Purolator Reviews 7,289

Most of the time they are late, They like to use the weather as an excuse, they mus think we dont have windows in our home! Shipments go missing and good luck with customer service THERE is none

Every! Freaking! Time! they just don't bother, planned delivery with pre-submitted buzzcode, instructions, snaile locker in the building in case courier doesn't have access, and purolator is just the only company WHO NEVER BOTHERS. No intercom buzz, no call, nothing, just post-hoc notification uh-oh we TRIED.
Pay your drivers or teach them or close and start a bakery!
Now I need to travel for 25kg box to the middle of nowhere.

I’m honestly disgusted by the level of service from Purolator.

The delivery driver didn’t even attempt to ring my building’s buzzer, even though the buzzer number was clearly written on the shipping label. Instead of making the most basic effort to deliver the package, the driver simply reported that the building was “inaccessible,” which is completely untrue.

This kind of behavior suggests either laziness or very poor training. If drivers can’t follow the simple instruction of ringing a buzzer that is clearly listed on the label, it raises the question of what kind of training they are receiving.

To make matters worse, Purolator then told me that I would need to pick up the package myself from their nearest depot. That completely defeats the purpose of paying for delivery in the first place.

After seeing the long list of one-star reviews online, it’s clear that this is not an isolated incident. I’m honestly surprised that Purolator is still in business and that companies continue to use them for shipping.

Unfortunately, it seems that Purolator does not take customer satisfaction or accountability seriously. This was an extremely frustrating and unacceptable experience.

You guys dont even deserve 1 star. Saying you showed up but didnt, twice. You guys realize most of us have cameras right? We can see your lies.
I hope youre ready to reimburse the customers, like myself, who had to use your service.

I received a weather delay Monday morning the day before I was to receive my package which could be understandable. It is now Wednesday and I have not received any updates. I talked with multiple agents as to updates (even a 2 day window would be fine as I need to be home to receive the package as they drop if off 15km away from me for pickup. I tried for redelivery once and after 2 days of waiting - Purolator said the driver tried to drop off (I was home) then ended up at the pickup location anyway) and they would not or could not event tell me which province my package was in let alone a delivery update. I had another package shipped a day later from the same area in Ontario via UPS and I have received the package today (ground shipped due to batteries). How does UPS do it and I cannot even get a status from Purolator? This is a consistent issue with Purolator and I have no option to use another courier.

Pathetic excuse for a delivery company. I was home all day. Went to walk my dog late afternoon and found the delivery notice stuck to my power meter. How lazy is that! Another 6 ft is my door. These clowns will leave $3000 of fragile electronics outside my garage door in the driveway during a snow storm, but take back a hundred dollars worth of drawer slides from Amazon. The drop off/ pickup place has hours that down even come close to serving people who need to go out of their way to get the parcel.

One of the worst companies I have ever dealt with from the delivery driver to two customer service agents on the phone to the person at the pick up desk where I had to go and get my package after the delivery driver refused to follow clear delivery instructions. STAY AWAY!!!

I have never had a good experience with purolator. This time there was an error with the address they had and I corrected it as soon (which was also a pain, tried calling and would be redirected to the live chat which was awful) as I got the message but then kept getting the notification for the next week that there was an issue. Kept going through the process and was told it would be redelivered but nope they went and sent it back to the sender 🙄 In the past have had issues with them “attempting” to deliver and giving up after one try and they just blatantly ignored all delivery instructions and never even attempted to access the building.

Worst courier company of all time! If I could give it zero I would. Estimated delivery is nonsense and at some point your shipment just dissappear from their tracking. Customer Service knows even less. Why are they still in business???

Worst company and customer service ever. Suppose to deliver express package in 1 day from Ontario to Calgary.. its been a week and tracking says delayed due to connection. Funny part is its been sitting in calgary for 5 days.
I wouldn't order from anyone online who uses purolator as their courier.

My package was supposed to be delivered on Feb 19th but reached st johns processing facility Feb 25th. Then sat there until March 6th. When I called they couldn't find it. Then on the Feb 6th they stuck it in the mail. I will never use you guys. Never ever. Your customer service hardly speak English. I give your company a 0 across the board.

