Purewell Electrical Reviews 

2,544
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I almost cried when I read the item I wanted was out of stock, but as I read on in the email sent to me I was shocked to find out that an alternative had been sought at no extra cost to me, it's this... See more

Rated 5 out of 5 stars

I have had a new fridge installed today by Grant and Ed. An excellent job and very helpful couple of chaps. A credit to your company and my dog particularly liked Grant ! Thank you .

Company replied

Rated 4 out of 5 stars

UPDATE: Kudos to the Purewell Electrical management team for reaching out to my Mum this morning & resolving the pricing error. Much appreciated. Buyer beware with prices… check around. Panasonic... See more

Company replied

Rated 5 out of 5 stars

I bought a fan ahead of a heatwave while in my third trimester of pregnancy, so I was a bit more anxious (and probably a little dramatic!) about getting it in time than I needed to be. It was out of... See more

Company details

  1. Appliance shop
  2. Electronics store
  3. Hi-fi shop
  4. TV shop

Written by the company

Purewell Electrical have been selling appliances for over 60 years, so we like to think we know a thing or two We focus on stocking a range of products, with fantastic staff knowledge before you buy, and exceptional after-care to make sure you are happy with your product. Feel free to have a look at our site to give you some ideas, or pick up the phone and give us a call on 01202 484411 and we will be happy to help.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3k reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(2,544)

18 reviews in the last 12 months

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Rated 5 out of 5 stars

Purewell Electrical = amazing customer service

Purewell Electrical = amazing customer service with competitive prices.
Dean at the showroom was extremely helpful, knowledgable, friendly & efficient. Guided me to the right model of (replacement) dishwasher - this was all done over the phone referencing their website.
Grant & Deyan, two, absolute, first class installers and true gentlemen. Totally professional, friendly & thorough; to the point where a wooden bracket was devised by these chaps, on the spot, to ensure the dishwasher was secured by contact on both sides (the previous one didn’t have this, only one side).
I am an extremely satisfied customer and wish everyone at Purewell Electical the very best for the future - you deserve it!!

21 March 2022
Unprompted review
Rated 4 out of 5 stars

A good supplier

Excellent service with despatch information & contact details included.
Only issue wrong house number on package.

13 March 2022
Purewell Electrical logo

Reply from Purewell Electrical

Hi Ian, Thanks for this - just kicking ourselves for copying your address over wrong!

Rated 5 out of 5 stars

Easy to do business with and well…

Easy to do business with and well priced items
Delivered securely via DHL
Company were great to do business with
Would recommend

8 March 2022
Purewell Electrical logo

Reply from Purewell Electrical

Thanks for taking the time to leave the review - as a builder feel free to contact us on sales@purewell.co.uk for trade discounts too!

Rated 5 out of 5 stars

Outstanding service start to finish

We were looking for a new oven and just popped in for a quick browse. A non invasive sales assistant Jack approached after a few minutes and just asked if there was anything in particular we were looking for. We explained that we were looking to replace an older shorter oven but would need the bracket it sits on lowering in order to accomodae a larger oven which is something a lot of companies won't do. Jack reassured us and said that it was no problem and the fitters could make this amendment. We selected a replacement with useful advice from jack he then looked up the dimensions of our existing oven to give as much information to the fitters as possible.
The excellent service continued from the fitters themselves who efficiently lowed the bracket to accommodate the new oven but had some problems getting it in due to the width. They were not prepared to give up though and worked away until they had the oven properly installed leaving a very happy customer.
The service from start to finish with Purewell Electrical was exemplary and has definitely made me a return customer. We are delighted with our new oven that you so much PE

7 March 2022
Unprompted review
Purewell Electrical logo

Reply from Purewell Electrical

Thank you Mr Rhodes for the very kind review - we always think Jack and our fitters do a great job, so it is always lovely to have someone else see it too! We will be happy to help out next time you need any appliances!

Rated 5 out of 5 stars

Brilliant service

Brilliant service and the guys were very thorough and efficient fitting the new washing machine. I would definitely buy from purewell electrical again.

6 March 2022
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Reply from Purewell Electrical

Thanks very much for this! We will be ready for you next time you need us

Rated 5 out of 5 stars

All good.

