Qualitystreet Reviews 

684
TrustScore 1 out of 5

1.1

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Review summary

Created with AI, based on recent reviews

Considering 213 reviews, most reviewers were let down by their experience overall. Many people found the product's taste to be a major disappointment, describing it as artificially sweet, bland, or waxy, and often noting it no longer tastes like chocolate. Customers frequently reported a significant decline in overall quality, including changes to the chocolates' size, shape, and the use of cheap-feeling wrappers. Reviewers also felt that the product offered poor value for money, citing increased prices despite reduced quantity and quality. Some people also felt that the chocolates lacked distinct flavors, with many varieties tasting similar. Additionally, some customers expressed concern regarding the ingredients, specifically mentioning the use of palm oil and wax, which they believe contributes to the poor taste and quality.

What people talk about most

Product

People report negative experiences with product, expressing significant disappointment with changes to taste,... See more

Quality

Customers had negative experiences with quality, expressing significant disappointment with the current... See more

Price

Customers consistently express dissatisfaction with pricing, citing concerns about cost-cutting measures that... See more

Value for money

Users describe negative interactions with value for money, with many reviewers expressing disappointment and... See more

Service

Reviewers express disappointment with the service, questioning why changes were made and asking for previous... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I bought a tin of over priced Quality Street for my aging parents as trip down memory lane for a Christmas family get together... What an utter disappointment!!! I haven't tried these sweets since the... See more

Rated 1 out of 5 stars

They're no longer exciting when you open the tub. Part of the excitement were the colourful, shiny wrappers. Okay, I can put up with that for environmental reasons, but the chocolate is also bad. I... See more

Rated 1 out of 5 stars

Every so-called chocolate from Quality Street tastes so disgusting it's a chore to finish a single one. Nestle are running the brand into the ground, but likely making 10x on every tub. Only Nestle is... See more

Rated 1 out of 5 stars

I no longer have any desire to eat Quality Street, because the wrappers are so ugly: Yuck! Why would anyone want to open a muddy-coloured, matte, ugly wrapper to eat the chocolate inside? All my in... See more


1.1

Bad

TrustScore 1 out of 5

684 reviews

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1.1

All reviews

(684)

218 reviews in the last 12 months

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Rated 1 out of 5 stars

I last tried Quality Street in the 90s

I last tried Quality Street in the 90s, and it’s such a shame to see what it has become. This is a clear example of how greed and profit have completely ruined what was once a highly desirable chocolate box.
Now, every chocolate tastes the same, the chocolate itself is poor quality, and the wrapping looks and feels cheap.
What was once a treat has been stripped of its charm, flavour, and quality. Truly disappointing.

25 December 2025
Unprompted review
Rated 1 out of 5 stars

Never tasted such awful “chocolates “

Never tasted such awful “chocolates “ . I’m 50 and we’ve had these at Christmas all my life. They used to be delicious but I can’t even eat them. They don’t even taste like chocolate any more. What a disappointment! The green triangles were my all time favourite. They leave an awful aftertaste now and taste of nothingness

25 December 2025
Unprompted review
Rated 1 out of 5 stars

NOT. A sweet in sight....

First time in a few years that someone has bought us this so called 'sweet'. Gone are the days of the tin, flimsy plastic now, the wrapping is absolutely rubbish and actually might taste better than the actual sweet. I'll wager Americans have taken the company over, and it can only go downhill from that mistake lol. The Purple one in particular, does not have an almond, the sizes are tiny, and not one of them taste like chocolate! Palm oil.....Terrible for you, and you should not have to actually eat that crap. I'll never try one again as I actually got sick eating them...... Christmas past has been robbed....
Stay away.

25 December 2025
Unprompted review
Rated 1 out of 5 stars

Foul tasting overpriced most…

Foul tasting overpriced most unimpressive purchase this Christmas found an old tin which had 2.2kg of real chocolates in compared to the 550grms of muck you get today ! Almost impossible to stomach a real waste of money! Make them taste like they used to and bring the big tin back too! Regardless of cost !

25 December 2025
Unprompted review
Rated 1 out of 5 stars

I loved these quality streets but…

I loved these quality streets but havent bought any until this yr.
My goodness what a SHOCK! Certainly need Renaming ! Sugary, non distinctive between one and another certainly not proper chocolate . These truly are diabolical ,not chocolates. Nasty cheap wrappers with equally cheap so called chocolates REFUND NEEDED ASAP!
DEFINATELY NOT QUALITY should be renamed INFERIOR STREET.

