Been going since December now , friendly team always say hello when you go in , I absolutely love Caitlin’s classes always a full house , makes my weigh loss journey easier knowing everyone is helpf... See more
Company replied
Location
Switch locationElgin Retail Park, IV30 6RP Elgin, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I’m a uni student so came back home for Christmas and tried out the new gym. The Elgin puregym is so much friendlier than my main one, the staff all seem super excited about their work, always smiling... See more
Company replied
Joined my local puregym when the zero joining fee was on except my local gym was exempt from it and i was charged £15 joining fee. Was ready to train over the festive period but i can't do that as my... See more
PureGym is great if you want: A budget-friendly gym with lots of locations The freedom to train on your own schedule A no-frills place to focus on lifting, cardio, or classes
Company replied
Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - Elgin
Written by the company
Membership Help
TrainSafe FAQs
Find a Gym
Download Free App
Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
Elgin Retail Park, IV30 6RP, Elgin, United Kingdom
4.2
Great
32 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great and very friendly staff just a…
Great and very friendly staff just a brilliant place to work out 🏋️
20 March 2026
Unprompted review
PureGym is Fine.
PureGym is great if you want:
A budget-friendly gym with lots of locations
The freedom to train on your own schedule
A no-frills place to focus on lifting, cardio, or classes
17 June 2025
Reply from PureGym UK - Elgin
Hi Luke- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We know that everyone likes to workout at different times whether that be due to work commitments or due to personal preference; being open 24/7 means we can provide for everyone, anytime, anywhere! We are really happy to hear you enjoy using the gym overall and look forward to seeing you back soon! Thanks, PureGym
I am loving the Pure Gym Ealing ladies…
I am loving the Pure Gym Ealing ladies only area. I am recovering from a major ankle surgery and gradually returning to rehab exercises at gym. Hence I needed a space where I feel safe and not overwhelmed. Pure gym was the answer!
24 October 2025
Reply from PureGym UK - Elgin
Hi Neha - Thanks for taking the time to leave this review, we are delighted to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy the aspect of having a dedicated women's workout space, we are proud to be able to offer this in some of our gyms. We are pleased to be part of your fitness journey and wish you all the best for your recovery! Thanks, PureGym
OUTSTANDING GYM
As always, outstanding staff and positive, friendly atmosphere.
20 October 2025
Unprompted review
Reply from PureGym UK - Elgin
Hi Anthony - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to see your positive comments and we look forward to seeing you again soon at the gym! Thanks, PureGym
Great first time getting in as a guest…
Great first time getting in on a guest pass.
It’s quite big and intimidating at first but I relaxed after a wee while and got into my workout.
14 October 2025
Reply from PureGym UK - Elgin
Hi Caroline - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We know just how anxious we can all be at the thought of attending alone, so we do our best to provide that safe space for our members. We are really happy to hear you enjoy using the gym! Thanks, PureGym
First visit to the gym and met with…
First visit to the gym and met with Megan for the 'Get started' class. Megan was fantastic and gave a great introduction to the gym. As the class I had booked to go to next wasn't full (was only me) took me round some of the equipment, showing me and helping me get started. I left with a programme of what to do and how to progress. Thank you Megan!
14 September 2025
Reply from PureGym UK - Elgin
Hi there - Thanks for taking the time to leave this review, we are really pleased to see it is 5 stars! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It's great to hear your positive feedback for the gym team and these classes! Thanks, PureGym
Recording in the gym
Recording in the gym , I do not wish to be recorded by other individuals during my training sessions
28 July 2025
Reply from PureGym UK - Elgin
Hi there, thanks for taking the time to leave this review, we're sorry to see it's 1 stars.
We would really appreciate if you could get in touch directly to provide more information on this experience as recording is against gym rules without express permission.
You can either have a chat to your Gym Manager, or contact our Member Services team on member.services@puregym.com. We look forward to hearing from you.
Thanks, PureGym
Reply from PureGym UK - Elgin
Hi Sergius. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Excellent induction by Rachael had a…
Excellent induction by Rachael had a work out a long time but managed ok
10 June 2025
Unprompted review
Reply from PureGym UK - Elgin
Hi Bruce. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Well I tried and tried to get my NHS…
Well I tried and tried to get my NHS discount with no success.
