PureGym UK - Oswestry Reviews 18

TrustScore 4 out of 5

4.0

Penda Retail Park, SY11 2RL Oswestry, GB


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Rated 5 out of 5 stars

Vick (PT) at Oswestry Gym, was superb. Very patient, demonstated how to use machines correctly. Encouraged me through out my first session to keep going and ensured that each machine I used was to my... See more

Company replied

Rated 1 out of 5 stars

My 73-year-old mother slipped and broke her arm and shoulder on a sheet of perspex that fell off an advertising sign associated with PureGym Oswestry. 😥 We haven't had any contact whatsoever from Pur... See more

Company replied

Rated 5 out of 5 stars

As a 'senior' trying to hold back the years I was afraid that a gym might be a bit intimidating but I found the staff at Oswestry's new Puregym friendly, helpful and very encouraging. Background musi... See more

Company replied

Rated 5 out of 5 stars

Love going here, I'm a 74 lady, it's a peaceful gym where I can take my time, do my own thing to my ability and keep fairly toned up. Music is okay where some gyms deafen you! Friendly, clean, access... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Oswestry

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Penda Retail Park, SY11 2RL, Oswestry, United Kingdom

4.0

Great

TrustScore 4 out of 5

18 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Vick (PT) at Oswestry Gym

Vick (PT) at Oswestry Gym, was superb. Very patient, demonstated how to use machines correctly. Encouraged me through out my first session to keep going and ensured that each machine I used was to my ability. Gym itself was not overcrowded (off peak 12.30pm) , was clean and attended by all abilities. I felt very comfortable. Can recommend both Vick and this gym.

21 January 2026
Unprompted review
PureGym UK - Oswestry logo

Reply from PureGym UK - Oswestry

Hi Kerry. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear such positive feedback regarding one of our PT's and how they have made a positive impact on your fitness journey so far. We'll make sure this feedback will not go unnoticed by the Gym Manager, and we hope you continue to enjoy using the gym overall! Thanks, PureGym

Rated 5 out of 5 stars

Not meant

By the way, there is a guy that’s called Jan
And he’s faking his age and he’s 13 and it’s black

4 January 2026
Unprompted review
Rated 1 out of 5 stars

My 73-year-old mother slipped and broke…

My 73-year-old mother slipped and broke her arm and shoulder on a sheet of perspex that fell off an advertising sign associated with PureGym Oswestry. 😥 We haven't had any contact whatsoever from PureGym, and it's now been 48 hours since she fell. We are trying to find out how to contact your legal department. 😡 We are angry that no one has even phoned to see how she is doing! Can someone please get in contact with us first thing tomorrow! 📞 #Mother #Injury #Accident #PureGym #Oswestry #Contact #Legal #Department #Anger #Concern

7 December 2025
Unprompted review
PureGym UK - Oswestry logo

Reply from PureGym UK - Oswestry

Hi there - Thank you for taking the time to leave this review. We understand that a member of the team has been in touch, please don't hesitate to get in touch if you require anything further following this. Thanks, PureGym

Rated 5 out of 5 stars

Easy process

23 July 2025
PureGym UK - Oswestry logo

Reply from PureGym UK - Oswestry

Hi Alasdair - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars! It's great to hear you found the sign up process easy and straightforward, that's exactly what we aim for. We hope you enjoy your new membership! Thanks, PureGym

Rated 5 out of 5 stars

Loose weight

Loose weight, get fit, get stronger,
The PTs are awesome

21 June 2025
Unprompted review
PureGym UK - Oswestry logo

Reply from PureGym UK - Oswestry

Hi Stu. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Love going here

Love going here, I'm a 74 lady, it's a peaceful gym where I can take my time, do my own thing to my ability and keep fairly toned up. Music is okay where some gyms deafen you! Friendly, clean, accessible parking and out of town so quieter but also near enough to make it worth my while driving in.

4 April 2025
Unprompted review
PureGym UK - Oswestry logo

Reply from PureGym UK - Oswestry

Hi Sally! Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym

Rated 4 out of 5 stars

very good gym just needs better air…

very good gym just needs better air conditioning and more equipment

27 March 2025
Unprompted review
PureGym UK - Oswestry logo

Reply from PureGym UK - Oswestry

Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio.

If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

With regards to your point raised we would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Thanks, PureGym.

Rated 3 out of 5 stars

Not many treadmills or running…

Not many treadmills or running equipment more weights and had to wait long time to get on them

25 February 2025
PureGym UK - Oswestry logo

Reply from PureGym UK - Oswestry

Hi Alisha. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio.

If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.

