I had a problem with an Air Arms TX200 that had a cocking swivel pivot break when it newly arrived. It took a long time to obtain a replacement, but Pyramyd Air kept me well informed & the delay was... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Gear up for your next adventure with our large outdoor gear and equipment selection. With a best-in-class online shopping experience, you'll find everything you need to enjoy the outdoors to its fullest
Contact info
5135 Naiman Parkway, 44139, Solon, United States
- 888-262-4867
- support@pyramydair.com
- www.pyramydair.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
P.A. is ORGANIZED!
The way P.A. "packages" tins of pellets..... is absolutely superior!
Received product(s) in 72-hours!
Trusted Seller
Everything I've ordered thus far was shipped fast. No complaints here.
Pellets came in great packaging
Pellets came in great packaging! No dented tins unlike other companies.
Well done PA!
The fast shipping and the 1500 extra…
The fast shipping and the 1500 extra points for the holiday, enticed the recent purchase.
Pyramyd once more came through with…
Pyramyd once more came through with what I wanted, outstanding price, and fast shipping. Buy 3 get one free pellets, and a scope mount I've been wanting.
Great Experience very easy Website to…
Great Experience very easy Website to Buy your Products! Quick shipping ! Will Buy again Thank you
Great service as always!
An item that was initially out of stock came in a few days earlier than expected and I received a back in stock notification. So, I ordered two of them right away. Within two or three hours I received a shipping notification with tracking! Super service and communication for my order. And as always very competitive pricing on anything that is carried!
Buyer beware
Bought 3 expensive guns and two out of three was used scraped up defective with missing hardware company employees laughed and wrote me off causing me to file a lawsuit buyer beware
great customer service....
great customer service....
Great products!!!
Frustrated
What did I like? Well as of right now this has been a 2 1/2 month process of trying to purchase an air rifle. And as of today it still hasn’t arrived so I can’t review the purchase. But, I can tell you what was a bit concerning to me.
I like competition, and I thought I was looking at 3 different sellers of the FX rifle I wanted. But come to find out they are all the same place, but with different names.
Pyramid Air
Airgun Depot
Utah Airguns
I don’t understand why you need to do this. I read threads saying pyramids service was better, how?
Having preordered an FX Maverick with an in stock date well before xmass I thought I was safe. But, then with numerous emails and chats, phone calls I find out I can’t get it due to product being phased out. Ok. So I look at an FX leopard. Some mistakes on my order form, my fault, and now it’s shipping.
Being a first time buyer of an air gun in this price range I find your entire set up confusing and frustrating at the same time. I was told in one email to keep checking the website to see if my preorder was in stock! Really? Shouldn’t you as the seller let me know it’s arrived?
All in all I give you 2 1/2 to 3 stars. You need to be better. If I operated my transportation company like you, I’d be out of business.
False advertising and terrible service-Pyramyd Air is terrible!
I bought a velox and Pyramyd offered a special for a free “10 for 10” where they pump up and shoot the gun to make sure it works and holds air. Well that didn’t happen. The gun didn’t work so all this for nothing. I sent it back and that was weeks ago and still no response. They respond by sending a form email. Then they ask for more info. I sent that. No response. Nothing. They commit false advertising and then just say deal with it by not even responding. Terrible company. Do not use this store!
Great fast service.
Ordered and two days later it was delivered. Great experience.
Knowledgeable salesperson.
No Discount :(
Transaction was not a problem, but I was emailed a $10 off code, and when I checked out, there was never a place to enter it, so it was worthless!
Highly recommended!
I bought 3 Archery Mystery Boxes from Pyramid Air intending to upgrade my older crossbow. The Lord blessed me with 3 incredible crossbows, including a $3000+ Ten Point Titan! They shipped in excellent boxing and got to me in 2 days. I have nothing but great things to say about Pyramid Air and highly recommend them!
Great company
Let me know what I was wanting would work on my air rifle quick shipping
Well you asked ;)
Well you asked ;). I bought the mystery gift knowing full well it was a gamble. I saw that there was a left handed bow in the mix, but hoped that being a previous Pyramid air customer, they would have an idea that I was right handed.
Well I got the left handed bow. Can't say I was thrilled as it is really worth 0 to me. Very nice bow, and certainly worth more than the 250 I paid. Not really complaining...well a little. They did not falsely represent the items, so it's really on me. Hopefully there aren't a lot of these bows in the mix and my bad luck will help future gamblers.
Order was handled quickly as was…
Order was handled quickly as was shipping. Item arrived safely.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








