Qobuz Reviews 

2,159
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 513 reviews, reviewers had a great experience with this company. Customers consistently praise the superior sound quality, noting the high fidelity audio and ability to hear new details in their favorite songs. Many appreciate the wide music catalogue and the platform's commitment to supporting artists financially, viewing it as a significant upgrade from other streaming options. However, some customers noted issues with the app and user experience. Reviewers mentioned the app can be buggy, laggy, or crash, and found search and playlist management less intuitive. Others experienced music disappearing from the catalogue or encountered difficulties with Qobuz Connect and Bluetooth connections.

What people talk about most

Product

Customers consistently note positive experiences with the product, highlighting its high bitrate audio and... See more

Quality

Clients share positive opinions on quality, with many reviewers highlighting the high bitrate audio and sonic... See more

User experience

Users describe ambiguous interactions with user experience, with many praising the app's look, feel, and ease... See more

Application

Reviewers highlight ambiguous aspects of the app, with many praising its look, feel, and ease of use, along... See more

Service

Reviewers mention ambiguous feedback about service, with many praising it as the best music streaming service... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I've used Qobuz now for a little over two years, and the experience has been mainly positive. There is one thing that is a bugbear for classical music listeners however: the track listing of ma... See more

Company replied

Rated 4 out of 5 stars

Overall great alternative to Spotify with pretty much the same songs/albuns and better payment for artists. The app overall is also easy to navigate. In my view there are 2 big problems that are makin... See more

Company replied

Rated 4 out of 5 stars

THE only streaming service thats good enough for audiophiles and has the highest fidelity audio streaming service available. Supports exclusive mode for compatible dacs... Good app to stay on top... See more

Company replied

Rated 4 out of 5 stars

I have used many lossless services. I went to Qobuz, because two high-end audio stores that I shop, both use it! The sound quality (my number one criteria) is very good. I do wish there were playl... See more

Company replied


Company details

  1. Music shop
  2. Hobby shop
  3. Music Management and Promotion

Written by the company

Fondée en 2007, Qobuz est la plateforme musicale française de streaming et de téléchargement destinée à toutes celles et ceux qui veulent vivre et partager pleinement leur passion pour la musique. Pionnière de l'excellence sonore depuis ses origines, Qobuz propose plus de 100 millions de titres en qualité Hi-Res (24-Bit, jusqu'à 192 kHz) et lossless (16-Bit) via le streaming et le téléchargement. La plateforme se distingue également par un contenu éditorial riche et éclectique, créé par une équipe de spécialistes passionnés. Disponible dans 26 pays, Qobuz est la plateforme musicale de choix de tous les mélomanes et audiophiles.


Contact info

4.2

Great

TrustScore 4 out of 5

2k reviews

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Asks customers to review

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Replied to 99% of negative reviews

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4.2

All reviews

(2,159)

793 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Qobuz have improved over the years.

The catalogue has grown over the years, the browsing is smooth, and the search engine is accurate.

27 July 2026
Unprompted review
Qobuz logo

Reply from Qobuz

Thank you! Really glad you've noticed the improvements over the years. Enjoy the music! 🎵
Lila, Qobuz team

Rated 5 out of 5 stars

Qobuz's user interface and selection…

Qobuz's user interface and selection are awesome. The site/app can be not as responsive sometimes to lesser known artists but I am always filled with joy to sit back and enjoy music on this platform. Thank you very much.

26 July 2026
Unprompted review
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Reply from Qobuz

Thank you! Really glad Qobuz brings you joy. We hear you on the search responsiveness for lesser known artists, something we're working to improve. Happy listening! 🎵
Lila, Qobuz Team

Rated 4 out of 5 stars

Like the simplicity of the app while…

Like the simplicity of the app while also providing quite a lot of functionality at the same time.

Really appreciate the approach to music and it's distribution - real music, and albums/releases focused rather then charts-like system for single songs.

Would appreciate linux desktop app. I am aware that it is in development. Just going to mention it here.

Would appreciate if mobile and desktop app be a bit more on par in terms of functionality as there are some thing that exist in mobile app that don't in desktop. It's a minor issue, but still an issue.

24 July 2026
Unprompted review
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Reply from Qobuz

Thank you for the thoughtful feedback! Really glad the simplicity and music-first approach resonate with you. Appreciate you taking the time to share this! 🎵
Lila, Qobuz Team

Rated 5 out of 5 stars

The future is Qobuz

Qobuz is by far the best music streaming service out there. I recommend it to everyone around me. Spotify is not of this time anymore, the future is Qobuz.

