Pure Maintenance UK  Reviews 

420
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely professional, knowledgeable, and polite during property visits, making interactions both pleasant and reassuring. People note that technicians arrive promptly and handle treatments with great care and attention to detail. Some people were satisfied with the rapid response times and the efficient mould removal process carried out in just one day. Consumers also appreciate receiving comprehensive reports, clear explanations of procedures, and valuable maintenance tips to prevent future issues. Reviewers highlight that the indoor air quality improved remarkably after the completed treatments.

What people talk about most

Service

Consumers find service to be exceptionally positive, praising the punctual, knowledgeable, and polite... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as exceptionally... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had Terry come out to our property and I must say I was very impressed by his professionalism and level of knowledge. Explained everything very clearly and helped us figure out a plan moving forward.... See more

Rated 5 out of 5 stars

Could not recommend them more! Informative, kind and thorough, the air inside my house completely changed for the best after treatment. My mother is allergic to dust and has asthma which gets worst wi... See more

Rated 5 out of 5 stars

Once mould gets out of hand, you need a professional company to eliminate the problem. I like the fact that PureMaintenance uses a natural base product to tackle mould. My case was bad, the ten... See more

Rated 5 out of 5 stars

Pure Maintenance have been fantastic. We moved into an old house where mould had been growing. In a single appointment, they thoroughly cleaned the affected areas, and performed a fogging service thro... See more


Company details

Written by the company

Pure Maintenance UK is a mould remediation service operating across residential and commercial properties, using a patented two-step dry fog process. We're diagnosis-led. Before any treatment, our survey identifies where the moisture is coming from. Where it's condensation or humidity, we'll recommend a full treatment plus a ventilation plan. Where there's an active leak or structural damp, our survey pinpoints it and tells you exactly what needs putting right, so it can be repaired at the root by the right trade. Step one is InstaPURE. Our dry fog is made of microscopic droplets that stay airborne and behave almost like a gas, so it treats every exposed surface — and the air itself — reaching into carpets, soft furnishings, folds and recesses a cloth or spray can't. It oxidises and destroys the living mould and brings spore counts down to the outdoor-air benchmark. The chemistry breaks down to acetic acid (vinegar), water and oxygen, so there's no lasting disinfectant residue, and it's safe to return the same day. Step two is EverPURE, a durable antimicrobial layer that helps resist regrowth. Results are confirmed by independent lab analysis — you get it in writing. All treatments are carried out in accordance with our COSHH risk assessment for the substances used, with actives applied strictly to manufacturer specification.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

420 reviews

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4.7

All reviews

(420)

29 reviews in the last 12 months

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Rated 5 out of 5 stars

Great professional service

Very professional service and available at all times. Solved all problems at ease. Their feedback to their work is very detailed and transparent. I am left very happy with the service. Good job.

19 July 2024
Unprompted review
Rated 5 out of 5 stars

Excellent company

This company is second to none, from ringing and speaking to Steve Mullaney to getting the work done by Danny was amazing, Danny kept me informed all day and sent pictures I would recommend these people no problem they are true professionals.

21 July 2024
Unprompted review
Rated 5 out of 5 stars

Excellent communication throughout

Excellent communication throughout, from the initial inquiry and all the way throuh to completion we were explained everything clearly. Very professional service and we're so happy with the results. Thank you!

25 July 2024
Unprompted review
Rated 5 out of 5 stars

Effective and efficient

Matthew was informative, friendly, professional and hard working.
I have confidence that if anyone can deal with the mould in my loft...its Pure Maintenance and their treatments.

25 July 2024
Unprompted review
Rated 5 out of 5 stars

Pure Maintenance UK was excellent…

Pure Maintenance UK was excellent throughout the whole process of dealing with mould in our home. From beginning to end everyone was patient in dealing with all our questions, and we had a lot of them! The office staff were very considerate and explained everything we needed to know. On the day, Sanjiv the technician went through the whole process again with us and made us feel confident that he would do a thorough job. And he did! We are delighted with the results he achieved. We hope we don't have the same problem again, but if we do, Beth, Mia and Sanjiv all contributed to the success of the operation so that we would call upon Pure Maintenance again without hesitation. Thank you so much. We are delighted.

17 July 2024
Unprompted review
Rated 5 out of 5 stars

Amazing Technology backed with 5 Star Service

Where do I begin? I am so impressed with Pure Maintenance. I have been having damp/mould issues in my tenanted property, I researched and asked 100 questions. I got all the support I needed. Superb technology and the best way to tackle such an issue. Got a list if recommendations, which I successfully implemented. Great reports with detail and once again you can ask questions via email and the response is superb. Big shout out to Mia, Tim and the team. You guys are hard working, experts and you know how important mould/damp issues can be. Resolving them is key. I will recommend this company to anyone with mould/damp issues, seriously worth it. Also a big thank you!

3 July 2024
Unprompted review
Rated 5 out of 5 stars

Finally an answer to the mould problem!

After battling mould in my house for two years I was relieved to find Pure Maintenance. The treatment and cleaning instantly left the house in a much better condition. The inspection left us with a clear strategy to prevent it from returning, but I don't think we could have managed to get the mould under control without the treatment too. Highly recommended.

