The joining was quick and easy and it was clear what I was signing up for! The only downside was that only after signing up and choosing if I wanted to delay the start of my contract or not could I se... See more
Company replied
Location
Switch locationBrodie House, TF3 4DR Telford, GB
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would be great some update with sport equipment such an Boxing bag, better shower pressure (water pressure is very weak, often have to give up and go home to take a shower) suggestions Automatic les... See more
Company replied
Fantastic gym for a very affordable price. In addition, a number of classes at convenient times, conducted professionally, with nice, friendly trainers. The gym is very well equipped. On the plus sid... See more
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The gym itself is quite big, good range of equipment, an upstairs heavy lifting area, etc. However, the womens changing rooms are extremely unhygienic and even during none busy times, you barely get s... See more
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Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - Telford
Written by the company
Membership Help
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
Brodie House, TF3 4DR, Telford, United Kingdom
3.4
Average
109 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Nice gym but the hours I need well..
Nice gym but the hours I need is very very busy ie 100avg.
Only 1 in my town.
I cancelled my membership as I could train what I wanted/needed to.
Need atleast 2 more in my area not just 1
7 July 2025
Reply from PureGym UK - Telford
Hi Elijah, thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We’re afraid it's true, our gyms can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. We are sorry to learn you have cancelled your membership due to this, however we wish you all the best with your health and fitness journey going forward! Thanks, PureGym
Couldn’t get the buddy system to work…
Couldn’t get the buddy system to work and also couldn’t buy a day pass. Also no one around to help. Ended up having to create a new account.
8 November 2025
Reply from PureGym UK - Telford
Hi there - Thank you for taking the time to leave this review, we do apologise for any difficulty during the sign up process. It sounds like this would be due to a temporary system issue. If you still need assistance with this, please get in touch directly via email at member.services@puregym.com or through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. Thanks, PureGym
Quick and Easy
The joining was quick and easy and it was clear what I was signing up for! The only downside was that only after signing up and choosing if I wanted to delay the start of my contract or not could I see when the gym inductions were and saw that there were not any outside of standard business hours and it will be 2 weeks before I have a day off that coincides with an induction. As a new gym user it would have been nice to be able to do an induction on my first visit to the gym.
11 October 2025
Reply from PureGym UK - Telford
Hi there - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We always advise that new members have an induction to ensure they are familiar with the lay out of the gym and understand how to use the different pieces of equipment. Inductions are usually placed on the class time table. You can also get in touch with the Gym Manager via email, and an induction can be arranged for a specific date and time. Alternatively, members are able to speak to the staff in the gym (if they are not on the gym floor, please feel free to knock on the staff room door) and have an induction. Thanks, PureGym
Gym Review - Telford
Positives
24/7 secure access
Good range of equipment
Free parking upto 2 hours
Friendly staff
Negatives
Toilets need an update, smell
Takes too long to repair machines
Too hot, air con not always on
Special mention
If you’re looking for a PT Gary Hurford is the one. He has supported me for the last 4 years, through the highs and lows. He will get you results as long as you are committed and consistent!
2 August 2025
Unprompted review
Reply from PureGym UK - Telford
Hi there - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are working alongside the contracted cleaning team and facilities management, to ensure concerns are addressed in club. It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time) so they can investigate and advise you further on the concerns you have mentioned. Thanks, PureGym.
I went to the gym at about 8.30 am when…
I went to the gym at about 8.30 am when it was not very busy so it was very comfortable. The equipment I needed was readily available although there are not many weights under 5 kg.
27 June 2025
Unprompted review
Reply from PureGym UK - Telford
Hi Valerie, it's great to hear you're enjoying PureGym, and thank you for the 4* review!
Thanks, PureGym
The staff who talked to me was really polite, friendly and professional …
The staff who talked to me was really friendly and helpful. And also gave to me all information I wanted to know.
11 May 2025
Reply from PureGym UK - Telford
Hi Elenilza - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment, so we are glad to hear this feedback. Is there anything you feel we could improve on? Thanks, PureGym
he took my money
he took my money, I went to the gym when I got there he told me my account was suspended. note 0+
7 May 2025
Reply from PureGym UK - Telford
Hi Ionut - Thank you for taking the time to leave a rating, but I'm sorry to see it's 1 star. We strive to provide the best service possible, and your feedback is important to us. It would help us if you could get in touch directly via email at member.services@puregym.com or through our social media channels: @puregym on X and Facebook, or @puregymofficial on Instagram, so that we can help get this resolved. Thanks, PureGym
Great place to work out
Great place to work out. The classes are great. The staff are really helpful & friendly.
Love attending Nat’s classes
5 May 2025
Unprompted review
Reply from PureGym UK - Telford
Hi Kathy - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so, we are really happy to hear this positive feedback! Thanks, PureGym
Slow joining procedure then the gym was…
Slow joining procedure then the gym was too busy to train
10 April 2025
Reply from PureGym UK - Telford
Hi, thank you for taking the time to leave this review.
