Good gym with friendly staff. My only complaint is when there’s a class on the instructors microphone is so loud I can hear them through my noise cancelling headphones and in a separate part of the gy... See more
Company replied
Location
Switch locationKittybrewster Retail Park, AB24 3LJ Aberdeen, GB
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Compared with other sites I felt this was a bit shabby. the layout was a bit odd with no real organisation. Most of the machines had no available weights and the limited cleaning stations had no pap... See more
I was happy with the way the instructor took me through the various equipment in the gym and how they will help me. Also his very friendly nature and he did not make me feel stupid for asking certain... See more
Company replied
Got send a discount renewal code which would not work. Enquired and was sent it twice more and the chatbot thought it was making a picnic or something. Eventually had to abandon my account and make a... See more
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Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - Aberdeen Kittybrewster
Written by the company
Membership Help
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
Kittybrewster Retail Park, AB24 3LJ, Aberdeen, United Kingdom
4.2
Great
192 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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I bought a day pass for Milton Keynes didn't let me in…
I bought a day pass for Milton Keynes pure gym yesterday the code given wasn't working I tried to contact for assistance no one was there also no phone number to call for help, I ended up wasting my money and walked away
13 June 2025
Reply from PureGym UK - Aberdeen Kittybrewster
Hi Giuseppe - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback and we are sorry to see this is 1 star and hear of this issue. So that we can look into this and advise further, please reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on X and Facebook, or @puregymofficial on Instagram. They’re always ready to assist and ensure things run smoothly for you. Thanks, PureGym
Hell it's a sweaty prison locked in…
Hell it's a sweaty prison locked in locked out stinky no antiseptic wipe dispensers more corp greed never returning telling others rip off no value waiting for common machines manager sits on her ass pointing to answer any questions no tour etc etc vending machines for upselling keeping the gym clean I don't work here I'm not the janitor sad garbage dystopia gym
5 June 2025
Reply from PureGym UK - Aberdeen Kittybrewster
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
Thanks, PureGym
Easy to follow
4 June 2025
Reply from PureGym UK - Aberdeen Kittybrewster
Hi David. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you found the signing up process easy and we hope you enjoy using the gym overall!
Thanks, PureGym
Good I loving it
2 June 2025
Reply from PureGym UK - Aberdeen Kittybrewster
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Reply from PureGym UK - Aberdeen Kittybrewster
Hi. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall!
Our Member Services team are extremely busy at this moment and replies may take a little longer than usual. They will however get round to all members as soon as they possibly can and we can only apologise for the wait.
Thanks, PureGym
Good weights
Good weights, but dirty at certain places. I had difficulty at my first visit, getting a membership here because I am not from Europe. There should be the option for foreigners to pay for memberships at the front desk when you go to the gym
28 May 2025
Reply from PureGym UK - Aberdeen Kittybrewster
Hi Canadagirl. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Reply from PureGym UK - Aberdeen Kittybrewster
Hi Liga - Thank you so much for sharing your feedback, we are delighted to see this is 5 stars. We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Enjoy your workout sessions! Thanks, PureGym
Great range of equipment
Great range of equipment. Clean & tidy. Staff - very helpful. Will go again when I'm next in Aberdeen 😊
20 May 2025
Reply from PureGym UK - Aberdeen Kittybrewster
Hi Ginette - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
I visited the gym twice time and I…
I visited the gym twice time and I really like it tbh quite busy gym At 4 to 6 but I highly recommend
11 May 2025
Reply from PureGym UK - Aberdeen Kittybrewster
Hi there - Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. Thanks, PureGym
It says that the have a problem with…
It says that the have a problem with signing me up after charging me
29 April 2025
Reply from PureGym UK - Aberdeen Kittybrewster
Hi Abdelwahid - thank you for your feedback. We’re sorry to hear that you found the joining process difficult. We’re always working to make things as simple and smooth as possible. If you have any concern with your membership, we would ask that you contact our Member Services team directly so that they can look into this for you. Thanks, PureGym
Simple process
28 April 2025
Reply from PureGym UK - Aberdeen Kittybrewster
Hi there - Thank you for taking the time to share your thoughts! We really value member feedback and always take it on board. It’s great to hear that you had a smooth and easy experience joining us. Have a great time with your workouts! Thanks, PureGym.
