It's good place to get training but this place been better if gym can organize panch bag and boxing stuff like another gyms like.It was been helpful
Company replied
Location
Switch locationUnit 6 (C2) Westwood Retail Park, CT10 2RQ Broadstairs, GB
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See what reviewers are saying
Cons: No staff. The situation with teenagers is getting out of control. There is chaos in male wardrobe area, walls are being broken, there is blood on the floor after fights, cabinets are being b... See more
Company replied
Nice clean environment with good equipment. Classes are brilliant so far with friendly and knowledgeable instructors. The showers are hugely disappointing and no members I know will use them. There i... See more
Company replied
PURE GYM BROADSTAIRS, What can I say, well it's a fantastically modern and well equipped gym, with excellent staff, classes and facilities, it's open 24 hours , 365 day's a year . There's an App whi... See more
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Company details
- #13 of 16 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - Broadstairs
Written by the company
Membership Help
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
Unit 6 (C2) Westwood Retail Park, CT10 2RQ, Broadstairs, United Kingdom
4.2
Great
129 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
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It's good place to get training but…
It's good place to get training but this place been better if gym can organize panch bag and boxing stuff like another gyms like.It was been helpful
14 September 2025
Reply from PureGym UK - Broadstairs
Hi Igor. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are really happy to hear you enjoy using the gym, overall!
We are always looking to improve our facilities; we appreciate the point raised and we’ll look into this!
Thanks, PureGym
New member.elaine penney
New member. I have only recently joined puregym a couple of months ago, and have found the staff very helpful and friendly. The mind classes I have recently attended with your gym colleague Liam I found have been great and easy to follow Liam teaches it well . I feel comfortable and relaxed in the class and enjoy the workout applied by Liam.i have also enjoyed the lift classes I have attended with Elise to, who also presents a good class atmosphere
and drive within the class.
26 March 2026
Unprompted review
Reply from PureGym UK - Broadstairs
Hi Simon. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall and we look forward to seeing you back soon! Thanks, PureGym
Just a fantastic gym
Just a fantastic gym, staff are amazing, always helpful and friendly, the gym is perfect for.my needs two of my friends have joined from my recommendation.
10 December 2025
Unprompted review
Reply from PureGym UK - Broadstairs
Hi Claire- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout and we love being able to help and chat to members when given the opportunity to do so. We are really happy to hear you enjoy using the gym overall and would recommend us to others! Thanks, PureGym
Great 1st experience
Really nice environment, i have social anxiety and I was super nervous for my 1st ever time in the gym but Sophie at the Broadstairs site was really really helpful and reccomended some machines/workouts for beginners and even showed me how to use some machines for my 1st workout. Can't wait to be back tomorrow for a class. Thanks!
20 October 2025
Unprompted review
Reply from PureGym UK - Broadstairs
Hi Jasmine - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We know just how anxious we can all be at the thought of joining a gym, so we do our best to provide that safe space for our members. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Great equipment nice size not to…
Great equipment nice size not to cluttered and parking is easy
12 October 2025
Unprompted review
Reply from PureGym UK - Broadstairs
Hi Steve - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars! We do our very best to provide a wide range of equipment so that members have a variety of ways to workout. It’s great to see your positive comments and we are looking forward to seeing you again soon at the gym! Thanks, PureGym
Gym is clean well maintained good…
Gym is clean well maintained good selection of equipment
Staff are friendly and always willing to help
2 May 2025
Reply from PureGym UK - Broadstairs
Hi there - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout. It’s great to see your positive comments! Thanks, PureGym
Clear and easy to navigate
Website and options were very clear. Easy to navigate and make initial payment.
Had called in the gym and found staff helpful and facilities excellent, hence decision to join today.
18 September 2025
Reply from PureGym UK - Broadstairs
Hi Rod - Thanks for taking the time to leave this review, we are delighted to see this is 4 stars! It's great to hear you found the sign up process easy and straightforward, that's exactly what we aim for. We have lots of information for our members readily accessible for when and if they need it, this can all be accessed through our help centre: https://www.puregym.com/help-centre/ and there is useful information also available within the PureGym app. We hope you enjoy your new membership! Thanks, PureGym
The cycle class and instructor Neil…
The cycle class and instructor Neil Brodrick is excellent 👌.
