Putnams Reviews 

Great service, great product, what more can I say.
I phoned to get VAT relief and ordered in from Tracy, within 26 hours it was fitted and in place and sooo comfy!
Thank you all at Putnams

Recently diagnosed with OSA I’m having to wear a CPAP full face MASK!
As a result my sleeping position has been badly impacted, but thankfully I discovered this BRITISH company and its purpose designed pillow🙏 I was so pleased with the ease of the online purchase and delivery process, the quality of the product and the results it’s providing me😎. Can’t fault a thing, many thanks again from Steve

From the initial email contact to refilled cushions return the customer service has been prompt, informative, polite and professional and the returned cushions are fab. My only negative is that it would have been helpful to know when the cushions were to be returned, as they were left on our doorstep.

Personal service, nothing is too much trouble and the company went the extra mile to fullfill the order quickly.

Incredible service and customer experience.

From start to finish in all my interactions with Tracy, I was reminded what excellent customer service and experience can look like

Cushions are looking fantastic!

Outstanding service for the second time! Having used Putnams once before for an entirely different reason, we went to them on Monday needing two insert cushions for our motorhome. Although they are extremely busy at the moment, they rushed through our job in order to help our son who is disabled, phoning us on Thursday to say that they were ready. The result? Two cushions of exactly the right density and size, wrapped in foam and netting, which add to the existing bench cushions to form the extra berth that we needed. Our son would not have understood why we couldn't go on holiday so it's been a life-saver (well, you know what I mean) for us. I recommend them unreservedly - many, many thanks to Bubbles (yes, really!) and the whole team.

I purchased a wedge pillow in April 2025 I contacted the company to say the foam is coming away from the memory foam. I was told this wouldn't deflect from its usage. I purchased a pillow that is faulty and I would have expected to receive a refund. If you buy something it shouldn't start coming apart. I would not recommend this product. In response to your reply the pillow is faulty it has come away from the memory foam it is not what I paid for the pillow is faulty. A 2 year guarantee should cover the fault and a refund should be given or replacement but ti be honest after the very poor customer service I would never use this company again. As I can see in a earlier review another dissatisfied customer AVOID AVOID

We are an Occupational Therapy charity and Putnams are a "go to" company for back and seating support. The team have always been supportive of our work as a charity, and we are confident referring clients to them, as we know they will receive high quality advice and products.

Very happy with the communication before during and after placing an order to refill my sofa cushions

Putnams refilled my feather filled Loaf sofa cushions with foam. I’ve got lower back trouble and it was causing me problems, and also uncomfortable for everyone else. I’ve dropped a star because they promised to ring me back when I first tried to arrange - she did explain they were very busy that day but they had promised to call me back. I called them a bit later on though, knowing they are a small family business, and they were great. Made it easy. They know exactly what they are doing, friendly and helpful, and offered good advice. My sofa now is transformed and so much better to sit on. But the very best bit is that we’ll never have to plump those saggy cushions again!

I’ve purchased from Putnams for years, always quality products and a pleasure to support British manufacturer

Almost a year ago I started waking up with a headache, stiff neck & painful shoulders. This on daily basis, could not manage more than 5 hrs of good quality sleep. Only a pot of coffee would save me in the morning.
One of those mornings I asked Google " medical pillows for neck pain "
It has taken a while to decide & a month ago Putnam pillow & Buterfly pillow arrived.
My sleeping troubles are over, uninterrupted 6-7 hrs of sleep, often I do wake up still in the same position I fell asleep the previous night - and that's a miracle- no tossing & turning.
Wonderful company, smooth process from start to finish, high quality products, hand made, little label sewn in by Tracy " Find comfort " and I do .
All the Best, very grateful to all involved!
P.S.
I still enjoy my coffee in the morning, even more so now that I.m pain free.

I can't recommend Putnams highly enough. Arrangements made via email very straightforward, with prices clearly provided. Pickup and delivery very efficient and turnaround time for my cushions was within a week. All in all, excellent service. Thank you Putnams.

Absolutely amazing. Really happy with service. Lady on phone really helpful. All cushions returned within 2 weeks at lower than quoted price. Overall cost for 6 pads cheaper than one from the original manufacturer. Would very highly recommend them. Chairs have lovely new lease of life. Very happy, thanks

Excellent customer service. I ordered a slightly odd shape foam cushion and received a phone call the next day advising me to send a template which I did. When my order arrived there was a slight error, which was rectified immediately and with apologies. My new cushion arrived today and I am delighted with it. I would use this company again without hesitation.

Fantastic service from the team. Phoned at 10am and by 2pm they had quoted and cut our foam to size and we had popped in to collect it. Exactly what we needed - the lady who dealt with the order even took the time to check that what we'd requested was the best solution to our requirements even though this was only a small supply only order. We'll definitely be back when we have more foam and cushion requirements next winter.

Excellent customer service. Quick delivery. High quality products.
I’ve had a few products from Putnams, most recently I ordered some custom cut foam for a garden seat. I spoke with Putnams about what I needed and they advised on the best type of foam for the order. They cut it perfectly to size, delivery was prompt and the foam is perfect for the space I had.

I have purchased a couple of products from Putnams (pillow and mattress topper) and have been blown away by their quality. The mattress topper is the most comfortable I have ever used and the delivery arrived quickly and well packaged. I was kept informed throughout the ordering/delivery process so can’t recommend Putnams enough!

I bought a Putnams wool knee pad because Putnams have a good reputation and offer it as a wool option. The pad itself is great. I particulary like the wool option which is soft, comfortable and can be adjusted to give less/more support. I also opted for this pillow because it has an adjustable velcro strap to keep it in place. The BUT is that the strap is too long and therefore swivels out of place. The remedy would be to make the velcro on the pad itself longer so there is more adjustability. I contacted Putnams who were pleasant but said their team was too busy to make a 'bespoke' pad covering for me. My point is that I cannot be the only person with thinner than average legs! And the remedy for ALL pad covers is easily remediable. I have asked that the managment team discuss the issue and get back to me. I have managed a bodge sewing job myself to shorten the strap. But should not have to do this. Otherwise a great product.

I’ve never used this company before but I always use firms in Devon where possible as o find them more trustworthy.in this instance I ordered a heavy duty cushion for my wheelchair I no tried it for 2 days but due to my condition it felt uncomfortable so I called them and was put through to a lovely lady called bubbles whom I discussed my problems with and she resolved the problem with no drama , i appreciate that so much being elderly things can be difficult but everything was so easy they will be my first stop for all my requirements