PureGym UK - Glasgow Giffnock Reviews 75

TrustScore 4 out of 5

4.2

Fenwick Road 167, G46 6JB Giffnock, Scotland, GB


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Rated 5 out of 5 stars

Did a strength circuit type class with Moses. Challenging but rewarding at the same time. Moses was a joy to have as a trainer. He was motivational. Soft and really encouraging. He also ensures you... See more

Company replied

Rated 4 out of 5 stars

Love this gym, staff great, plenty of equipment. Downside : 4 stars as no matter the time of day, the ladies changing room though very clean, stinks as toilet extractor fans totally inadequate. It's r... See more

Company replied

Rated 3 out of 5 stars

Joining process seamless and quick. Entry easy and quick. Biggest regret was not visiting the gym at Giffnock in Glasgow prior to joining. The smell of unwashed bodies in the main gym was terrible, an... See more

Rated 4 out of 5 stars

Gym is decent, pricing good and atmosphere good. One minor quibble, equipment doesn’t seem to be cleaned regularly enough. Members should be encouraged to keep equipment clean, this may be achievable... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Glasgow Giffnock

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Fenwick Road 167, G46 6JB, Giffnock, Scotland, United Kingdom

4.2

Great

TrustScore 4 out of 5

75 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Ex member coming home.

As a rejoining ex member I found it a very easy to folllow joining process.

3 September 2024
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Reply from PureGym UK - Glasgow Giffnock

Hi George. Thank you for taking the time to leave this 5 star review. It is great to hear the re-joining process was straightforward.

Hope you enjoy your time with us! Thanks, PureGym

Rated 5 out of 5 stars
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Reply from PureGym UK - Glasgow Giffnock

Hi Michael - Thank you for the 5* review and welcome to PureGym!

We hope you enjoy your new membership with us!

Thanks, PureGym

Rated 1 out of 5 stars

We applied student discount code it did…

We applied student discount code it did not come through the site was slow and repeatedly froze and I have not received my PIN number despite payment having being taken

30 July 2024
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Reply from PureGym UK - Glasgow Giffnock

Hi Matthew. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We do apologise for any inconvenience caused.

Any issues recovering your PureGym Pin please reach out to Member Services on email or socials for further assistance. Thanks, PureGym

Rated 5 out of 5 stars

Manager very welcoming and showed me…

Manager very welcoming and showed me around facilities. I had already signed up as a guest but the account would not let me upgrade to monthly membership. I therefore had to open account with ease online with a different email address and problem resolved. Overall happy customer.

29 July 2024
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Reply from PureGym UK - Glasgow Giffnock

Hi S - It's great to hear you enjoyed PureGym on your guest membership and you joined fully!

Thank you for the 5* review, and we look forward to seeing you back in the gym soon!😊

Thanks, PureGym

Rated 5 out of 5 stars

Day visit

Gym was busy but managed to find an area to work in.

10 July 2024
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Reply from PureGym UK - Glasgow Giffnock

Hi Joan - It's great to hear you visited, and thank you for the 5* review!

With over 1.5 million members nationwide, we can get busy at times but offer off-peak memberships and a live tracker in the app to help with this!

Thanks, PureGym

Rated 5 out of 5 stars

Good

Easy and quick.

9 July 2024
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Reply from PureGym UK - Glasgow Giffnock

Hey there - That's awesome to hear and thanks for the 5* feedback!

Thanks, PureGym

Rated 4 out of 5 stars

Love this gym

Love this gym, staff great, plenty of equipment. Downside : 4 stars as no matter the time of day, the ladies changing room though very clean, stinks as toilet extractor fans totally inadequate. It's really offensive on entering/using the changing rooms and I've taken to spraying my own air freshener before changing. Very off putting.

11 June 2024
Unprompted review
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Reply from PureGym UK - Glasgow Giffnock

Hi Isabel. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with. Thanks, PureGym

Rated 3 out of 5 stars

My hands smell of other people's sweat

Great gym, great equipment, the only problem is lack of cleaning supplies/lack of general cleanliness. Everytime I leave the gym, my hands smell like butter from numerous other people's sweat and it's disgusting. If the gym had sanitisation stations or cleaning wipes that would make it a far more appealing gym.

4 June 2024
Unprompted review
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Reply from PureGym UK - Glasgow Giffnock

Hi Tom. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.

We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.

We fully understand the importance of supplies being available to members and staff and this will be dealt with. Thanks, PureGym

Rated 5 out of 5 stars

Service with a smile.

Prompt relies to questions by the team made joining easy
Think it’s great that pure gym is supporting people with Parkinson's.
First visit to the gym in Giffnock today and was lucky enough to bump into Claire who gave me a guided tour.
Made to feel very welcome.

