QDOS Accident Assistance Reviews 

I wish i had minus No to give . One of the worst company . No business ethos . The biggest scam firm . Same words money is due to transfer it's been 10 months . Took my car but no money sign . Dnt ever go to this company .

Awful service . 4 months later I still haven’t been paid for my vehicle and the PI claim was nowhere near what was indicated initially. I can’t get a response let alone an apology . They have made a distressing situation a lot worse.

Good service

It should be a zero review. They have sent me daily emails since November 13th asking me to sign a witness statement. I replied that they had the wrong person and suggested their client had provided my e-mail address incorrectly. They ignored my response and still sent daily e-mails, bypassing my spam filter. This cannot be the actions of a reputable company. Suggest you avoid at all costs.

It's been 3 months and Qdos have still not paid me or the car finance company the money they recieved from 3rd party insurer!

The car got fixed but the need to send videos and shots of our car rather than a mechanic taking it away and assessing it was a problem. We traveled to France the day after my car was hit and had intermittent wi-fi. We had to rely on a friend taking and submitting the necessary evidence which was not ideal.

Great service

Just sorted everything out, no hassle, no worries, no problems. My car is now back looking as good as New.
Excellent service.

It was quick with extremely helpful ans understanding people.

QDOS gave me peace of mind from the initial phone call to the return of my car fully restored. I was kept informed at all stages of my no fault accident claim. A replacement car was provided very quickly. This review is for an accident on 05/09/2025, my car was quite severely damaged at the rear and spent a considerable time in the repair shop. An excellent service from a quality company in my opinion.

WARNING WARNING WARNING. Please do yourself a favour and steer clear using this company. Absolute circus from top to bottom. I read the reviews before i used Qdos Assistance, and whilst sceptical, the garage who introduced us to them said it would be hassle free, despite the current set of reviews and the fact they have recently appeared on The One Show on BBC 1.

The company failed to chase the other drivers insurers for liability and dragged their heels to ramp up the unnecessary hire period. We have called and chased Qdos, only to be told our handler isnt available, their system is down and its a very busy time and the moment. After the 9th or 10th set of excuses, we went to our insurers, paid no excess and had the vehicle repaired and returned.

Regardless of the offer of "No excess" or "You don't need to your insurer" I think the reviews in the end, were quite correct.

A pleasure dealing with qdos
No problems with communication and service efficiently arranging times and any letting you know in advance of any disruptions.
Happy to help with other problems outside of their department and ensure everything is well

Hassle free, no issues

I’d give them a zero rating if I could. I’ve been waiting 9 weeks for my insurance money to come through, after someone ran into the back of me. Just a straight forward claim. Every time you call, they give you their bog standard response. Can’t speak to anyone else apart from the same people each time you call. Just reading ooff a script. Absolute BS company! How they run a business I’ll never know! Now I need to take this further. 😡

Paul was an absolute pleasure delivering our courtesy car, very kind and a genuinely lovely person. He made everything very easy, was happy for me to check over the car and film it all. He explained everything clearly. Fantastic service.

Qdos was very efficient. They offered a great service and ensured the process was stress free. I highly recommend Qdos to others who may need their service.

No stars. Should be behind bars and out of business. Blatantly holding onto settled claims and no intention to pay until ordered by court decree. Do yourself a favour and take court action once you have gathered all the evidence you need. Avoid this cowboy outfit if it's not too late. Otherwise it's going to the wire I'm afraid. Shysters

After immediately winning my own case in less than 12 hours (from time of incident) and receiving a full admission of liability from the third party, I foolish asked QDOS to assist with the claiming back of funds to repair my vehicle.
I have since been informed by QDOS that the funds have been ready for several weeks and the reason they haven't yet paid out is because I haven't sent them my banking details... Which I asked them to send the link for 11 times.
They consistently say the customer service team will inform the managers who will call me back.
I have never ever once been called back and absolutely 0 progress has been made for months
They are a bunch of thieves, criminals and liars.
DO NOT UNDER ANY CIRCUMSTANCES USE QDOS EVER!!!
I have literally just got off the phone with them now at 15:13 12/11/25 where they promised they would immediately send the email. Surprise surprise they didn't.
QDOS reference ECO/ND/37936/1

From start to finish, my case was handled by Qdos and Shabnum with the utmost professionalism and care. Communication was consistently excellent (10/10), with clear updates and well-defined timelines at every stage.

I would highly recommend this company
AG

Thank you