We’re afraid it's true, our gyms are very popular and so can become busy, especially at peak times. The busyness of the gym does fluctuate throughout the day, or depending on the day of the week and you can check how busy the gym is before attending on your PureGym app.
Thanks, PureGym
Reply from PureGym UK - Telford
Hi Gareth. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Easy peasy
I used the day pass as I was only visiting the area. Once I saw the QR code it was straight forward. Easy peasy
21 March 2025
Reply from PureGym UK - Telford
Hi Ben! Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. Hope to welcome you back again soon! Thanks, PureGym
Reply from PureGym UK - Telford
Hi Stephen! Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Great gym!
Great location, atmosphere and kit! Welcoming team who are always there to support you 😊
24 February 2025
Unprompted review
Reply from PureGym UK - Telford
Hi Ash - Thank you so much for your feedback! We're glad to hear you enjoyed the friendly staff and great atmosphere. We believe it's essential to create a welcoming and positive environment where our members can feel comfortable and energized.
Our staff works hard to ensure that every experience is enjoyable, and it's wonderful to know that this effort made an impact on your visit. We truly appreciate your support and look forward to seeing you again! Thanks, PureGym.
Amazing greeting with a real personal…
Amazing greeting with a real personal feel. Excellently attentive team members and management made me feel instantly welcome and at home.
21 February 2025
Reply from PureGym UK - Telford
Hi there - Thank you for taking the time to leave this review! We’re delighted to hear that you’re having such a brilliant experience in our gym.
Helping our members achieve their goals and feel their best is what drives us every day, and your kind words mean the world to us. Keep up the amazing work—we’re excited to continue supporting you on your fitness journey! Thanks, PureGym.
Reply from PureGym UK - Telford
Hi Aman – Thank you for leaving this review! Our team genuinely enjoys assisting and connecting with our members whenever we can, so it's wonderful to hear that you've had such a positive experience with us. We're thrilled to know that you're happy with both the gym and the support from our team. Thanks again, PureGym.
Very secure with Q Code Entry
Very secure with Q code entry, great quality machines and equipment, very open and spacious, you don't feel like you are breathing everyone else's air. Very clean changing area, overall, Super Impressed.
6 January 2025
Reply from PureGym UK - Telford
Hi Mark - Thank you so much for taking the time to leave a review. We always value feedback from our members and are glad to hear you're happy with the space available in the gym.
We strive to create an environment where everyone can comfortably work out without feeling crowded, so it’s great to know that’s been your experience. We're thrilled that you enjoy using the gym, and we’ll continue working to provide a spacious and welcoming atmosphere. Thanks again, PureGym.
Good but could be better
Standard commercial gym, I do really like puregym I just wished they had punch bags
21 October 2024
Reply from PureGym UK - Telford
Hi Brad - Thank you for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
Regarding the point which you have raised about the punch bags, please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. We are really happy to hear you enjoy using the gym! Thanks, PureGym.
I've recently switched from gym group…
I've recently switched from gym group to pure gym, I've been going for 3 weeks now and everyday there is a new teenager vaping and chanting I feel this is not on in a gym like environment and I'm seeing skinny kids about 5ft5 running around on their tip toes with their t-shirts off and knocking weights on floor it is also full of tramps who about 6ft showering in the gym as they don't at home showering nude with door open this is by far the worst gym I've ever been to
7 January 2025
Unprompted review
Reply from PureGym UK - Telford
Hi Jay - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.
Could you please get in touch directly with the Gym Manager to provide more information (such as dates and times or names etc.) so this can be investigated. Thanks, PureGym.
Great Gym except...
This is one of the best gym I have possibly ever been to, however I do often see a scrawny guy (last name Oliver) leaving stinky protein farts around the gym and also walking around giving lifting tips to the biggest strongest guys in there, including me.
7 January 2025
Unprompted review
Reply from PureGym UK - Telford
Hi King - Thank you for taking the time to leave this review, we always appreciate and take on member feedback - especially when written like an episode of the Delray Misfits!
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym.
Missed a lot of training over Christmas…
Missed a lot of training over Christmas due to Telford gym being closed, I joined this gym as I was let to believe you would be open 365 days a year. I have now cancelled my membership
18 December 2024
Reply from PureGym UK - Telford
Hi, thanks for leaving us this review. We are sorry to see this is 1 star.
There may be occasions where we have to close all, or part of, the gym of which you are a member. We will do our best to let you know of such closures in advance of them taking place, unless the problem is urgent or an emergency. We will use all commercially reasonable endeavours to ensure that such closures are outside of peak visiting hours and are kept to a minimum, in both duration and frequency. We can only apoloise for any inconvenience caused.
Thanks, PureGym
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