It is getting worse by the day. Had a package supposed to be delivered on Thursday, really important one. When they got to my building, couldnt find the buzzer, no harm, there is no buzzer (broken). The driver could have called, or even drop my package at one pick up location. Instead, he put the delivery as missing information at 1PM of the same day. I message purolator and asked to have package change for pick up (their warehouse is about 10 min from my place). They confirm and gave me a ticket. 1 day passes by, system still hasn't updated. Got in the chat again, now it is friday afternoon. and They say will take another business day to update the system. meaning I may be able to pick it up with luck on Monday, most likely on tuesday. therefore, 5 days delay on a package that is really important. I broke my phone, samsung sent a kit to send to samsung repair. thats what is in the package. So it means 5 more days without a phone, can you imagine the nightmare? adding up to samsung "time to fix" I will stay half a month without a phone because purolator could not bother to have comon sense

I am writing to express my disappointment with the service I have received regarding a delivery that I have been waiting for for over a week.

During this time, I contacted customer service several times hoping to receive accurate information or a solution. Unfortunately, I was given incorrect information which created false expectations about the delivery timeline. This has been extremely frustrating, especially as this package is very important.

What I found particularly concerning was that during one of my calls, an agent asked me to stop calling. I found this response to be quite rude and unprofessional, as I was simply trying to ensure that my package had not been lost.

Overall, I am very dissatisfied with this experience. I expected clearer communication and better support from your customer service team.

Worst experience of my life. Bad customer service and bad overall service. Didnt even pick my express package up and so it didnt come when it was supposed to.

As a business owner of 10 years shipping throughout USA and Canada, Purolator was a fallback when Canada Post was not reliable due to strikes. Now, over the last year of Trump tariffs 2025, Purolator has been adding fees and taxes (tariffs that are supposed to paid by the American customer, not the Canadian supplier) more than 6 months after the shipments were made. These are fees and taxes that were waived by UPS (the company that Purolator hands off to in the US). Our products are CUSMA compliant. I have maintained contact with our liason, but he keeps saying that their teams are working on the issue.... For the last 7 months they have been adding extra shipping fees to our Machool shipments saying that the dimensions are double what they actually are. So far, Chit Chats have been a company saver, so anyone reading this, go there.

This is the absolute, worst delivery company ever. I live in a bit of a remote area but still get deliveries from Fedex, UPS, Loomis, Intelcom... all of them! Except of course, Purolator. They actually tell stores that they do deliver to my address and leave my packages at their drop off points and the nearest one to my house is 40 minutes away, and if that one happens to be closed, they'll leave it even farther away, so I have to drive long distances to pick them up. This is completely unacceptable and I encourage everyone to pursue them legally like I am.

Tired of Purolator. It’s a shame so many stores still use this service. Not a single one of my packages has ever been properly delivered, they don’t bother trying to access the building, ring once just to pretend they tried, and leave a notice. This time was no different. I ordered from Columbia and wasn’t given the option to choose a different carrier. To make matters worse, the pickup location they use is a run-down corner store in a sketchy area near a shelter. Absolutely unacceptable experience from start to finish.

Unreliable service, especially for express deliveries. The customer support was extremely disappointing and unhelpful. Overall, a very frustrating experience.

On two different occasions Purolator lied and said they attempted to deliver my parcel and I ended up having to go an pick up the parcel at a Purolator outlet. On both of those cases I was home, specifically waiting for a pick up. On another occasion, they said my item was delivered when it was not. NO ONE came to our door which security cameras can verify. Today, however, the parcel I was expecting arrived during the time period (8 a.m. to 9 p.m.) given. I am very grateful and relieved. Hopefully, that means their service has improved, as I need to make a second order from the same company who uses Purolater within the next few months. If my next order is successfully delivered, I will give a much better rating.

If I could give -1 star I would!

Why does Purolator suck so much at doing their job? Called 4x and still can’t get my address right!!! A simple task. This is next level incompetence.