Pulse Entertainments Reviews 

24
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Pulse entrainment come to my son’s 6th birthday party and he was amazing! Great with the kids, had them playing plenty of games and lots of great music! Highly recommend.

Rated 5 out of 5 stars

I can't highly recommend these guys enough! Nothing too much trouble. Having an autistic little boy I felt reassured by pulse entertainment that his party would fully meet his and his friend's needs.... See more

Rated 5 out of 5 stars

We booked a bouncy castle and soft play for our event, and it was absolutely fantastic! Paul was incredibly helpful, ensuring everything was set up perfectly and making the whole process easy and stre... See more

Rated 5 out of 5 stars

Paul from pulse entertain was amazing from the start. Quick and easy communication to get the information I needed. Was amazing in changing plans last minute due to the weather and amazing service on... See more

Company details

  1. Entertainer

Written by the company

Pulse Entertainments was established in 1978 and has grown in strength and popularity. Our wealth of experience gives you the very best quality entertainment.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

24 reviews

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4.6

All reviews

(24)

6 reviews in the last 12 months

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Rated 5 out of 5 stars

I would highly recommend Pulse Entertainments

I would highly recommend Pulse Entertainments to anyone, Lisa and her team are the best by far! We have used them for all 3 of our children's Christenings they are so good with the kids especially but also great Entertainment for the adults 🙂 they offer different packages to suit and are just so helpful and friendly , if your looking to book , then get them booked 👍🏻

1 March 2022
Unprompted review
Rated 1 out of 5 stars

Not what we were expecting - Disappointed in company response

We used this company for our daughters christening.
We booked and received confirmation that we were getting "Christening disco games & sweets" - 3 hours Modeen disco , request list fully Experienced and insured , with party games running the Children of their feet whilst you relax Fun packed and not too loud , sweets for prizes - £190. If I booked before a certain date they would provide Free either balloon modelling or a doughnut wall with 24 doughnuts as a thank you. We opted for the Balloon Modelling.
On the “entertainers” arrival he set up quickly which was good and played the songs the kids were asking for. I was expecting a little more though, there were no sweets for prizes, to be fair there were hardly any games, I spoke with the company 4 days prior and they said it would be about 1 game every 30 mins. The DJ did limbo and musical statues along with the balloon modelling which was meant to be an extra as an incentive, so was not a game each 30 mins.
At one point my partner had to go and ask him to play some games. To be honest I could have set up my speaker / playlist and done it myself. If had known I would have organised some of my own games, pass the parcel etc.
I contacted the company by email to express my concerns regarding the service I received & I was absolutely gobsmacked at the responses. The DJ had been contacted by the company manager who had replied and the screen shot of his reply forwarded on to myself, in this the DJ accused me of being a serial complainer (not sure how he would know this as I have never used the company before) and openly admitted he did not fulfill his obligation to provide sweets for prizes stating he didn't have time to make the sweet parcels and that he only played 2 games. At no point have the company apologised for providing a poor and incomplete service, when I challenged their lack of acknowledgement and stated I would have no option but to warn others regarding their services I have been threatened with Legal action for any comments made on social platforms. We heard good reviews about this company, and wanted to give a local company business knowing how hard they will have been impacted by Covid and this is how we were treated. Its only fair others know what they are letting themselves in for should they choose to use this company. A company that is shown online (and i am not saying everything on the internet is true) as dissolved as of the 13th October 2020, which means they should not be trading under the LTD company name as it is no longer a legal entity.

26 January 2022
Unprompted review
Pulse Entertainments logo

Reply from Pulse Entertainments

We are sad at hearing this review and sorry it’s taken so long to come back to you we didn’t have access to the original email hence the delay. I have spoken to the entertainer concerned and he did forget to bring sweets to the party and that is a mistake in his behalf. Unfortunately he anticipated that you was bringing the prizes/sweets and he totally apologises for this error. This dj in question has worked for us for over 15 years with glowing reviews and we are again sorry that you wasn’t 100% happy. We need to state that we do not trade as the Ltd company at all which was dissolved due to covid in oct 2020 (The company was Pulse Entertainments and events Ltd.) -please check your contract and you will see this. Further details can be provided should you wish.

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