Just had a PT introduction session with Anthony at neath. I have been doing classes since the gym opened but with some encouragement from Anthony he advised me to start doing weights. I explained I wa... See more
Company replied
Location
Switch locationVale of Neath Retail Park, SA10 7AY West Glamorgan, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
So far my experience in gym has been good. The gym has all that I need and hasn’t been too busy during my visit. It would be good to have more info on how set up and use functions of the cardio machin... See more
Company replied
Fab gym, with great atmosphere. Staff and members are lovely. Classes are on at different times of the day, however it would be nice to have more variety. Les Mills classes would be a definite bonus... See more
Company replied
Great location, Good variety of machines, however there are some I would replace or find the space to place more. 24/7 is a major difference.
Company replied
Company details
- #14 of 16 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - Neath
Written by the company
Membership Help
TrainSafe FAQs
Find a Gym
Download Free App
Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
Vale of Neath Retail Park, SA10 7AY, West Glamorgan, United Kingdom
4.6
Excellent
35 reviews
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Just had a PT introduction session with…
Just had a PT introduction session with Anthony at neath. I have been doing classes since the gym opened but with some encouragement from Anthony he advised me to start doing weights. I explained I was nervous and this was way out of my comfort zone. However after almost cancelling today I did attend and I am soooooo glad I did. He put me at ease the second I walked in (bearing in mind most of my classes are with him lol) I really enjoyed and Anthony explained everything in detail to me from using the machines to positioning my myself correctly. I highly recommend Anthony and any member of Pure Gym to help u on ur journey. Thank u Anthony ur definitely helped me today x
1 May 2026
Unprompted review
Reply from PureGym UK - Neath
Hi Nicola. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear such positive feedback regarding one of our PT's and how they have made a positive impact on your fitness journey so far. We'll make sure this feedback will not go unnoticed by the Gym Manager, and we hope you continue to enjoy using the gym overall! Thanks, PureGym
Pure Gym Neath - highly recommended
I hadn’t been to a gym for a couple of years and I always found that whenever I joined a gym, I’d quit after a month or 2 due to lack of motivation.
I joined PureGym in January, and also signed up for personal training with Callum Gilbert of liftrunthrive, who is based at the Neath branch of PureGym. Really glad I went down this route, as he has given me structure and focus to keep me coming back. I never miss a session and am always keen to go to the gym now.
I’ve seen real progress in my strength, targeting the whole body. I’m also seeing more definition in my muscles, which has given me increased confidence and trust in the process.
Callum has completely changed my attitude towards weight training has a relaxed and friendly attitude towards his clients.
The gym itself is great, with all the equipment you’ll need, friendly people and a clean and tidy environment. Really pleased I took the plunge and started the training in January.
23 April 2026
Unprompted review
Reply from PureGym UK - Neath
Hi Michael. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear such positive feedback regarding one of our PT's and how they have made a positive impact on your fitness journey so far, giving your workouts structure and creating a welcoming atmosphere. Our staff works hard to provide great service, and your feedback means a lot. We'll make sure this feedback will not go unnoticed by the Gym Manager, and we hope you continue to enjoy using the gym overall! Thanks, PureGym
Achieving goals
I am a 54 year old women who recently joined PureGym Neath in a bid to get back to a level of fitness, as I had been away from any type of physical fitness environment for over 4 years. The gym was excellent value for money, and the rolling monthly contract was also appealing. I eased myself back in with the help of Personal Trainer Callum Gilbert, who diligently went through my immediate and long term goals. He assessed my starting level and built a training programme around my level so that I could then progress on a weekly basis towards my goals. All I can say is I recommend this gym for it's friendly vibe, all staff are amazing, and great access to an array of classes, but I especially recommend Callum for his patience and expertise in getting me to a place where I have increased my strength and am now confident that I will keep strong into my aging years. Thank you Callum and thank you PureGym 😊💪
23 April 2026
Unprompted review
Reply from PureGym UK - Neath
Hi Lisa. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We believe it's never too late to start working out and we’re thrilled to have you as part of our community. It’s great to hear such positive feedback regarding one of our PT's and how they have made a positive impact on your fitness journey so far, growing your confidence within the gym- we love to hear this! We'll make sure this feedback will not go unnoticed by the Gym Manager, and we hope you continue to enjoy using the gym overall! Thanks, PureGym
Great gym and staff
Been going to callums class for a few weeks now, he's an excellent trainer, very friendly and encouraging! Always very helpful and easy to talk to and gives great advice. Definitely recommend his classes or PT sessions! The gym is great aswell, plenty of equipment and the facilities are very clean!