Iv ended up paying another joining fee after being offered free joining fee. I have still joined but disappointed in difficulty of getting it done.
2 April 2025
Reply from PureGym UK - Elgin
Hi Mike, thanks for leaving us this review. We appreciate and value our member feedback.
Not all gyms will be participating within the offer and we always advise checking the terms and conditions for excluded gyms - https://www.puregym.com/membership-terms-conditions/. As you are also unable to use 2 offers in conjunction with each, the BlueLight discount wont apply until the offer has ended.
We apologise for any inconvenience caused.
Thanks, PureGym
Janice was so welcoming and put me at…
Janice was so welcoming and put me at ease straight away. I was nervous about getting back to a gym at age 62, but now I'm looking forward to getting stronger and fitter knowing there will always be support available
24 March 2025
Reply from PureGym UK - Elgin
Hi Alison! Thanks for taking the time to leave this 5 star review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We know just how anxious the thought of going back to the gym can be and we wanted to our very best, to provide that safe space for our members. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Straight forward and easy to follow
Straight forward and easy to follow. Explanation of the membership easy to understand.
19 February 2025
Reply from PureGym UK - Elgin
Hi Herbert - Thank you so much for sharing your feedback, we always value and take into consideration what our members have to say.
We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Enjoy your workout sessions! Thanks, PureGym.
Exactly gym
2 February 2025
Reply from PureGym UK - Elgin
Hi there! Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
Enjoy your next workout! Thanks, PureGym
incredible gym
this was my first time at a puregym and it was an amazing experience. staff are very kind, friendly and helpful. the whole place is very neat and tidy, and there are plenty of workout options because of the variety of equipment.
26 November 2024
Reply from PureGym UK - Elgin
Hi Jordan - Thank you so much for your feedback! We're glad to hear you enjoyed the friendly staff and range of equipment. We believe it's essential to create a welcoming and positive environment where our members can feel comfortable and energized.
Our staff works hard to ensure that every experience is enjoyable, and it's wonderful to know that this effort made an impact on your visit. We truly appreciate your support and look forward to seeing you again! Thanks, PureGym.
Very easy and straightforward
Very easy and straightforward, was only restarting my membership but had to change gyms
21 September 2024
Reply from PureGym UK - Elgin
Hi Loki! Thank you for taking the time to leave this 5 star review. It is great to hear the re-joining process was straightforward.
Hope you enjoy your membership with us! Thanks, PureGym
Easy to join
Easy to join, best gym brand around and looking forward to getting back into it.
29 April 2024
Reply from PureGym UK - Elgin
Hi Paul - Thank you for the 5* review and welcome to PureGym!
We hope you enjoy your future visits to the gym!🙌
Thanks, PureGym
I can't get the app to login or pin
28 April 2024
Reply from PureGym UK - Elgin
Hi Daniel! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
Any issues recovering your PureGym Pin please reach out to Member Services on email or socials for further assistance. Thanks, PureGym
No fuss...
Easy to sign up to, easy access in and out with no dramas, just how I like it.
21 April 2024
Reply from PureGym UK - Elgin
Hi Simon - Thank you for the 5* review and welcome to PureGym!
We hope you enjoy your new membership and future visits with us!
Thanks, PureGym
Nice modern gym
Nice modern gym
Equipment very smooth and good quality
Good atmosphere
Not overly busy
Could do with heavier dumbbells than 40kg
Not bad for the price
16 April 2024
Reply from PureGym UK - Elgin
Hi there!! Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We are always looking to improve our facilities; we appreciate the point raised and we’ll look into this!
Hope you continue to enjoy your time with us! Thanks, PureGym
Brilliant, reasonable price.
Brilliant cheap, great atmosphere, love the fact I have access 24/7 as I work weird shifts, even better when I have one of those sleepless nights you can just fire over and pump those guns, equipment is always clean and well maintained.
26 February 2024
Unprompted review
Reply from PureGym UK - Elgin
Hi Chris. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.