprompted review
Reply from Proximo Group
Good afternoon,
Thank you for your kind review! We're delighted to hear Neville provided such a pleasant and friendly handover. We'll be sure to pass on your lovely feedback.
Kind regards,
Will
Customer Experience
Neville was a very pleasant guy…
Neville was a very pleasant guy explained everything about the vehicle.
Noted all the minor scratches which was brilliant.
A very positive experience. Thank you Neville x
27 June 2026
Unprompted review
Reply from Proximo Group
Hi Rouse,
Thank you for your great review! We're pleased to hear Neville made your handover a positive experience and took the time to explain everything thoroughly. We'll pass on your kind comments to him.
Kind regards,
Will
Customer Experience
Daniel Molinas has been extremely…
Daniel Molinas has been extremely helpful, clear, professional - all information received from him has been excellent
Thank you Daniel
26 June 2026
Unprompted review
Reply from Proximo Group
Hi Deri,
Thank you for your lovely feedback! We're delighted to hear Daniel provided clear, professional, and helpful support throughout. We'll be sure to pass on your thanks.
Kind regards,
Will
Customer Experience
Highly recommended
Paul Edney was very friendly, professional and helpful. He contacted me to let me know he was on his way and the whole process went smoothly. Highly recommended.
26 June 2026
Unprompted review
Reply from Proximo Group
Hi Sarah-Jane,
Thank you for your wonderful review! We're glad Paul kept you informed and made the whole process smooth and straightforward. We'll share your kind words with him.
Kind regards,
Will
Customer Experience
assad was fabulous today collection on…
assad was fabulous today collection on time very polite and helpful thank you
25 June 2026
Unprompted review
Reply from Proximo Group
Dear Donna,
Thank you for your review. We’re delighted to hear that Assad provided a timely, polite, and helpful collection service today. Your feedback is greatly appreciated.
Best wishes
Penny
Customer Experience
Assad very efficient and friendly and…
Assad very efficient and friendly and very helpful. Thankyou
25 June 2026
Unprompted review
Reply from Proximo Group
Dear Caroline,
Thank you for your review. We’re delighted to hear that Assad provided such a professional and timely service. Your feedback is greatly appreciated.
Best wishes
Penny
Customer Experience
Fantastic Service from Assad at…
Fantastic Service from Assad at PROXIMO.
Arrived on time. Very professional.
24 June 2026
Unprompted review
Reply from Proximo Group
Hi Joan,
Thank you for your fantastic feedback! We're pleased to hear Assad delivered such professional service and arrived on time. We'll be sure to let him know.
Kind regards,
Will
Customer Experience
Very helpful Chris Conroy
Chris the driver was very thorough and went through everything
24 June 2026
Unprompted review
Reply from Proximo Group
Dear Adrienne,
Thank you for your review. We’re glad to hear that Chris provided such a thorough handover and took the time to go through everything with you. Your feedback is much appreciated.
Best wishes
Penny
Customer Experience
2nd time I dealt with proximo in a…
2nd time I dealt with proximo in a year. Only took a day to get a vehicle delivered. Different than what was expected but more for my needs so not complaining.Early drop off by paresh(paz). Showed me round the van..pleased with the service all round . 5*
23 June 2026
Unprompted review
Reply from Proximo Group
Dear Jill,
Thank you for your review, Jill. We’re pleased to hear that your second experience with us was just as positive. It’s great that Paresh was able to deliver the vehicle so quickly and take the time to show you around the van. We’re delighted you’re happy with the service all round and appreciate the 5‑star feedback.
Best wishes
Penny
Customer Experience
Reply from Proximo Group
Dear Stephanie,
Thank you for your feedback. We’re pleased to hear that you found the service polite and friendly. Your comments are appreciated.
Best wishes
Penny
Customer Experience
Assad arrived as scheduled and gave a…
Assad arrived as scheduled and gave a clear demonstration of the operations of the vehicle. Thank you Assad
23 June 2026
Unprompted review
Reply from Proximo Group
Hi Monark,
Thank you for your kind review! We're delighted to hear Assad provided a clear and professional handover. We'll be sure to pass on your thanks to him.
Kind regards,
Will
Customer Experience
Thank you great handover service today…
Thank you great handover service today from Daniel Molinas
23 June 2026
Unprompted review
Reply from Proximo Group
Dear Joanne,
Thank you for your review. We’re delighted to hear that Daniel provided a great handover service. Your feedback is really appreciated.
Best Wishes
Penny
Customer Experience
Reply from Proximo Group
Dear Shafaatu,
Thank you for your comments. We’re glad to hear that Masoud provided helpful support and kept communication clear throughout. We appreciate you taking the time to leave a review.
Penny
Customer Experience
Dawn was great the company are always…
Dawn was great the company are always fantastic to us we have used the two times now always a great service 5++
23 June 2026
Unprompted review
Reply from Proximo Group
Dear David,
Thank you for your kind review. It’s wonderful to hear that Dawn has looked after you so well once again. We’re thrilled that you’ve had great experiences with us on both occasions, and it means a lot to know the service continues to meet your expectations.
We’ll make sure Dawn hears your 5** praise — she’ll be delighted.
Penny
Customer Experience
Russel was very helpful and…
Russel was very helpful and understanding throughout the delivery of the hire vehicle.
Russel took a lot of time explaining the dynamics of the vehicle also.
19 June 2026
Unprompted review
Reply from Proximo Group
Dear Naomi,
Thank you for sharing your experience. It’s great to hear that Russell made the delivery process so smooth and took the time to walk you through the vehicle properly. His patience and clear explanations are exactly the qualities we aim for during every handover.
We appreciate your feedback and will be sure to pass your comments on to him.
Penny
Customer Experience
Dawn joyner excellent
Dawn joyner was well presented, very friendly and an absolute pleasure to deal with. 5 stars for dawn very nice woman, her company should be proud.
23 June 2026
Unprompted review
Reply from Proximo Group
Dear Stig,
Thank you for leaving such a lovely review. We’re delighted to hear that Dawn made such a strong impression — her friendly manner, professionalism, and the way she presents herself are qualities we’re incredibly proud of. It’s wonderful to know she was such a pleasure to deal with.
Your kind words mean a great deal, and we’ll be sure to share them with her.
Best Wishes
Penny
Customer Experience
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