21 April 2026
Unprompted review
Reply from PureGym UK - Neath
Hi Shaun. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear such positive feedback regarding one of our PT's and how they have made a positive impact on your fitness journey so far. We'll make sure this feedback will not go unnoticed by the Gym Manager, and we hope you continue to enjoy using the gym overall!
Pure gym review Callum
Callum has been a great addition to the pure gym team. His classes are fantastic, he is very motivating. Within his classes he offers lots of differentiation throughout which is a lovely touch! He is also a very approachable person!
21 April 2026
Unprompted review
Reply from PureGym UK - Neath
Hi- Thanks for taking the time to leave this review, we're delighted to see this is 5 stars! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear such positive feedback regarding one of our PT's and to hear your recent classes have been motivating and varied so all members can get the most out of their workouts! We’re proud to have such a dedicated team. We'll make sure this feedback will not go unnoticed by the Gym Manager, and we hope you continue to enjoy using the gym overall! Thanks, PureGym
Great experience with callum
Great experience with callum, very helpful in all aspects of exercise & nutrition. Very happy with my end result.
3 April 2026
Unprompted review
Reply from PureGym UK - Neath
Hi- Thanks for taking the time to leave this review, we're delighted to see this is 5 stars! It’s great to hear such positive feedback regarding one of our PT's and how they have made a positive impact on your fitness journey so far. We’re so glad to hear you had an excellent experience, and we’re proud to have such a dedicated team. We'll make sure this feedback will not go unnoticed by the Gym Manager, and we hope you continue to enjoy using the gym overall! Thanks, PureGym
Great staff
Great staff, clean gym and good classes. Had a class on Tuesday with Callum which was very enjoyable.
21 April 2026
Unprompted review
Reply from PureGym UK - Neath
Hi Baz- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of classes, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer shorter (but effective) workouts. We are really happy to hear you enjoy using the gym overall, and we hope to see you back in class soon! Thanks, PureGym
I’ve had a really positive experience
I’ve had a really positive experience at PureGym Neath. The gym is always clean, well-maintained, and has a great range of equipment, whether you’re into cardio, weights, or classes. The atmosphere is welcoming and motivating, making it a great place for beginners and regular gym-goers alike.
A special shout out to fitness instructor Callum, who has been absolutely brilliant. He’s approachable, knowledgeable, and always willing to offer advice or encouragement. His support and positive attitude really make a difference and help keep motivation high. It’s great to have instructors like Callum who genuinely care about helping members achieve their goals.
Highly recommend PureGym Neath to anyone looking for a friendly and supportive gym environment!
22 April 2026
Unprompted review
Reply from PureGym UK - Neath
Hi Luca- Thanks for taking the time to leave this review, we're delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout and get the most out of their membership! It’s great to hear such positive feedback regarding one of our PT's and how they have made a positive impact on your fitness journey so far, keeping you motivated every step of the way. We'll make sure this feedback will not go unnoticed by the Gym Manager, and we look forward to seeing you back in the gym soon! Thanks, PureGym
Callum Gilbert’s classes are just the…
Callum Gilbert’s classes are just the best. Full of energy and fun. Highly recommend
20 April 2026
Unprompted review
Reply from PureGym UK - Neath
Hi Nicola. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoyed your recent class, and that you would recommend this class to others! We hope you continue to enjoy using the gym overall and we look forward to seeing you back in class soon! Thanks, PureGym
Started Pure Gym 3 months ago to start…
Started Pure Gym 3 months ago to start a Personal training programme with Callum! Callum set out a great 10 week programme and looking forward to carrying on with him and Pure Gym. Loved every minute of the gym and equipment! All the staff are helpful when needed!
