QETTLE Reviews 1,514

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality and the excellent customer service received. Many highlight the convenience and ease of use of the taps, appreciating the instant boiling water and filtered options. People also found the installation process straightforward, with many successfully fitting it themselves or noting that plumbers found it easy. However, some customers also noted issues with the product's durability, specifically concerning leaks and electrical faults with the boiler tanks. A few other people also felt that the after-sales service was poor in certain instances, and some experienced issues with the tap spitting or not delivering water at the expected temperature.

What people talk about most

Product

Reviewers highlight positive aspects of the product, with many praising its quality and convenience.... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the product's robust... See more

Service

People report ambiguous experiences with service. Many customers praise the excellent customer service,... See more

User experience

Consumers generally find the user experience to be positive, highlighting the ease of installation and use.... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the helpfulness and... See more

Based on these reviews

Rated 5 out of 5 stars

Excellent product - great customer service. Installed 2 years ago, I change the filters and do the "deep clean" as instructed. Works faultlessly. However a friend tried (very hard) to operate... See more

Company replied

Rated 5 out of 5 stars

Qettle installed today by a plumber friend, he’s now installing more Qettle’s than the other Q competition. Easy install other than having to reconfigure our waste pipes for the vent pipe. Works pe... See more

Company replied

Rated 5 out of 5 stars

I bought a Qettle boiling water tap just over 3 years ago and I love it. Recently had a leaky component after replacing the filter, so rang the company for advice. I cannot fault the customer service... See more

Company replied

Rated 5 out of 5 stars

We bought a Quettle some months ago, but it developed an electrical fault. I contacted the company by phone and within minutes was promised a replacement tank which arrived two days later. The replace... See more

Company replied


Company details

  1. #155 of 244 best companies in Home improvement shop
  2. #46 of 93 best companies in Kitchenware Shop
  3. #112 of 199 best companies in Decoration and Interior Design Store
  4. #82 of 137 best companies in Kitchen supply shop
  5. #33 of 54 best companies in Plumbers' merchant

About QETTLE

Written by the company

Brilliant, British-designed and manufactured QETTLE boiling water taps are 4 in 1, and dispense truly boiling, 100°C water - so you can make a proper cuppa!

Why Choose QETTLE?

Simple and safe to use, easy to install and cost-efficient, it’s time to say hello to a QETTLE and goodbye to your kettle! And best of all, thanks to its unique, multi-patented design, a QETTLE is affordable, too.

As a family-owned business, we know great products and great people make the difference. We’ve lived and breathed kitchen taps for two generations and our fantastic team of dedicated in-house customer service, design, engineering and manufacturing means our family can be trusted to bring a quality, unique product into yours.

4 in 1

Always 100°C water, nothing less.

Filtered drinking water (you can add a chiller too).

Normal hot and cold flows.

It’s that simple.

BUY QETTLE ORIGINAL

Reassuringly Safe

With two-stage safety and an insulated spout, a QETTLE boiling water tap is reassuringly safe. First of all, there’s the red safety clip. When in place, it makes it impossible for boiling water to be dispensed. Highly visual and tactile, it provides peace of mind for children or more vulnerable members of the family. There’s no need to remove the safety clip for filtered drinking water, so the kids can fill up safely and easily.

Secondly, there’s a handle lock. The button on the handle must be pressed down at the same time as the handle is turned clockwise. So even with the safety clip removed, it’s a precise and exacting action to get boiling water.

And of course, unlike a kettle, a QETTLE is fixed in once place, can’t topple over and doesn’t need to be lifted.

How Many Cups?

QETTLE boiling water taps can be teamed with 2, 4 or 7 litre boiler tanks. Making instant hot drinks is just the beginning, so think about how you'll use your tap before you choose its tank size. A 2L tank will give you 4 cups of boiling water in one go, a 4L tank delivers 8 cups and a 7L tank provides 14 cups.

BUY QETTLE SIGNATURE

Installation Your Way

Whether you’re fitting your QETTLE yourself, engaging a plumber or using a QETTLE Accredited Installer, you can be confident that installing a QETTLE is fuss-free.

If you’re still doing your homework, a great place to start is our pre-installation checklist, which covers everything you need to know from water pressure to working out what will go where under the sink. Our step-by-step installation video is a must-watch.

QETTLE Care

As with any appliance, there is a small amount of care required to keep your cuppas tasting great.

Filter cartridges must be replaced every six months (we’ll send you reminders) and once a year you’ll need to deep clean your boiler tank. This is a very quick job you can safely do yourself, all you’ll need is £7.50 for your Kilrock descaler, and 10 minutes to follow our step-by-step video guide at QETTLE.com.

Our Product Range

Our chrome finished Original tap provides all the features of our 4 in 1 range, at a really great price.

BUY QETTLE ORIGINAL

Our Signature Modern is the perfect partner for contemporary kitchens, available in a choice of colour finishes.

BUY QETTLE SIGNATURE MODERN

Our Signature Classic tap offers an elegantly flared base and spout with white lever handles and suits the more traditional kitchen. Available in a choice of colour finishes.