15 September 2025
Unprompted review
Reply from PureGym UK - Broadstairs
Hi Michelle - Thanks for taking the time to leave this review, we are really pleased to see it is 5 stars! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It's great to hear your positive feedback for a member of the gym team and these classes! Thanks, PureGym
Pure gyms Facebook messenger service…
Pure gyms Facebook messenger service was brilliant get back to me within 24 hrs like they said they would akd it was resolved within 20 mins not like the staff at Westwood cross Broadstairs wasn’t really interested in helping me but took my details anyway and your email service is dreadful took over 32 hrs to get a response and then never looked at the issue aka thought it was all dealt with
7 August 2025
Unprompted review
Reply from PureGym UK - Broadstairs
Hi there - it's great to hear you had a great experience contacting us via Facebook Messenger, and thank you for the 5* review!
Thanks, PureGym
It was okay joining online but would be…
It was okay joining online but would be easier for a lot of people if they could just join in person at the gym.
Not everyone is able to do things online and can be complicated
20 May 2025
Reply from PureGym UK - Broadstairs
Hi there - Thank you for taking the time to leave this review, we are delighted to see this is 5 stars. We’re always working to make things as simple and smooth as possible, so we appreciate your comments and will take them into consideration for future improvements. Thanks, PureGym
Couldn’t get in
I have signed up and got my pin but when i went to the gym the pin didn’t work and I couldn’t get in. There wasn’t any staff when I pressed the help button so I ended up having to pay for a day pass on-top of already getting a membership in order to be able to get in and not have a wasted trip.
26 April 2025
Reply from PureGym UK - Broadstairs
Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused!
If you could get in touch with us directly with the Gym Manager/Member Services to provide more information (which gym, what date/time etc.) we can look into assisting you with this. Thanks, PureGym.
Great all round
Good equipment, friendly helpful staff, good classes lead by excellent instructors, great value
23 April 2025
Unprompted review
Reply from PureGym UK - Broadstairs
Hi Caroline - Thank you so much for your feedback! We're glad to hear you enjoyed the friendly staff and the classes we run. We believe it's essential to create a welcoming and positive environment where our members can feel comfortable and energized.
Our staff works hard to ensure that every experience is enjoyable, and it's wonderful to know that this effort made an impact on your visit. We truly appreciate your support and look forward to seeing you again! Thanks, PureGym.
Reply from PureGym UK - Broadstairs
Hi Jason! Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We do our very best to provide a wide range of equipment so that members have a variety of ways to workout. We are really happy to hear you enjoy using the gym overall! Thanks, PureGym
Unbelievable value for money superb…
Unbelievable value for money superb equipment and the people I met were very helpful and friendly
3 March 2025
Reply from PureGym UK - Broadstairs
Hi Stephen! Thanks for taking the time to leave this 5 star review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym. Enjoy your time with us! Thanks, PureGym
Reply from PureGym UK - Broadstairs
Hi Barry - Thank you for taking the time to leave this review, we always appreciate and take on member feedback.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym.
Amazing Value for Money
Amazing value for money, a lot of freedom around membership, facility viewed and very well equipped, completing joining membership was quick, easy, and simple to follow.
2 February 2025
Reply from PureGym UK - Broadstairs
Hi Julie! Thank you for taking the time to leave this 5 star review. It is great to hear the joining process was quick and straightforward.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym.
Hope you enjoy your membership with us! Thanks, PureGym
Reply from PureGym UK - Broadstairs
Hi Charles – Thank you for leaving this review! Our team genuinely enjoys assisting and connecting with our members whenever we can, so it's wonderful to hear that you've had such a positive experience with us. We're thrilled to know that you're happy with both the gym and the support from our team. Thanks again, PureGym.
Needs attention in the amenities
The gym itself is nice atmosphere and well maintained. The changing rooms and wc are terrible, dirty and full of rubbish, not to mention a urinal that has been broken for 2 weeks. Simple fix less than a days work.
8 January 2025
Reply from PureGym UK - Broadstairs
Hi Rikki - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with. Thanks, PureGym.
It is great value for money
It is great value for money. Great atmosphere. Great equipment and friendly staff.
20 January 2025
Unprompted review
Reply from PureGym UK - Broadstairs
Hi Kathy - Thank you so much for your feedback! We're glad to hear you enjoyed the friendly staff and great atmosphere. We believe it's essential to create a welcoming and positive environment where our members can feel comfortable and energized.
Our staff works hard to ensure that every experience is enjoyable, and it's wonderful to know that this effort made an impact on your visit. We truly appreciate your support and look forward to seeing you again! Thanks, PureGym.
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