22 April 2026
Unprompted review
Reply from PureGym UK - Neath
Hi Liam, thanks for taking the time to leave this review! It’s great to hear such positive feedback regarding one of our PT's and how they have made a positive impact on your fitness journey so far. We'll make sure this feedback will not go unnoticed by the Gym Manager as we’re proud to have such a dedicated team. Our staff works hard to provide great service, and your feedback means a lot. We hope you continue to enjoy using the gym overall! Thanks, PureGym
Good to keep fit
11 October 2025
Reply from PureGym UK - Neath
Hi Nathan. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We couldn't agree more on that one; we also know flexibility is important to our members and we are here to provide! Don't forget that our app has lots of features so that members can get the most out of their membership. We are really happy to hear you enjoy using the gym overall! Thanks, PureGym
Absolutely brilliant gym for beginners…
Absolutely brilliant gym for beginners even people that’s been going for years good selection of equipment and classes I’m on the plus membership so you get extra perks to choose from
12 May 2025
Reply from PureGym UK - Neath
Hi Leon. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of classes and equipment, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer shorter (but effective) workouts. Our app also has lots of features so that members can get the most out of their membership! It’s great to hear you have been loving the perks of your plus membership and we hope you continue to enjoy using the gym overall! Thanks, PureGym
Reply from PureGym UK - Neath
Hi there - Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym
Reply from PureGym UK - Neath
Hi there - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars! It's great to hear you found the sign up process easy and straightforward, that's exactly what we aim for. We hope you have been able to check out some of the other features available on the app, there is lots to explore on there! Enjoy your new membership! Thanks, PureGym
Took my money and was unable to use the…
Took my money and was unable to use the gym as I didn’t receive a pass
27 July 2025
Reply from PureGym UK - Neath
Hi Aaron - Thank you for taking the time to leave a rating, but I'm sorry to see it's 1 star. We strive to provide the best service possible, and your feedback is important to us. So that we can look into this and advise further, please reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. They’re always ready to assist and ensure things run smoothly for you. Thanks, PureGym
Lots of equipment and a very clean…
Lots of equipment and a very clean facility. Staff always available and very helpful.
29 May 2025
Unprompted review
Reply from PureGym UK - Neath
Hi Vellore - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear you enjoy using the gym! Thanks, PureGym
A great experience all friendly staff…
A great experience all friendly staff &very clean 👌
12 May 2025
Reply from PureGym UK - Neath
Hi Deb - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Anthony was very informative
Anthony was very informative, explained everything all the classes + how to book. The gym was really welcoming
6 May 2025
Reply from PureGym UK - Neath
Hi Maria - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear this feedback! Thanks, PureGym
Would recommend
Amazing, would recommend to anyone who’s looking for a gym to join, everyone there is kind, very clean and all the equipment is easy to use and very affordable
3 May 2025
Unprompted review
Reply from PureGym UK - Neath
Hi Leanne - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym. We are really happy to read these positive comments! Thanks, PureGym
Fab gym
Fab gym, with great atmosphere. Staff and members are lovely. Classes are on at different times of the day, however it would be nice to have more variety. Les Mills classes would be a definite bonus!
13 March 2025
Unprompted review
Reply from PureGym UK - Neath
Hi Nicola! Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We are really happy to hear you enjoy using the gym, overall! We are always looking to improve our facilities; we appreciate the point raised and we’ll look into this! Thanks, PureGym
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.