Q-Park GmbH & Co. KG Reviews 141

Unfortunately, this was one of the worst parking experiences I ever had. I parked at the Dresden Altmarkt (Germany) on the 20th of December. Returning to the car park around 10.30 pm, I wanted to use my ‘blue badge’ - disability card, which allows for free parking across Europe. When I rang for assistance, I had a very unfriendly lady who said it doesn’t apply to this car park and I have to pay despite the disability card. When I queried it and said I use this card whether I’m in London, Berlin or other towns in Europe, she just said in a very aggressive manner, “Are you going to pay now or not? “ After that, she didn’t take any of my calls and pretended not to be there. I did pay but I think this customer service was absolutely appalling and I don’t think I will use Qpark again.

This company and its jobsworth staff are complicit in organised crime. It is legitimately safer to park on-street. Leave your vehicle at your own peril!

Q-Park Westend-Gate Frankfurt: Online booking does not produce a confirmation mail or receipt. App doesn't work. Webforms don't work. Email to servicecenter of q-park is not answered. Nobody present at the parking to talk to. Pedestrian access to parking is filthy, elevator out of order.