PURE Spa UK - Cults Reviews 3

I have been a pure spa customer for years and have always enjoyed my experience with them. The past few times I have visited, I have been let down with appointments and location being changed, and this last time I took the day off work, didnt get my scheduled appointment as the spa was closed, and left feeling disappointed and stressed. The most disappointing part is that I called customer service and they said they would get back to me and didnt, and I have also emailed and not heard back.

Extremely poor customer service. There is no point in the phone number as no one ever answers. Response via email also is sporadic. Trying to cancel an appointment and receive refund for the money paid at booking is next to impossible. After days of trying to cancel I had to visit a location in person to confirm it had been cancelled - well before the 72hrs in the cancellation policy. Was then informed via email my refund had been escalated to an executive team?! This should be a straightforward refund for cancellation. I am more then 2wks down the line with no refund and no longer any responses from pure regarding status.

Showed up for a pre- paid appointment and salon was closed. Have emailed the branch (cults), phoned the centralized number countless times, emailed head office, messaged via instagram and Facebook and still can't get hold of anyone to get my money back.

Extremely disappointed as was looking forward to my spring spa renewal which they keep sending me adverts for