BUY QETTLE SIGNATURE CLASSIC

QETTLE Original Mini is one of two 2 in 1 QETTLE taps offering 100°C boiling water and filtered drinking water. Mini but Mighty!

BUY QETTLE MINI

QETTLE Signature’s Mini partner also offers 100°C boiling water and filtered drinking water. The perfect smaller sibling to a standard mixer tap.

BUY QETTLE SIGNATURE MINI

Our QETTLE Mixer offers a complementary tap for those with a second sink, providing hot and cold flows.

BUY QETTLE SIGNATURE MIXERS

Chilling your filtered drinking water down to 4°C is something you won’t regret in summer!

BUY QETTLE CHILLER

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Replied to 47% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

A really good quality tap.

A really good quality tap that does what its supposed to do. I had to get the mixer valve for the hot water pressure and wish I'd got the larger tank to go with it, but we are learning to get used to it!

Arrived, well packaged and our plumber fitted it very neatly inside the cupboard. I personally wouldn't try a DIY job.

Certainly an expensive luxury but one we are pleased to have in our kitchen.

6 October 2025
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Reply from QETTLE

Dear Nicholas, thank you so much for taking a moment to share your QETTLE experience. We're glad to hear your plumber has made a neat job of installation, and trust you continue to enjoy all your QETTLE convenience!

Rated 5 out of 5 stars

Great product!

Great product!! Very happy with my purchase, great quality and looks super in my kitchen

30 September 2025
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Reply from QETTLE

Dear Anna, many thanks for sharing your QETTLE experience - we are delighted to hear how pleased you are. Thank you for choosing QETTLE, and keep on enjoying those QETTLE cuppas!

Rated 5 out of 5 stars

Exactly what we were expecting

The tap arrived on time and is exactly what we were expecting, the instructions are clear, and it was possible for us to fit this ourselves, although it does take a little while, especially if you are replacing an existing hot water tap. It makes a lovely cup of coffee.

24 September 2025
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Reply from QETTLE

Dear Former Flyer, thank you so much for sharing your QETTLE feedback. We're delighted to hear your QETTLE has fulfilled your expectations - and hope you're enjoying all the instant cups of coffee. Thank you for choosing QETTLE!

Rated 5 out of 5 stars

A couple of initial problems but well resolved probs.

A couple of initial problems; perhaps to be expected as everybody's setup is slightly different. These were very well resolved. Best of all, the staff were a pleasure to deal with, and the system is brilliant!

23 December 2024
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Reply from QETTLE

Dear Martin, our thanks for sharing your QETTLE experience - we're so pleased you're pleased with your new tap and that we were able to support you getting the tap up and running. Thank you for choosing QETTLE and here's to all those 100C cuppas!

Rated 5 out of 5 stars

I absolutely love my Qettle tap.

I absolutely love my Qettle tap.
It not only looks good but it works well and is so easy to use.
Its very strange not having a kettle on worktop. But I love it.
I have a 4 in 1 so all water is filtered.
The taste is so much better, even cooked veg taste better.

26 September 2025
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Reply from QETTLE

Dear Elaine, we are so happy to hear how happy you are! Thank you for choosing QETTLE and for sharing your recommendation. Keep on enjoying those 100C QETTLE cuppas!

Rated 5 out of 5 stars

The company are very helpful

The company are so helpful and easy to chat about the product with.
We have just completed our new kitchen and the Qettle tap is proving extremely useful.

22 October 2025
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Reply from QETTLE

Dear Linda, our thanks for choosing QETTLE and sharing your feedback - we are so pleased your new tap has proved such a great addition to your new kitchen - here's to many more QETTLE cuppas!

Rated 5 out of 5 stars

Urgent Enquiry From the initial enquiry to…

From the initial enquiry to installation was less than a week, albeit being an urgent request, the company were excellent and bent over backwards to help.
The engineer was brilliant and efficient.
Full marks all round 👏👏

24 September 2025
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Reply from QETTLE

Dear Jeff, our thanks for sharing such lovely feedback - we are truly grateful for your 'full marks'! Thank you for choosing QETTLE and keep on enjoying those 100C cuppas!

Rated 5 out of 5 stars

I had many questions before purchasing…

I had many questions before purchasing this tap and Dan made my experience easy and explained everything clearly and more.
The tap is amazing, finally reduced my plastic waste contributing towards the environment and consuming clean filtered fresh chilled water with instant boiling water for a nice relaxing tea.

17 September 2025
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Reply from QETTLE

Dear Mr Ikram, our thanks for sharing your QETTLE experience - we're so pleased we were able to help with your queries and that your QETTLE has fulfilled your expectations. Enjoy your QETTLE cuppas and filtered drinking water!

Rated 5 out of 5 stars

Thank you QETTLE for supplying such fantastic products.

Thank you QETTLE for supplying such fantastic products and providing incredible customer service to match. It’s always a pleasure to deal with Dan and the team - much appreciated for going above and beyond. I’ve been dealing with QETTLE for a number of years and wouldn’t hesitate to recommend.