22 July 2026
Unprompted review
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Reply from Qobuz

Thank you! Really appreciate the recommendations. Enjoy the music! 🎵
Lila, Qobuz Team

Rated 5 out of 5 stars

the 24 bit 192 khz blows this 87 year…

the 24 bit 192 khz blows this 87 year olds head off.
Never ever before listened to digital music, always vinyl and I mean always but with a good dac my system sounds very close to my garrard turntable very good mc cartridge so thanks qobuz which by the way is very easy to use for a luddite and you catalogue is wonderful

21 July 2026
Unprompted review
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Reply from Qobuz

What a wonderful message, thank you! Going from a Garrard turntable with an MC cartridge to 24bit/192kHz streaming is quite the journey, and we're thrilled the quality is meeting your standards. Welcome to the digital world, and long may the music play! 🎵
Lila, Qobuz Team

Rated 5 out of 5 stars

I <3 Qobuz

Qobuz is an excellent platform! Listening to music at a higher quality, lower price, and from a platform that pays its artists more fairly is incredible! There are, however, several features that other services such as Spotify perform better. For example, a 4700+ song playlist was split into 3 parts when transferred to Qobuz. Any playlist over 300 songs lags on my iPhone 13, which implies that clunky design results in lag on user devices that are capable of browsing 4000+ song playlists on any other platform.

Adding songs to multiple playlists on mobile is tedious. Adding songs to any playlist is tedious on the desktop app.

Sorry for being blunt—I'm stoned. I love this app. I recently moved from Spotify, and am loving my experience. I was very direct in my criticism, but only for the sake of I'm autistic <3

Keep up the great work!!

20 July 2026
Unprompted review
Qobuz logo

Reply from Qobuz

Thank you for the love and the very honest feedback ! You raise valid points about playlist management and performance on mobile. These are exactly the kind of details that help us improve. Really glad you made the switch and are loving the experience. Keep the great feedback coming! 🎵
Lila, Qobuz Team

Rated 5 out of 5 stars

Converted!

I was skeptical so I did a lot of research before deciding to try Quobuz. I signed up for the free trial and after an hour of listening I signed up for the paid version. The difference in quality is VERY noticeable and so satisfying I am enjoying hearing sounds in my favorite songs that I never heard before and the suggestions for new music are outstanding. I highly recommend listening for yourself and hear the difference Quobuz makes to your music enjoyment.

5 June 2026
Unprompted review
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Reply from Qobuz

Converted in just one hour, that's the power of hi-res! 🎵 Really glad you're discovering new layers in your favorite songs. Thank you for the recommendation and welcome aboard!
Lila, Qobuz Team

Rated 5 out of 5 stars

An excellent source for buying downloads

A bit more pricey than some for purchasing music, but for artists that you want to download who are not on Bandcamp, it is invaluable.
The search engine is not as intuitive as some, which is annoying. But the playback experience is better than Spotify. Also, I understand they pay 10x as much as Spotify per stream. Which is another plus.

16 July 2026
Unprompted review
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Reply from Qobuz

Thank you! Really glad the download experience and sound quality are hitting the mark. We hear you on the search engine – it's something we're actively working to improve. 🎵
Lila, Qobuz Team

Rated 5 out of 5 stars

Qobuz is truly music focused

Qobuz is truly music focused

The availability of high quality audio, large format cover art and liner note booklets is especially good.

17 July 2026
Unprompted review
Qobuz logo

Reply from Qobuz

Thank you! Music first, always. We're glad that comes through. Enjoy the hi-res experience! 🎵
Lila, Qobuz Team

Rated 4 out of 5 stars

The sound is absolutely great and the…

The sound is absolutely great and the app is easy to use and straightforward!!

15 July 2026
Unprompted review
Qobuz logo

Reply from Qobuz

Thank you! Happy you're enjoying the sound and the app. Enjoy! 🎵
Lila, Qobuz Team

Rated 1 out of 5 stars

Family Accounts dont work. Poor customer service

signed up for a family account and paid the £22 initial payment.

attempted to set up my children as users to realise they don't have children's accounts and that I therefore had to set them up as 16 year olds. Despite this, when sending the invitations to join the family group, all 3 accounts gave an error message when accepting the invite saying "You are already part of a family group" or similar.

They are definitely not part of another group as they are brand new accounts and when attempting to play music while logged in are met with the 30s limit on each song.

