Punktid Reviews 

11,499
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 184 reviews, reviewers had a great experience with this company. Customers frequently mention that purchases are very easy to make, describing the smooth and straightforward buying process for digital items. Consumers consistently appreciate the reliable service and fair prices, noting that activation codes usually arrive within just a few minutes of completing the transaction. Some reviewers were not happy with occasional delivery delays, mentioning that receiving codes can sometimes take much longer than expected. A few consumers also noted issues with customer support response times or encountered frustrating problems where codes took several hours or even a full day to arrive.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, showing mixed feelings due to high disagreement among... See more

Response time

Users describe ambiguous interactions with response time, reflecting a wide range of experiences from severe... See more

Delivery service

Consumers find delivery service to be ambiguous, experiencing a mix of fast arrivals and significant delays.... See more

Order

Customers had ambiguous experiences with order processes, reflecting a wide range of satisfaction levels.... See more

Service

People report positive experiences with service, highlighting fast, polite, and reliable assistance.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

There was a issue when i tried to buy Office 2016, had to wait a week for the code, allmost tought i got scammed. But thankfully the stuff took hold and i got my code, so all good, otherwise haven't... See more

Rated 4 out of 5 stars

Site worked well, as well as the order tracking. I received my Xbox gift card code in 20 minutes. Ideally, I would of course prefer receiving a digital product immediately after the payment.

Rated 4 out of 5 stars

First of all it was my first time to see only an AI answer option with no gmail to write. I tried for a long time for the AI to send me a new code for my purchase but it turned out that I wrote it the... See more

Rated 4 out of 5 stars

The product was cheap and the code got delivered. Within 2 hours but I had no rush so no worries there. If only the customer service was more active I could've bought this a week ago. But thankfully e... See more


Company details

  1. Gaming services
  2. Video Game Shop

Information provided by various external sources

We began our business in 2009 by offering PSN and Xbox cards but by today our selection has grown multiple times, now ranging from the latest games to software licenses. We have now grown into Estonia’s biggest online store selling game codes, gift cards and software licenses.


Contact info

4.1

Great

TrustScore 4 out of 5

11k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 12% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.1

All reviews

(11,499)

251 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

My First and Last experience with Punktid

This is my first time using this website to purchase a key. It's been almost 24 hours since I placed my order and I still haven't received my product key or any updates. The only positive thing is that the customer service was really great and I got my refund without any issues.

3 June 2025
Unprompted review
Punktid logo

Reply from Punktid

Hello,

Thank you for your feedback!

We're terribly sorry for the situation with your order. We had placed a manual order with our seller after there were issues with the automatic one, but unfortunately that order got rejected due to insufficient stock. It seems that there was a delay in reflecting their stock levels both on their system and ours. We're already working on improving this to avoid similar situations in the future.

Even though we're saddened that you had an unpleasant experience with our shop, we're glad to hear our support team was able to help you out. Your kind words have been forwarded to them!

Rated 5 out of 5 stars

Everything is fine except that I havent…

Everything is fine except that I havent seen "PSN plus for 12 month" gift card offer for loong time

31 May 2025
Unprompted review
Punktid logo

Reply from Punktid

Thank you for your feedback!

Sony has changed how PSN Plus subscriptions work and limited their availability. In June 2022, they revamped PSN Plus into 3 tiers: Essential, Extra and Premium.
Since the old ones haven't been distributed in a long time, we sold out on our stuck a while ago and due to the change, don't have the chance to re-stock. Some shops might still have the old PSN Plus codes, but if someone buys a 12-month PSN Plus card or subscription today and applies it under the new system, it becomes 12 months of PS Plus Essential.
We'll be on the lookout for the new Essential, Extra and Premium cards, but for now we recommend topping up your account with gift cards to save money! :)

Rated 5 out of 5 stars

Its alright

Usually its better to order on business days, codes come pretty fast, on weekends you probably will have to wait 1 or 2 days. This time around I got code fast.

26 May 2025
Unprompted review
Rated 5 out of 5 stars

Good experience for years!

Any purchase made for many years - always good experience. Homepage might be needing some updates, to support better pricing in different views, but it won't stop the action. Good luck for the team behind it!

15 May 2025
Unprompted review
Rated 1 out of 5 stars

Stay away, terrible service

EN: I made a purchase on Punktid for a Discord Nitro code, and my order has been stuck on “pending” status. Their customer support does not reply to messages they only send one message with their "AI" and that's it, so I have no way to resolve the issue or get my money back.
Stay away from this site — they take your money and leave you waiting endlessly without any communication.

IT: Ho effettuato un acquisto su Punktid per un codice Discord Nitro e il mio ordine è rimasto bloccato sullo stato "in sospeso". Il loro servizio clienti non risponde ai messaggi, inviano solo un messaggio con la loro "IA" e basta, quindi non ho modo di risolvere il problema o di riavere indietro i miei soldi. State alla larga da questo sito: vi prendono i soldi e vi lasciano in un'attesa infinita senza alcuna comunicazione.

12 May 2025
Unprompted review
Punktid logo

Reply from Punktid

Hello!

We're terribly sorry for the situation you were in. We have since communicated with you regarding your refund and ensured that all issues got resolved. Please feel free to reach out to us again if there are any further questions.

Rated 1 out of 5 stars

1Star

Bad experience ordering on the weekend. It's been over 24 hours since I bought the code and I still haven't received it. They say the supplier is busy. It's worth considering other stores before buying...

10 May 2025
Unprompted review
Punktid logo

Reply from Punktid

Hello!

We're really sorry to hear about your recent experience. We completely understand how frustrating it must be to wait for your code, especially over the weekend.

Please know that we've already contacted our suppliers to address the delay and are actively working to ensure this kind of issue doesn’t happen again.

Thank you for your patience and for bringing this to our attention!

Rated 5 out of 5 stars

Fast and secure!

Always deliver everything fast, everything is safe, just overall great site for purchasing games, gift cards, online subscriptions, anything!

9 May 2025
Unprompted review
Rated 1 out of 5 stars

Bad Stuff Never Ever Gonna Recommend…

Bad Stuff Never Ever Gonna Recommend This Site Pain In at Back Site!
Scamming Site

6 May 2025
Unprompted review
Punktid logo

Reply from Punktid

Hello,

Thank you for your feedback!

We can see that your order has been completed and you have received all the products you ordered, however you haven't opened any of the codes. If you're facing issues opening your codes, please contact our support and we'll be happy to assist!

Rated 1 out of 5 stars

Avoid this site — payment taken, no product delivered

I made a purchase on Punktid for a game key, and my order has been stuck on “pending” status for over a two days. Their customer support does not reply to messages, so I have no way to resolve the issue or get my money back.
This is easily the worst experience I've had buying a game key online. Stay away from this site — they take your money and leave you waiting endlessly without any communication.

4 May 2025
Unprompted review
Punktid logo

Reply from Punktid

Hello,

Thank you for your feedback!

We can see that your order was cancelled and refunded on 06.06. Unfortunately we were unable to fulfill your order as our seller had sold out on the game you purchased. Our sincere apologies for this situation!

Upon investigation we can see that you received an immediate response from customer support. If there was an issue with our support that we could not find, please contact us at info@punktid.com and we will investigate where the issue might have come from.

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