12 April 2024
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Reply from PureGym UK - Glasgow Giffnock

Hi Ian, it's amazing to hear you had a great experience contacting us, and thank you for the 5* review!

We hope you enjoy your new membership with us!

Thanks, PureGym

Rated 5 out of 5 stars

Great gym

Great gym, nice atmosphere and very friendly staff as well, Hamzah especially, he was friendly

5 April 2024
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Reply from PureGym UK - Glasgow Giffnock

Hi there - It's great to hear you're enjoying PureGym and we're glad Hamzah could help - Thank you for the 5* review!

Thanks, PureGym

Rated 5 out of 5 stars

I visited PureGym for the first time

I visited PureGym for an induction today. It was a great experience. Sarah was very helpful and friendly. She listened to what I was looking for and her knowledge was excellent. She was very enthusiastic. Hoping to organise a few pt sessions with her once I have settled in.

11 April 2024
Unprompted review
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Reply from PureGym UK - Glasgow Giffnock

Hi Yvonne, thank you for taking the time to leave this 5* review!

It's important to us to provide our members with a great space to work out, in a friendly environment and we're so pleased to hear you are enjoying PureGym and that Sarah could help!🙌

Thanks, PureGym

Rated 5 out of 5 stars

Clare showed me around Giffnock branch…

Clare showed me around Giffnock branch when I showed up with no clue! I'm now signed up, booked for induction and a yoga class, and I have my access code. Couldn't be happier ☺️

4 April 2024
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Reply from PureGym UK - Glasgow Giffnock

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

Joined Pure Gym at the weekend

Joined Pure Gym at the weekend. Was holding off to find out if there were going to do an Easter Deal for no joining fee. I then joined and then there was a deal. They have very kindly credited me the fee back. My only complaint would be the hairdryers. Would be better if there were proper hairdryers and not ones that you have to keep your finger on all the time. Showers were good. Clean and tidy

30 March 2024
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Reply from PureGym UK - Glasgow Giffnock

Hi Claire. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

That’s me been going for a few weeks…

That’s me been going for a few weeks now and the gym is great staff are always friendly and helpful. It helps having Monique as a personal trainer she keeps me motivated which keeps me going.

18 March 2024
Unprompted review
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Reply from PureGym UK - Glasgow Giffnock

Hi there - It's great to hear you're enjoying PureGym and we're glad Monique is keeping you motivated!

Thank you for the 5* review!

Richard, PureGym

Rated 5 out of 5 stars

New member

Staff very informative friendly and helpful.Equipment clean and plentiful.
Staff member Iain was very helpful giving me a tour of the gym and aided me in completing my application.

16 February 2024
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Reply from PureGym UK - Glasgow Giffnock

Hi there, thank you for taking the time to leave this review, we are delighted to see this is 5*s.
It's important to us to provide our members with a great space to work out, in a friendly environment and we're so pleased to hear you are enjoying PureGym! Thanks, PureGym

Rated 3 out of 5 stars

Joining perfect, smell is shocking.

Joining process seamless and quick. Entry easy and quick. Biggest regret was not visiting the gym at Giffnock in Glasgow prior to joining. The smell of unwashed bodies in the main gym was terrible, and 10 times worse in the male changing area. Time to invest in extractors or free deodorant.

16 February 2024
Rated 4 out of 5 stars

Giffnock Visit Experience

I visited Giffnock Pure Gym to view the facilities. A very nice young man took me on a tour and answered all my questions

30 January 2024
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Reply from PureGym UK - Glasgow Giffnock

Hi Kathleen. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Excellent gym

Excellent gym. A very good variety of equipment which is well placed . The lighting is soft. The environment is very clean( I would have liked cleaning products),the staff are very helpful. Even at peak times there is no problem parking. The large windows and layout seem to enhance the atmosphere and the workout.

26 January 2024
Unprompted review
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Reply from PureGym UK - Glasgow Giffnock

Hi Paul. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

5 Star Gym

Easy access , great equipment, very clean , very impressed

17 January 2024
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Reply from PureGym UK - Glasgow Giffnock

Hi Brandon, thank you for taking the time to leave this review, we are delighted to see this is 5*s.

It's important to us to provide our members with a great space to work out, in a clean and friendly environment and we're so pleased to hear you are enjoying PureGym!

Rated 5 out of 5 stars

Best PureGym I've been to

Love PureGym in Giffnock! Bright, clean, and well laid out. Nice community feeling club with member benefits which give you a discount on local and national companies as part of your membership. 10/10!

17 January 2024
Unprompted review
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Reply from PureGym UK - Glasgow Giffnock

Hi Kevin, thank you for taking the time to leave this review, we are delighted to see this is 5*s.

It's important to us to provide our members with a great space to work out, in a clean and friendly environment and we're so pleased to hear you are enjoying PureGym!

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