After numerous poor interactions with "support" they gave me instructions on how to add members which outlined the exact steps I had already taken. Having removing them and re-adding them multiple times
I each time receive the same error.

having tried for over a week to do this to see if a timing element was at fault to no avail, I requested a refund as I am unable to use the service as intended or promised.
I am reliably informed that refunds are not given which is completely un-accaptable if I am unable to utilise the service i have paid for upfront. All I have been offered is a code for one additional free month of not being able to use the service as it simply doesn't work. Absolute crap.

I have already cancelled and will return to Spotify, who do have child accounts and, perhaps more importantly, their service actually works.

Piss poor.

1 July 2026
Unprompted review
Qobuz logo

Reply from Qobuz

We're truly sorry for this experience. We're forwarding your case to our team right away. Please also send an email to support-help@qobuz.com with "Trustpilot - Urgent - Family Account Refund" in the subject line so we can resolve this as quickly as possible. Thank you for your patience.

Rated 5 out of 5 stars

High-quality audio

High-quality audio, ideal for anyone seeking an excellent streaming experience. After trying many solutions, this has been the best one for me.

16 July 2026
Unprompted review
Qobuz logo

Reply from Qobuz

Thank you! Really glad you found your perfect match. Enjoy the music! 🎵
Lila, Qobuz Team

Rated 4 out of 5 stars

It is a pretty good app, but.

It is a pretty good app, the quality is perfect for the songs that are able, the only but is that there are some artists that have disappeared from the collection, sometimes you have to rearrange your playlists because some archives have been eliminated but you find them on another album from the artist. But there are some examples where the music just disappeared from the whole Qobuz archive like some albums from Mac Miller.

16 July 2026
Unprompted review
Qobuz logo

Reply from Qobuz

Thanks for the feedback! Really glad the quality is hitting the mark. We're constantly working to keep our catalog as complete as possible. Appreciate you sharing this! 🎵
Lila, Qobuz Team

Rated 5 out of 5 stars

I Recommend Qobuz

Qobuz has great sound, first of all. Also, they offer Qobuz Connect, which enabled me to not rely on Roon or another third-party service to organize my playlists. Finally, their customer service has been good. I am happy with the service.

15 July 2026
Unprompted review
Qobuz logo

Reply from Qobuz

Thank you! Really glad Qobuz Connect is making a difference for you. Happy listening! 🎵
Lila, Qobuz Team

Rated 4 out of 5 stars

I really like Qobuz

I really like Qobuz. I wish I could give it 5 stars. I'll get the negatives out first. It can be quite hard to find certain artists and songs as many are lumped in together. It took me a while before I could find what I wanted.

However, the sheer amount of music on the site is fantastic. I found a few new artists and groups I like as a result of the website. The pricing is very good and the sound quality is fantastic. All they need are a couple of little tweaks and its 5 stars all day long. I really recommend them. I was delighted with the songs I purchased.

3 July 2026
Unprompted review
Qobuz logo

Reply from Qobuz

Thank you for the recommendation! Really glad you're discovering new artists and enjoying the sound quality. We hear you on the search experience – we're working on those tweaks to earn that 5th star. Happy listening! 🎵
Lila, Qobuz Team

Rated 5 out of 5 stars

the quality here just better than…

the quality here just better than spotify. The maganize also help me understand and explore the music

15 July 2026
Unprompted review
Qobuz logo

Reply from Qobuz

Thank you! Really glad the quality and magazine are enhancing your music experience. Enjoy exploring! 🎵
Lila, Qobuz Team

Rated 3 out of 5 stars

Navigation and Info need some work

Navigation and Info need some work. Also, navigation to downloads on the mobile app. It's often unclear which tracks have been downloaded and which haven't

15 July 2026
Unprompted review
Qobuz logo

Reply from Qobuz

Thanks for the feedback! We hear you on navigation and download visibility. These are valuable points we're sharing with our team. Appreciate you taking the time! 🎵
Lila, Qobuz Team

Rated 5 out of 5 stars

Great quality of sound

Great quality of sound! Nice searching tool and efficient. Large catalog in all styles and types of music. Possibility to buy in mp3 format. I really enjoy the application features. Try it and adopt it!
Also, the contribution to artists is much better than on other platforms: Artists must live too to give us more pleasure :-)

14 July 2026
Unprompted review
Qobuz logo

Reply from Qobuz

Thank you for this enthusiastic review and recommendation! . Happy listening! 🎵
Lila, Qobuz Team

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