24 December 2025
Unprompted review
Rated 1 out of 5 stars

Dog turds in paper

Dog turds in paper. Not going to bother with the nostalgia claptrap, they're just smaller, more expensive, fowler and a massive disappointment.

24 December 2025
Unprompted review
Rated 1 out of 5 stars

I have been buying Quality Street for…

I have been buying Quality Street for 40 years and prior to that had them every Christmas as a child. Never again, stunning but the contents are poor. Loads of the ones no one likes and limited of the best ones - I say limited - try two purple ones in 750g tin. Wrappers are cheap, quality poor, no taste to the coconut and all smaller in size. Not worth the purchase at all.

24 December 2025
Unprompted review
Rated 1 out of 5 stars

Quality Street are Rubish

Just tried a quality street sweet, in paper wrapping, in a cardboard box. To match the look of the product they have produced a product that is awful. Last time I will eat the product. Plan to throw them in the waste bin.

Rubbish

24 December 2025
Unprompted review
Rated 1 out of 5 stars

Tastes awful, except the coffee creams.

I’ve just opened a tin of Quality Street that I purchased a few weeks ago at John Lewis. It was using their pick and mix, which I also did last year. Both myself and my parents can’t believe how bad they taste. The green triangles have a chemical taste to them and the others are bland. I don’t mind them changing the wrappers, but Nestle have interfered with the recipe too much. Ironically, the coffee creams, which came back last year exclusively to JL and Waitrose, and are also exclusive to them this year, taste great. They weren’t part of the JL pick and mix, so you have to buy them separately in a box.

Not quite as good as they used to taste, but still a damn site better than all the others. Why oh why do foreign companies stick their noses into British companies and then ruin them?

Quality Street needs to have the word “Quality”
removed from the title.

24 December 2025
Unprompted review
Rated 1 out of 5 stars

(Lack of) Quality Street

(Lack of) Quality Street. What has Nestle done to these chocolates? They taste different and not in a good way. Greasy taste, lacking chocolate flavour, reduced size and texture of my once favourite chocolates. I will not purchase these again, in fact I wouldn’t even want these given to me free, due to the poor quality.

24 December 2025
Unprompted review
Rated 1 out of 5 stars

Nestle rubbish Qualitystreet

Nestle should change Qualitystreets name to Cheap street. Awful, I would rather pay more for quality. Not like they were in days gone by.
Unfortunately everything today is made cheaply, doesn't last and costs more in the long run.

21 December 2025
Unprompted review
Rated 1 out of 5 stars

Cheap and Nasty!

Ugly wrappers for the plebs. Sugar is cheap, so lots of sugar, palm fat is cheap, so palm/shea fat instead of cocoa butter. Salt is cheap, for flavour. I ate some, tasteless, over sweet, yuck, I felt guilty for putting such rubbish in my body, and slightly queasy. Nestle, like Mondelez, have cheapened the brands they have bought for maximum profits. Avoid, if you know what's good for you.

20 December 2025
Unprompted review
Rated 1 out of 5 stars

Upon opening the plastic box

Upon opening the plastic box. Why not use tin? I found dull boring wrappers . But nostalgia make me buy them, happy memories when I was a child. The chocolate didn't taste nice( Purple one) But not long after eating them I got a blister on the I side of my cheek. I tried again the next day and the same thing happened so now I can't eat them anymore . Whatever is the new ingredient I am allergic to it. So I won't be buying them again.

15 December 2025
Unprompted review
Rated 1 out of 5 stars

We were so disappointed with the…

We were so disappointed with the quality street we bought. The chocolates are much smaller, not as nice to taste and the wrappers are horrible. What has happened?, Cheap and nasty would be my comment abd we would not but them again.

23 December 2025
Unprompted review
Rated 1 out of 5 stars

not quality anymore

What has happened to Quality street chocolates. They are awful. Small and cheap tasting. They changed the wrappers and now sell them in unrecycleable plastic pouches. I have been a fan all my life but will never buy them again have seen the product deteriorate over the years. Such a shame

23 December 2025
Unprompted review

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