10 July 2024
Unprompted review
Rated 5 out of 5 stars

Pure Maintenance have proved themselves…

Pure Maintenance have proved themselves very reliable, professional and competent in helping me with a damp and mould problem. Dale and Dave and Adam were particularly helpful over the phone and on site, but all the staff I spoke to were very professional, efficient and friendly. A reliable and trustworthy company. Many thanks.

8 July 2024
Unprompted review
Rated 5 out of 5 stars

Joe and Andy From Pure Maintenance were…

Joe and Andy From Pure Maintenance were extremely professional and thorough. They went above and beyond to help us and give us a smooth experience. I would highly recommend this company and I am so impressed by the extremely high level of service provided! Thankyou so much for a 5 star experience.

22 May 2024
Unprompted review
Rated 5 out of 5 stars

High quality and effective treatment

Brilliant service from the technician with clear and concise communication in terms of what caused the initial mold and how to combat build of mildew in multiple rooms. Instructions on what to do post treatment in order to moderate moisture levels across the property and avoid any further dampness are consistent and easy to follow. Extremely happy with the service provided and would thoroughly recommend.

29 May 2024
Unprompted review
Rated 5 out of 5 stars

The customer service and communication…

The customer service and communication was fantastic throughout the process.
Terry was a wealth knowledge and taught my husband and I all about how to keep our house a mould free zone from now on! He did a fantastic job of cleaning up the mold.
Thank you Terry:)

18 June 2024
Unprompted review
Rated 5 out of 5 stars

ABSOLUTELY BRILLIANT

This company has quite literally improved my home, my health and my life. They listened, reassured, educated and gave me the time to really understand what they could do for me and they have eradicated mould from my property plus taught me how to maintain this. Mould spores went from 120,000 in a metre square to 0. I couldn't be happier.

14 February 2024
Unprompted review
Rated 5 out of 5 stars

Very professional from start to finish

Very professional from start to finish. Tim was very helpful arranging the work, and Richard was excellent - he did a very thorough job and I’m very pleased with the results. I would use Pure Maintenance again if needed, and would recommend.

4 June 2024
Unprompted review
Rated 5 out of 5 stars

Mould in two front bedrooms

Everybody at Pure Maintenance were very pleasant to deal with. The technician,Terry, was very knowledgable and explained the treatment procedure to us. We were given a hydrometer at the end and advice on how to control the humidity in both bedrooms in the future. Everywhere was left in good order.

29 May 2024
Unprompted review
Rated 5 out of 5 stars

Great result for mould treatment

PureMaintenance visited our flat to deal with a recurring mould issue using their fog process. Organising the visit was really easy and on the day Terry went above and beyond to give us lots of extra information and look into some of the reasons behind the mould. Very happy with the final result and happy to recommend PureMaintenance.

30 May 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding Service from Terry and the team at Pure Maintenance

Terry delivered exceptional service while treating mould in our home. He demonstrated extensive knowledge and a friendly demeanour, guiding me through the survey, offering regular updates, and providing valuable advice on preventing future mould growth. I was impressed by his efficiency and grateful for his assistance throughout the treatment. If we require additional mould remediation, Pure Maintenance Terry will be my first choice without hesitation!

28 May 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic Company to Deal With

I was just a few weeks from moving in to my new flat (mid renovation) when I realised we may have a mould problem and was somewhat panicked about what might be causing it (in particular damp issues), so not only did I want to get rid of it (my initial attempt to deal with it with mould killer had failed) but I also wanted to get the whole place inspected so we could be sure we werent going to have a recurring problem. Im so pleased I found Pure Maintenance as right through the process from my initial call, to the technician that came out to do the work (thanks Rory), to the issuing of the post-visit report everything was handled with supreme professionalism and thoroughness. The report was able to confirm that the mould wasnt too serious an issue and what was there is all gone now, along with some tips on how to ensure it doesnt come back (as well as a one year guarantee if it does). Excellent company!

15 May 2024
Unprompted review
Rated 1 out of 5 stars

Absolute scam company

Avoid these people like the plague and instead get the walls of your property looked at if damp is coming through an outside wall. These people checked my flat and claimed that there was no problem with the walls or anything that the mould was caused by humidity inside the flat. They then treated the flat and I was confident that the problem would be solved. The mould returned in the bathroom very quickly despite me opening the window for long periods of time after showering, ever time, and likewise it returned through the back wall and outside wall in my spare room in a very short space of time, despite drying no laundry in there and having the window cracked. Clearly it's an insulation problem rather than what they claimed, £1000+ down the drain for absolutely nothing

16 June 2023
Unprompted review
Pure Maintenance UK  logo

Reply from Pure Maintenance UK

Hi Katherine,

Thank you for taking the time to share your experience with us. We're very sorry to hear the mould has returned to your property and we would love to have the chance to come back to your property and look into this for you.

Unfortunately, based on the information provided in this review, I cannot find your profile in our records. Please can you reach out to our support team so we can look into this for you? Our customer support team can be reached at support@puremaintenanceuk.com.

We hope to hear from you soon.

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