Everything fine: fast and efficient.

6 March 2022
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Reply from Purewell Electrical

Thanks for this Mr Conlin

Rated 5 out of 5 stars

Great service, price, delivery and local too :-)

Easy website to navigate, great range available at reasonable prices, free delivery with a two hour slot advised on the day. Friendly helpful delivery team

1 March 2022
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Reply from Purewell Electrical

Thanks Mr Grey - much easier to not bother leaving a review so thank you for taking the time to do so

Rated 5 out of 5 stars

Easy online ordering

Easy online ordering. Prompt service and delivery . Good value.

21 February 2022
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Reply from Purewell Electrical

Thanks for taking the time to leave this kind review - just hope you haven't now spent too much time cleaning with your new mop!

Rated 5 out of 5 stars

Very efficient and helpful

Very efficient and helpful. Brilliant delivery team who installed appliance. Would def use purewell electrics again.

8 February 2022
Purewell Electrical logo

Reply from Purewell Electrical

Thank you very much for this kin d review. Always happy to help out and I hope you are enjoying your new washing machine!

Rated 5 out of 5 stars

Bosch Washing Machine

Really Good service for your installation team of Grant & Ed.
They took the time to ensure that I understood how to operate the new machine and were careful not to damage my house when removing the old one.

26 January 2022
Purewell Electrical logo

Reply from Purewell Electrical

Thanks for taking the time to write us this Mrs Broom. Delighted Grant and Ed were so helpful!

Rated 5 out of 5 stars

laptop repair & servicing

My laptop would not restart after being shut down and was extremely hot, the new "home visit IT section" run by Grant, came round and within 30 minutes had solved my problem, serviced it and checked through all the software and corrected all the anomalies, it runs like a dream now, what a find, worth every penny.

18 January 2022
Unprompted review
Purewell Electrical logo

Reply from Purewell Electrical

Thanks for this Michael. We are delighted to have Grant on hand to be able to offer this new service so this great feedback is most welcome!

Rated 5 out of 5 stars

Exceptional and timely service

I cannot praise this company too highly. Left stranded after another company let us down 3 days before xmas, they went out of their way to ensure we had a new working cooker delivered and installed I time for the festive season. David in particular was extremely helpful and the delivery guys were courteous and efficient too. Many thanks to a highly recommended company.

2 January 2022
Unprompted review
Purewell Electrical logo

Reply from Purewell Electrical

Thank you very much for this kind review, and delighted we were able to step in and save Christmas! Next time you need something we look forward to being able to help again.

Rated 5 out of 5 stars

Amazingly quick service

Amazingly quick service. We ordered a new washing machine at 11.30am...it was delivered at 1.30pm on the same day.

22 December 2021
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Reply from Purewell Electrical

We know people tend to only order new washers when one has given up so we always aim to be as speedy as possible! Delighted to have been able to help

Rated 5 out of 5 stars

Very impressed with the service

Very impressed with the service. Ordered a shark hoover and it was delivered within 4 hours.

Product was competitively priced.

Would recommend this company.

22 December 2021
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Reply from Purewell Electrical

Thanks for this kind review - we appreciate that this may have meant cleaning sooner than you were hoping, but we always aim for a quick delivery!

Rated 5 out of 5 stars

Local company that I have used over the…

Local company that I have used over the years, item required was in stock and delivered on time with the minimum of fuss. No charge for delivery.

13 December 2021
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Reply from Purewell Electrical

Thank you for taking the time to leave us a kind review - always happy to help out when needed

Rated 5 out of 5 stars

Ordered a new washing machine on line…

Ordered a new washing machine on line at 4-30pm on Friday 3rd December and rang the firm up at 5.05pm to check on something technical. They arranged for the washing machine to be delivered on Monday 6th December and installed.
The engineer attended on the day and fitted the washing mac hine as planned.

12 December 2021
Purewell Electrical logo

Reply from Purewell Electrical

We know laundry is not the most exciting thing in the world, so we hope you enjoy the new washing machine! Always happy to help and always appreciate it when people take the time to pass on kind words.

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