Prozis Reviews 

Extremely poor customer service. I opted for the paid DHL delivery which states 1/2 business days only for it to arrive in 4. Upon reaching out to customer service they of course took no responsibility for it, blaming DHL. They take forever to respond and when they do, it's only a pathetic copy paste of their terms and conditions. Impossible to get refunded for anything. Basically paid for nothing, steer clear from this anti-customer brand.

I made two orders that were never received, which is why I contacted them for a refund. It appears that my recent two parcels were delivered to and signed by someone else. Someone whose name was not on the order, nor paid for it. When contacting the customer service they spend an extreme amount of days, weeks and months in dragging the issue, and trying to cnvince me that it is my responsibility to figure out who has my packages, and hunt them down, due to the DHL statement with status of being delivered. Customer service does not know what their liability is as a company, and contacting their customer service is a waste of time.

Almost 50% of all reviews are poor, which is no surprise based on my own experience. It is is a clear indicator to potential new customers to stay away from this company and find another company that knows what customer service is all about, and how it is used to service customers, in order to make a good relation and resolve issues. Luckily many companies know this.

I ordered some peanutbutters from prozis. When i opened the package, they where spilled all over. I contacted their customer service and requested a replacement of my order. They told me to clear up THEIR mess and take photo of each peanutbutter jar to see the ones that are damaged... Thats crap! Even if they are not damaged, they were splattered with peanutbutter, wich was exposed a god knows how many days!!! Not very healthy, right? My prozis order is : PRZ/21170551, i wish i could post photos with their mess here.

I ordered some peanutbutters from prozis. When i opened the package, they where spilled all over. I contacted their customer service and requested a replacement of my order. They told me to clear up THEIR mess and take photo of each peanutbutter jar to see the ones that are damaged... Thats crap! Even if they are not damaged, they were splattered with peanutbutter, wich was exposed a god knows how many days!!! Not very healthy, right? My prozis order is : PRZ/21170551, i wish i could post photos with their mess here.

Ordered for the first time - quite happy!

Bought egg whites, lean bread, water flavourings. On the whole very good. Cheap prices and free delivery over £30 was nice. The bread is great and egg whites are the same anywhere!

2 small issues. The delivery took quite a long time. It wasn't made clear that the delivery was coming from mainland Europe, and it took 9/10 days to arrive (admittedly 6 working days isn't too bad). This was around Black Friday so that may have affected it. Not an issue if you know to expect it. Other issue; the H20 water flavourings don't taste anything like the packet claims. But that's one product

On the whole I'm really impressed and will order from Prozis again

I ordered some multi vitamins last week. Order was dispatched on Tuesday with delivery expected on Friday. When I checked the tracking I found out that Prozis called the parcel to be sent back to Portugal just minutes before it was about to be delivered without contacting me or giving any reason whatsoever! I got Paypal involved with them not responding! I have never ever experienced anything like this in my life having dealt with tens of different supplement companies... They said they will refund as soon as the parcel is delivered back to them! Paypal is investigating... I live in England, I strongly suggest to stay well clear off this FRAUDSTERS!

I have ordered from Prozis 2-3 times and with both the orders there have been issues. Firstly they used to send package to my address with one of the address main line missing ... that couriers used to always call me as they only had my name and post code and location to deliver. Result was delay which their amazing customer service refused to acknowledge as fault on their end.

Now the case is that the recent package they sent me of Soya Protein was ripped at the bottom and a lot of it leaked in the box itself. I have sent them pictures of the tear and how other stuff in the package was covered with protein powder. I asked for a replacement of the package and collection of the faulty one (which I won't use as it is contaminated) to which the customer service has replied :

"First of all we would like to apologise once more for the inconvenience caused by the damaged product you received.

Secondly, we would like to kindly ask you to send us a video in which we can see the clear and complete destruction of the damaged product, by your hand, in such manner that any further usage of it becomes impossible. After this, we will be able to proceed with a further analysis of the situation and present you a proper resolution."

I find it ludicrous that they ask for video proof having seen multiple pictures .. they should be instead arranging for collection and replacement of damaged goods. BTW what does it mean by "clear and complete destruction" and "any further usage of it becomes impossible". For me if the package is ripped and leaking it is not fit for consumption ... for them maybe not. I only wonder how they function.