Pyronix Reviews 445

Technical support is always first class and this morning was no exception. Thanks very much.

Excellent service and resolved my issue straight away

Waste of money, never works , tried 2 now and can't answer calls when I'm out , even in good 4g areas

Been installing pyronix systems for 30+ years. The latest euro 46 although menu can be somewhat difficult to navigate it's always nice to know they have a brilliant tech support team. 5 stars boys.
Paul... PLES Electrical.

As installers we just keep fitting the enforcers . No issues . They just keep on working doing what they should and doing it very well. We moved from another well known brand due to persistent issues . Fit and forget pyronix. Also if on the odd occasion we need a little help the tech team are spot on.

always amazing service.. great team

Used this company for years as an installer and fitted hundereds of systems either enforcer, euro mini, 46 and 280. We have been more than happy wirh the product and still are but recently have been forced to use a different manufacturer due to the lack of tech support, the rep cannot answer his phone, reply to missed calls or messages, nor can the tech support team.
Its a shame the company has gone this way as we loved the products but we can no longer use a manufacturer with zero communication skills, if I worked like them I would be out of business in weeks.

Having used pyronix for many years and having recently started my own company the obvious choice was to use pyronix. Bryan Evans was fantastic getting me set up with personalised literature and customised products featuring company logos. Just all round fantastic. Great engineering training videos and webinars for new an existing products. Just all round great service and great products. Thanks again guys!

Home Control 2.0 App unable to connect to Pyronix Cloud the majority of time. Therefore unable to check the panel status remotely. There is nothing wrong with my Wi-Fi, Power or Login credentials. There are no error messages on the panel either. What is the point of paying for cloud services when you unable to check it remotely and furthermore it never sends notifications!

The best customer service I’ve had. The team helped me set my alarm up independently as my installation company had gone bust. They were really patient and talked me through everything. The alarms are ace too.

I was honoured to have Keith set-up and help me with some INSITE Software concerns.
Timely, expertly and confidently done.

Only giving one star because you can not give a 0. Had this alarm for two years now, It is the biggest load of crap, may as well not have an alarm. It is supposed to notify you if it’s been set off, it doesn’t. If only I could go back try old system.

My Pyronix Enforcer alarm system was registered under a company that had sold up. I had no idea how I could activate the cloud/remote function as I didn’t have access. In all honesty, I wasn’t expecting much help but I reached out to Pyronix.
The response made me feel like I was the only customer Pyronix had! Incredible, 1st class, impeccable.
The advisor was Emma Wheeler and she dealt with my issue from start to finish with the most amazing customer service I have ever received. Absolute credit to the company. I would recommend Pyronix 100% without a hint of doubt.
Thanks guys and Thank You Emma.

Excellent experience with installation support. Highly recommended.

Had a Pyronix alarm system installed a few years back and it’s never worked for a week or more without going into error mode. Spent hundreds having it looked at by Pyronix fitter but nothing seems to fix it. Batteries go after just a few weeks. After about 2 years the engineer went to supplier and said it was defective and asked if they would replace it but they said no. Horrible experience overall.

Excellent tech support from Pyronix on the UR2 universal receiver

Professional Installer: Had a small blue-tooth programming issue, I spoke to Ryan and Chris regarding the matter and it was sorted.
They are a great team and very professional at fault issues, Thank you.

Joined Jim for the online zoom Enforcer introduction. Great pace for the presentation - and a success. I sorted a customer faulted system out in the afternoon. I currently use a competitors products for installs but would now look to try Pyronix 👍🏻

Excellent support as always, friendly, professional and very knowledgeable - we have been using for years and they exceed every time both with technology and branding. Highly recommend.