Reply from PureGym UK - Aberdeen Kittybrewster
Hi there - Thank you so much for sharing your feedback, we always value and take into consideration what our members have to say.
We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Enjoy your workout sessions! Thanks, PureGym.
This gym has been getting worse and…
This gym has been getting worse and worse over the past couple of years. Always messy, and the staff don't enforce rules about making the weights organised after use. They seem to be interested only in socializing and are not friendly to members they don't know. No sign of improvement.
13 April 2025
Unprompted review
Reply from PureGym UK - Aberdeen Kittybrewster
Hi Bob, thank you for taking the time to leave this review.
We ask that members return their weights after use, to ensure that the gym remains and safe and tidy environment for our members. However we know that at busier times, weights are not always returned and our team complete regular re-sets of the gym.
We understand that this is sometimes frustrating for our members, and it is included within our Gym Rules that members should return weights after use. Anybody witnessed leaving equipment out of place will be spoken to by our Gym Team.
If you have any specific concerns relating to this matter, please speak with a member of the gym team where they will be able to assist further.
Thanks, PureGym
Was dirty uneven weights and a bad gym…
Was dirty uneven weights and a bad gym in general.
30 March 2025
Reply from PureGym UK - Aberdeen Kittybrewster
Hi, thank you for taking the time to leave this review.
We're sorry to hear that you have concerns surrounding the cleanliness of your gym. We work hard to ensure that our gyms are a safe and comfortable environment for all of our members, and always take member feedback on board.
Please may we ask that you contact us directly to discuss this feedback further? This can either be done with your Gym Manager in the gym, or by contacting our Member Services team on member.services@puregym.com.
Thanks, PureGym
Very easy to buy a day pass
Very easy to buy a day pass. I used to be a member 63746663 at the Brotherhood gym, but have since joined a gym closer to home. However, I had hoped to join Stamford (a friend lives there), but with there now being a joining fee, and the monthly fee going up in three months’ time, that’s now not possible.
28 March 2025
Reply from PureGym UK - Aberdeen Kittybrewster
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Reply from PureGym UK - Aberdeen Kittybrewster
Hi Brian! Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Good facilities/terrible staff
Why is it 50°C every waking moment regardless of weather conditions?
Staff / PT arrogant and very self righteous. Total disregard to patrons when running classes and blasting their music at top volume despite complaints.
12 March 2025
Unprompted review
Reply from PureGym UK - Aberdeen Kittybrewster
Hi Calum. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time of your visit alongside names etc.) so this can be properly investigated. Thanks, PureGym
Many of the cardio machines have been…
Many of the cardio machines have been removed in favour of more weight lifting types of machines, as an avid cardio enthusiast this decision has been detrimental to my gym experience and consequently I’m considering leaving.
21 March 2025
Unprompted review
Reply from PureGym UK - Aberdeen Kittybrewster
Hi Dominic. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We do apologise for any inconvenience caused.
We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
I'll be joining the gym tomorrow
I'll be joining the gym tomorrow. I can't wait to start, and I really loved the app how easy to use especially accessing for the gym.Also the Stuffs are nice and helpful when I met one of them thanks.
6 March 2025
Reply from PureGym UK - Aberdeen Kittybrewster
Hi there! Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We love being able to help and chat to our members when given the opportunity to do so; it is great to hear about your initial experience.
We look forward to welcoming you soon! Thanks, PureGym
Reply from PureGym UK - Aberdeen Kittybrewster
Hi there - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.
It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.
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