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Purl Soho Reviews 2,146

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,710 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the yarns, which are described as beautiful, soft, and worth the price. The ordering process is frequently highlighted as easy and efficient, with many appreciating the smooth online experience and the wide selection of fibers and patterns available. Reviewers also commend the fast and prompt delivery service, often noting that orders arrive quickly and are well-packaged, sometimes even without plastic. Exceptional customer service is a recurring theme, with many consumers reporting helpful, responsive, and personalized support, even for complex issues or discontinued items. However, some people were dissatisfied with the color of the yarn received, and a few reviewers mentioned not getting a response from customer service. Additionally, some customers experienced issues with yarn weight being lighter than expected or waiting for notifications on back-ordered items.

What people talk about most

Product

Reviewers highlight positive aspects of product, consistently praising the high quality and beauty of the... See more

Quality

Users consistently express satisfaction with the quality of the yarn, describing it as excellent, superb, and... See more

Order

Customers consistently note positive experiences with order, praising the quick and accurate fulfillment of... See more

Delivery service

Clients share positive opinions on delivery service, consistently praising the speed and efficiency of their... See more

Customer service

Customers had positive experiences with customer service, consistently describing it as amazing, excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic, as always! Incredible (in person!) (yes, Humans!) customer service via email, chic patterns, which are very well written, and the most beautiful, mouth watering, NEED-ed yarns and fibe... See more

Rated 5 out of 5 stars

My order or Serif and Cotton Pure arrived quickly and in perfect condition. I'm knitting and enjoying the Chamomile Blanket--three cheers to the genius who came up with the no-turn bobble variation!!... See more

Rated 5 out of 5 stars

Purl Soho is like dealing with a big family (that you get along with). I've emailed a couple of times to remind me that the price of ordering metal needles could increase by 25% due to tarrifs.... See more

Rated 5 out of 5 stars

My yarn is absolutely gorgeous and feels so very dreamy. I ordered the naturally black Simply Alpaca, Cashmere Merino Bloom and 2 colors of Simply Yak, also all natural colors. The web page is easy... See more


Company details

  1. Yarn store
  2. Craft shop
  3. Handicraft
  4. Knit shop

Written by the company

Discover our naturally gorgeous yarns: 45 natural-fiber yarns in 1000s of glorious colors... And you'll only find them at Purl Soho! For over 20 years we have been an independent, women-owned business, staffed and run by passionate knitters. We live and breathe yarn and love every single one we create... We know you will, too! In addition to yarn, be sure to explore our vast collection of one-of-a-kind knitting patterns for all levels, including 1000s of free knitting patterns. Our beautiful photos show you exactly what you're going to make, while our super clear instructions and legendary knitting tutorials will guide you through every step. We are based in the USA, but we ship all over the world. Try us... You'll feel inspired and supported and will surely knit something beautiful!


Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

The absolute best online knitting/yarn…

The absolute best online knitting/yarn and other craft products website and their customer service is always helpful with pattern questions, product questions, and they stick little gifts/samples in your orders sometimes. The sales are great and the product selection is incredible. They allow you to return items within a specified time too. Great free patterns and knitting patterns for purchase. Have been using their website for many many YEARS. LOVE PURL SOHO!!!

17 March 2026
Rated 5 out of 5 stars

My yarn is absolutely gorgeous

My yarn is absolutely gorgeous and feels so very dreamy. I ordered the naturally black Simply Alpaca, Cashmere Merino Bloom and 2 colors of Simply Yak, also all natural colors. The web page is easy to order from. In the past the customer service was outstanding in trying to match a yarn for me.
They also sent samples of Linen Quill, Cotton Pure and their sashiko thread (in 2 orders)! All yarn is of high quality and worth every penny.

8 May 2026
Rated 5 out of 5 stars

Awesome customer service support

Awesome customer service support. I made a mistake in the number of yarn skeins I needed on my order. I emailed them and they answered very quickly with a very generous solution! Also, they have beautiful yarn.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Great yarn and great service!

My orders are filled quickly and accurately! Great customer service! And I absolutely love the Sunflower Cotton yarn. I stocked up on this great yarn when it was on sale and have loved working with it!

13 May 2026
Rated 3 out of 5 stars

Item was much smaller than I…

Item was much smaller than I anticipated.

13 May 2026
Purl Soho logo

Reply from Purl Soho

We’re so sorry what you ordered was smaller than you’d anticipated and are eager to help! We’ve reached out to you over email from customerservice@purlsoho.com to further discuss your ordering experience and the item that didn’t quite meet your expectations. We’re more than happy to send you a complimentary return shipping label and can process a refund or store credit... Whatever works for you! We’ll keep a careful eye out for your reply over email, and please don’t hesitate to let us know if there’s anything else we can do for you!

Rated 5 out of 5 stars

A Joy to Purchase and Use

I have been a reluctant online yarn shopper for years. My recently retail yarn store has changed and I ordered from Purl Soho for first time. Since then, I’ve ordered five different yarns and have been so pleased with the whole process. I live in Seattle area and have been surprised as to the fast delivery. The quality of yarn is excellent and the communication online is speedy and helpful. I will continue to purchase their yarn and promote the company.

31 May 2026
Unprompted review
Rated 5 out of 5 stars

I love my new yarn

I love my new yarn. It is knitting up into a lovely shawl. Purl Soho has beautiful yarns at a very reasonable price and delivery was easy and expeditious. Thank you and happy knitting everyone!

11 May 2026
Rated 5 out of 5 stars

High quality yarn

I love the high quality yarn from Purl Soho. I’m knitting a baby blanket with this yarn and it’s looking great.

10 May 2026
Rated 5 out of 5 stars

FAVE

Fantastic, as always!
Incredible (in person!) (yes, Humans!) customer service via email, chic patterns, which are very well written, and the most beautiful, mouth watering, NEED-ed yarns and fibers!
I really never go to those local snooty, overpriced yarn stores anymore. Like, WHY put myself through it?
Thanks Purl Soho

10 May 2026
Rated 5 out of 5 stars

Descriptions spot on

Descriptions on the website are complete and accurate. The gauge is spot on, the color is right and the yarn is top quality. The wool is so soft I thought it must be cotton. A burn test confirmed it is wool.

8 May 2026
Rated 4 out of 5 stars

I was seduced by the beautiful black…

I was seduced by the beautiful black alpaca whose photo featured with the yarn - and the yarn does not disappoint. However, it's very fine, the needles are small and the linen stitch is compressed knitting. Black is difficult to work with at night! This will be a very slow knit. It may be the only item I will knit in the next 6 months! But it will certainly be an heirloom.

9 May 2026

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