Rated 5 out of 5 stars

Great gym

Great gym, staff are helpful. The gym is clean and tidy. Great value for money. My only little downside is no wipes, so I can clean after my use at the machines, it’s just a personal thing i like to leave it clean for the next user.

24 February 2025
Unprompted review
PureGym UK - Oswestry logo

Reply from PureGym UK - Oswestry

Hi Craig – Thank you for leaving this review! Our team genuinely enjoys assisting and connecting with our members whenever we can, so it's wonderful to hear that you've had such a positive experience with us. We're thrilled to know that you're happy with both the gym and the support from our team. We fully understand the importance of cleaning supplies being available to members and staff and this will be dealt with. Thanks again, PureGym.

Rated 5 out of 5 stars

Great value for money

Great value for money , a good no nonsense gym

7 February 2025
Unprompted review
PureGym UK - Oswestry logo

Reply from PureGym UK - Oswestry

Hi Terry! Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym. We are really happy to hear you enjoy using the gym! Thanks, PureGym

Rated 5 out of 5 stars

Excellent very helpful

Excellent very helpful

6 February 2025
PureGym UK - Oswestry logo

Reply from PureGym UK - Oswestry

Hi there! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so.

Hope you continue to enjoy your time with us! Thanks, PureGym

Rated 5 out of 5 stars

Good


The atmosphere of the gym is pleasant, and there is ample space for workouts. It would be beneficial to have a decline bench and an additional seated machine, as these are currently unavailable.

8 January 2025
PureGym UK - Oswestry logo

Reply from PureGym UK - Oswestry

Hi there - Thank you so much for taking the time to leave a review. We always value feedback from our members and are glad to hear you're happy with the space available in the gym. We'll look into providing additional decline benches.

We strive to create an environment where everyone can comfortably work out without feeling crowded, so it’s great to know that’s been your experience. We're thrilled that you enjoy using the gym, and we’ll continue working to provide a spacious and welcoming atmosphere. Thanks again, PureGym.

Rated 3 out of 5 stars

I'm an ex service man and when I joined…

I'm an ex service man and when I joined it would not accept my blue card for a reduction in my joining fee so I had to pay the full price.

4 January 2025
PureGym UK - Oswestry logo

Reply from PureGym UK - Oswestry

Hi Brian - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.

If you could get in touch with us directly with the Member Services Team (by email or via social media) to provide more information, we can help you get your membership updated. Thanks, PureGym.

Rated 4 out of 5 stars

Not enough machines

Staff are great.Gym is very small.Not enough machines.

28 December 2024
PureGym UK - Oswestry logo

Reply from PureGym UK - Oswestry

Hi Steve - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.

Rated 5 out of 5 stars

high quality equipment

high quality equipment, nice layout and an all-round fantastic experience

20 December 2024
PureGym UK - Oswestry logo

Reply from PureGym UK - Oswestry

Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. Our team do our very best to provide a wide range of equipment so that members have a variety of ways to workout so it's good to see you have been happy with this. We are really happy to hear you enjoy using the gym! Thanks, PureGym.

Rated 5 out of 5 stars

Not as Scary as I Thought.

As a 'senior' trying to hold back the years I was afraid that a gym might be a bit intimidating but I found the staff at Oswestry's new Puregym friendly, helpful and very encouraging. Background music is kept to a non-intrusive level meaning that conversations when asking for guidance and training tips from other users can be spoken rather than shouted. Perfect!
Overall, I am delighted with Puregym's facilities and approach.

20 December 2024
PureGym UK - Oswestry logo

Reply from PureGym UK - Oswestry

Hi there! Thanks for taking the time to leave this 5 star review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We love being able to help and chat to our members when given the opportunity to do so.
We hope you continue to enjoy your time with us! Thanks, PureGym

Rated 2 out of 5 stars

Only one shower

The new Oswestry PureGym has decent equipment, but there are several drawbacks.

There's only one regular bike, which can be frustrating during busy times.

The biggest issue, however, is the shower situation—there’s only one shower in the entire gym, and it’s often occupied when I need it. This makes it difficult for me to fit my workout into my schedule before work. Additionally, there’s no sanitiser, hand gel, or wipes available, which is disappointing for a gym that should prioritize cleanliness. Another minor inconvenience is that you have to pay separately for a padlock, though they are conveniently available in a vending machine, so it's not a major hassle—just an added cost. On a positive note, the staff was actually nice and friendly, which made my experience a bit more pleasant. Overall, the shower situation is the main reason I can't recommend this gym.

4 January 2025
Unprompted review
PureGym UK - Oswestry logo

Reply from PureGym UK - Oswestry

Hi Irmann - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of supplies being available to members and staff and this will be dealt with. Thanks, PureGym.

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