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Purl SohoReviews 

2,268
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,671 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, especially the yarns, noting their beauty, softness, and ease of use for various projects. The ordering process is frequently described as smooth and easy to navigate, with many appreciating the detailed descriptions and quick fulfillment. Reviewers also highlight the exceptional customer service, mentioning prompt, helpful, and friendly responses to inquiries, even going above and beyond to resolve issues. Additionally, many consumers are impressed with the fast delivery and well-packaged orders, often receiving their items sooner than expected. However, some people mentioned dissatisfaction with certain yarns, citing issues like color bleeding, shedding fibers, or knots in the skeins. A few customers also experienced difficulties accessing patterns or found that colors did not match online representations, or that specific yarns were discontinued.

What people talk about most

Product

Reviewers mention positive feedback about product, praising the best selection in yarn, its quality, and the... See more

Quality

Customers consistently express high satisfaction with the quality of the yarn, describing it as beautiful,... See more

Order

Consumers generally express satisfaction with the ordering process, often highlighting its ease and... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast and timely arrivals.... See more

Customer service

Customers consistently note positive experiences with customer service, describing it as phenomenal,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Loving the Oleander; knitting up a little summer weight color work sweater (Alpine Bloom by Caitlin Hunter). I was a little skeptical about the Witch Hazel for a washcloth, but it's my new favorite, b... See more

Rated 5 out of 5 stars

Hello, all my experiences with patterns and ordering and receiving yarn have been impeccable! I’m a knitting podcaster on YouTube and in my last episode I highlighted The Porto Blanket and the gorge... See more

Rated 5 out of 5 stars

My new yarns, both the Pouf and the merino wool super-wash, are absolutely beautiful and easy to work with! I also appreciate the “mini” in my first order. I found a little neckerchief that I can make... See more

Rated 5 out of 5 stars

I ordered some undyed cotton/alpaca blend yarn. The quality is beautiful, the yarn arrived very quickly, it was well packaged to protect the yarn during shipping. It was my first time ordering yarn on... See more


Company details

  1. Yarn store
  2. Craft shop
  3. Handicraft
  4. Knit shop

Written by the company

Discover our naturally gorgeous yarns: 45 natural-fiber yarns in 1000s of glorious colors... And you'll only find them at Purl Soho! For over 20 years we have been an independent, women-owned business, staffed and run by passionate knitters. We live and breathe yarn and love every single one we create... We know you will, too! In addition to yarn, be sure to explore our vast collection of one-of-a-kind knitting patterns for all levels, including 1000s of free knitting patterns. Our beautiful photos show you exactly what you're going to make, while our super clear instructions and legendary knitting tutorials will guide you through every step. We are based in the USA, but we ship all over the world. Try us... You'll feel inspired and supported and will surely knit something beautiful!


Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(2,268)

1,515 reviews in the last 12 months

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Rated 5 out of 5 stars

Generous solution to my problem

After a disastrous beginning, Purl Soho is bending over backwards to solve my problem with the twisted yarns. They have to be rewound before using, which I did not know, and they are sending me rewound versions of the yarn I had purchased, along with a refund. That is very generous, and I heartily recommend them and their products. The yarns are beautiful and true to color.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

I LOVE PurlSoho!

I LOVE PurlSoho!! They have a fairly diverse range of yarn fibers and weights. I only knit animal fiber, so I can’t speak to their plant based yarns. That said, they have lovely, wonderful animal fiber yarns in so many textures. One of their yarns is called Note, which I ADORE!! It’s extra fine merino and baby alpaca. If that wasn’t yummy enough, they have sets called Nine-Note bundles. It’s nine skeins of note in an Ombré range, from the very lightest to the richest dark. You’ve GOT to check them out. Also shout out to their Knitting Yarn DK!! Again with the merino, but this one they also sell On a Cone, which is enough to make a great blanket. Check out their free patterns!!

8 May 2026
Rated 5 out of 5 stars

The experienced staff have helped me…

The experienced staff have helped me find the correct yarn for the pattern I have chosen and after the yarn was out of stock told me how to ask to be notified when they have it back in stock. I have asked for help several times and they always respond!

28 May 2026
Unprompted review
Rated 5 out of 5 stars

My order or Serif and Cotton Pure…

My order or Serif and Cotton Pure arrived quickly and in perfect condition. I'm knitting and enjoying the Chamomile Blanket--three cheers to the genius who came up with the no-turn bobble variation!! I've always loved bobbles and now love them more. Next project will be the adorable Crayon Stripes Pullover for my granddaughter. Thanks, Purl Soho!

6 May 2026
Rated 5 out of 5 stars

I wanted to add to my order and had a…

I wanted to add to my order and had a little bit of an issue more my side than there’s and the help, support and communication was excellent. I cannot wait to receive my yarn. Would absolutely order from Purl Soho again.

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Great yarn!!!

Great yarn, easy to work with (crochet). Love how soft it is, and the colors pop so beautifully!!

The delivery was quick, and packaging was nice too. Will purchase from you guys again!

5 May 2026
Rated 5 out of 5 stars

Purl Soho - now and then!

I had the experience of visiting your brick and mortar store several times in the past! Your emails tempt me everyday - I have a little bit of angst since I want to support my LYS but you provide so much variety. One thing I must do is use your support, videos etc. Thank you for your promptness!

7 May 2026
Rated 5 out of 5 stars

Caring Customer Service

I am beyond grateful for the personalized customer support I received when making my Purl Soho purchase. I not only received detailed guidance on how to make a yarn substitution for my pattern, but also a discount on my large purchase. This was my first time shopping with Purl Soho, and I will definitely be a repeat customer!

4 March 2026
Rated 5 out of 5 stars

Always there for you

Always there for you. I placed an order on Sunday of Memorial Day weekend. I thought I had checked everything before I hit send. I had not. When the email receipt arrived (very quickly) I saw that I hadn’t changed the color for my little nest bag. I quickly sent an email in a panic to customer service hoping they would see it early on Tuesday after the holiday and be able to correct it. Samantha responded quickly on Sunday assuring me I would receive the correct colors and explaining how they would process it. What a sense of relief.
I also had a knitting question which I sent in a separate email a bit earlier. The answer was included in the same email.
I could not believe someone was answering emails and correcting orders on a holiday weekend.
You get all the stars on the flag from me.
With sincere gratitude,
Toni

24 May 2026
Unprompted review
Rated 5 out of 5 stars

I made a mistake and didn't get enough…

I made a mistake and didn't get enough yarn. I needed one more skein, and Purl Soho was kind enough to refund my shipping for that one skein, plus they tracked me down to check the dye lot number.
Plus.. their yarn is SO lovely!
Honestly, who does those things in this age??
I am grateful!

2 May 2026

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