14 October 2025
Unprompted review
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Reply from QETTLE

Dear Ryan, thank you so much for taking a moment to share your QETTLE feedback - we are delighted to hear how pleased you are - and we'll ensure your kind words are shared with Dan and his team. They are indeed stars!

Rated 5 out of 5 stars

Fantastic product

Fantastic product. I'm so happy with the quality of the tap, it's solid and I am very confident the joints won't wear in time.

Supporting a UK company was also one of the reasons I chose Qettle.

21 March 2025
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Reply from QETTLE

Dear Jay, our thanks for sharing your QETTLE review - we're so pleased you chose QETTLE and hope you're enjoying plentiful QETTLE cuppas!

Rated 4 out of 5 stars

Would definitely recommend Qettle

I ordered my tap over the phone and the sales person was friendly, professional and very helpful.
This is my second Qettle tap (due to moving house) so I would definitely recommend Qettle.
I would have given 5 stars but it’s quite noisy when the boiling water is coming out of the tap. It sounds like a coffee machine. Maybe it’s our water pressure.

11 September 2025
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Reply from QETTLE

Dear Sue, thank you for taking a moment to share your feedback - and indeed, for choosing QETTLE a second-time around... a repeat customer can only ever be a great thing! Do pop over a video of your tap in action if the noise is continuing to concern you - we're happy to have a listen.

Rated 5 out of 5 stars

Excellent tap

Excellent tap, also purchased the cooled filtered water along with the boiler tap. Very pleased with the qettle tap. Delivery very speedy and well packaged.

5 September 2025
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Reply from QETTLE

Dear Juli, our thanks for sharing your QETTLE feedback - we're so pleased to hear how happy you are - keep on enjoying those QETTLE cuppas!

Rated 5 out of 5 stars

Value for money quality product

I purchased the Qettle original 4 in 1 with the 4 litre boiler. Extremely pleased with the purchase for a number of reasons. The tap fixes securely to the stainless still sink we have with two fixings. Our previous tap when moving the spout would loosen the one fixture it had over a short time. The 100 degrees boiling water comes out with a great flow as does the filtered tap, hot and cold. A product I would highly recommend.

8 September 2025
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Reply from QETTLE

Dear Nick, our thanks for taking a moment to share your QETTLE feedback - we're so pleased to hear how happy you are with your new tap, and we really appreciate you sharing your recommendation. Thank you for choosing QETTLE.

Rated 4 out of 5 stars

feedback

order arrived on time
hot water is boiling
drawback- hot water spits out and can create scalds

1 September 2025
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Reply from QETTLE

Dear Jo, thank you for choosing QETTLE and sharing your feedback. QETTLE is a true, 100C boiling water tap, and sometimes the energy of the boiling water flow can come as a surprise. The below video is a really good watch - it explains how varying water pressure can affect the overall performance of the boiling flow, and it also gives some interesting insight into how the tap works. We hope it's helpful - but if you're still not sure, please don't hesitate to reach out to our QETTLE Customer Team, who'll be pleased to support you.

How does a QETTLE tap work?
https://youtu.be/ks7ZPyvaA-Q?si=9w0IxmxEzwsUtVxl

Rated 5 out of 5 stars

Revolutionary!

I love it, it's my favourite thing in my kitchen. The instructional videos were really helpful and generally easy to install. Nicely packaged too.

7 July 2025
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Reply from QETTLE

Dear Joanne, wow - our thanks for sharing such a lovely review! We're so pleased to hear how happy you are with your QETTLE - here's to many more QETTLE cuppas.

Rated 5 out of 5 stars

Very happy with our Qettle tap

Very happy with our Qettle tap. Haven’t had any issues at all. Now couldn't live without it!

3 September 2025
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Reply from QETTLE

Dear Charlotte, thank you so much for sharing your QETTLE feedback - we're thrilled to hear how happy you are with your tap - thank you for choosing QETTLE.

Rated 3 out of 5 stars

Product is fantastic, install could have been better

Product is fantastic, works great and delivers super chilled and filtered water and boiling hot from one tap which is just what I wanted. Price was pretty reasonable compared to other brands and has good options, delivery was fast however the biggest let down was that I had to wait months for the installer to come out. The install was expensive, and the installer was a bit inexperienced. They complained alot, didn't bring all the correct tools, took additional time (which is fine as the job got done, and product knowledge was good), but it made no attempt to measure hence couldn't figure out the best orientation of the units until I interviened, and also resulted in ugly overcutting into the kitchen cabinet shelf in order to fit, (had to drop below shelf which was expected, but the job was executed poorly) so now I will have to perform additional repairs. If you're going to pay for the install - I'd suggest demanding an experienced installer or watch them like a hawk while they do it, and be prepared to literally hand them a tape measure!

14 August 2025
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Reply from QETTLE

Dear Boden, thank you for taking a moment to share your QETTLE and QETTLE Accredited Installation feedback. We're delighted you're happy with your tap, but sorry the installation experience didn't meet your expectations. We will share your comments with the Accredited Installer in question.

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