Postscript Books Reviews 

898
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 162 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the vast selection of books, often discovering new authors and titles across various genres, all offered at highly competitive and affordable prices. The ordering process is described as easy and smooth, supported by excellent service and prompt dispatch. Deliveries are frequently noted for being swift, meticulously packaged, and ensuring books arrive in perfect condition. However, some customers also noted concerns regarding delivery, specifically with the courier Evri. These issues included items being handled improperly during delivery and books being left in unsuitable locations, leading some to consider alternative couriers.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the great range and choice of books... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the promptness... See more

Price

Customers consistently express satisfaction with the pricing, often finding them highly competitive and even... See more

Order

People report positive experiences with the ordering process, finding it easy to order online and from... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A lovely company to deal with. The catalogue in itself is a joy to read, with sections ranging from fiction to childrens to science to history and all sorts of headings in between. The prices are al... See more

Rated 5 out of 5 stars

I have been buying from Postscript books for several years. The range of titles, and the number of real bargains, are huge, the prices very reasonable (sometimes really really low) and the free posta... See more

Rated 5 out of 5 stars

Enjoy reading the magazine each month which provides a good selection of books I would not otherwise be aware of. The magazine gives a taste of what is on offer and further information on these and ot... See more

Rated 5 out of 5 stars

It's so easy to order from this bookseller, whether you do so online or via the order form at the back of the monthly printed colour brochure. There's a wide selection of books available in a... See more


Company details

  1. Book shop

Written by the company

Postscript is a long-established mail order bookseller offering a wide and intriguing range of titles at exceptionally low prices. Our online shop and our monthly catalogue contain carefully selected and meticulously described books on anything from tube trains to theology – and all at considerable discounts.


Contact info

4.8

Excellent

TrustScore 5 out of 5

898 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(898)

154 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I find Postscript an excellent company…

I find Postscript an excellent company in every respect. They offer a wide range of books, well displayed in their booklet at exceptionally good prices. Their ordering service is easy, their delivery is on time &books are always well packaged. Thank you Postscript for an excellent service.

21 July 2025
Unprompted review
Rated 5 out of 5 stars

Great books from Postscript

Have been buying from Postscript for many years
now. There is a vast variety of books to choose
from at great prices they are easy to order on line and
they are delivered within days by a friendly courier.

14 July 2025
Unprompted review
Rated 4 out of 5 stars

Choice Consistency and Value for Money

I have been using Postscript's services for over 10 years. They have provided excellent choice and value for money on a consistent basis over this period. In addition, Postscript have embraced environmentally friendly protocols with regard to their packaging etc. Long may they continue !

18 July 2025
Unprompted review
Rated 5 out of 5 stars

Quality

Excellent library of books. Easy to use website. Great sale prices. Very swift and informative delivery process. Highly recommend

13 July 2025
Unprompted review
Rated 3 out of 5 stars

difficulty in transferring basket to payment

I was unable to transfer my basket to payments and had to print my order and ask a relative to post it . I am housebound.

I'll see what happens next time, I hope to learn.
Staff were helpful and paid postages for my small costs.
Accepted that I see what happens on next order.

30 June 2025
Unprompted review
Postscript Books logo

Reply from Postscript Books

Good morning,

We're sorry to hear you experienced difficulty transferring your basket to payment, especially given your housebound status. That sounds incredibly frustrating, and we apologise for the inconvenience this caused.

We're glad our staff were able to help you out with the postage for this order, and we appreciate your understanding. We can confirm that your order has been processed.

For future reference, if you encounter any issues like this again, please don't hesitate to contact us immediately while you're experiencing the problem. This allows us to troubleshoot in real-time and help you complete your purchase smoothly. You can reach us by phone on 01616 897123, live chat or email at help@psbooks.co.co.uk.

We're always working to improve our website experience, and your feedback is invaluable. Thank you for bringing this to our attention.

Kind regards,
Postscript Customer Services

Rated 3 out of 5 stars

I have had cause to complain to…postscript about poor delivery service.

I have had cause to complain to Postscript because of their poor delivery system, you see I do not live within the recognised boundaries of the village, but it's on the road between the actual village and a farm/office rural units complex. Their delivery drivers dump anything next to my dustbins, which are easily visible from the road but not the house, I have raised this with them and their response is "Pay more for Post Office service".
My response is simple is "Say Good-bye to my business" I'm not a big customer but I usually buy several books at a time and therefore save their admin costs.
Why do modern suppliers think that their customers have to accept bad service? Lets face it they are buying up unsold books from publishers and I'm sure making a good living from it!
People like me treat books with respect not things to throw about the house, but Postscript appear not to.

20 June 2025
Unprompted review
Postscript Books logo

Reply from Postscript Books

Good afternoon,

I'm sorry to hear about your recent delivery experience. I see you've been communicating with our Customer Service team by email, and I hope they've addressed your concerns and resolved any issues. Thank you for taking the time to provide your feedback.

Kind regards,
Postscript Customer Services

Rated 5 out of 5 stars

Never know how I feel when the booklet sneaks into my mailbox.

My heart either leaps with joy of sinks quietly to the floor, well it would if there was room for it. Six six foot bookcases already full with books stacked on top, more (3 rows) lined up under a five foot long coffee table and a smaller bookcase with taller shelves for bigger books. I live in a one bedroom flat! No more I tell myself sternly, but that has about as much effect as when I also tell myself I don't need chocolate to read a book. I don't listen to either little voice. Thank you both Postscript Books and various charity shops and book fairs for my home full of books.

15 June 2025
Unprompted review
Rated 5 out of 5 stars

Good customer service

Have given Postscript top marks even thought I didn’t get their books. This is to reflect their customer service when things go wrong. Evri messed up (surprise surprise) and told me they’d delivered to the pick up point when they hadn’t. I could have been told to give them a few more days. Instead I received an apology and instant refund. They should stop using awful delivery services but apart from that, I can’t fault them - and on occasions I have ordered before I’ve always found the books to be good value for money.

28 June 2025
Unprompted review
Rated 5 out of 5 stars

Always reliable and helpful

Good quality, honest, covers a wide spectrum of needs,easy to deal on line and helpful if required by
phone to answer a question. What more does one need
to shop - wish all was as good!!

30 June 2025
Unprompted review
Rated 5 out of 5 stars

Amazing choice of real books

I have had many "experiences" with Postcript Books.
The system works amazingly well.
We are spoilt for choice. Our memory is jogged when we see titles that we thought had long gone, or recently forgotten about, There are many different categories, sets and combinations, all at great discounted prices.
Ordering and delivery, easy friendly and quick.
And it is great to get a real book !

20 June 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look