Quick Movers Reviews 317

TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

After booking with Quick Movers I’ll be honest, I started having a few doubts when I looked more closely at reviews compared to other services. However, I’m pleased to say my experience was a posit... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic service. Decided to use them after my friend recommended them. Very professional staff, they don’t waste your time and fully focus on work. Moved my while studio(to the new... See more

Rated 5 out of 5 stars

Quick movers were even better than expected. They arrived on time, nothing was too much trouble. They loaded heavy boxes and furniture and then safely delivered them to their destination. You get upda... See more

Rated 1 out of 5 stars

Never received £300+ refund after having to cancel, despite being promised I would (have it in written from them) and following up on it via email and phone every week. Stopped responding after a whil... See more

Company details

  1. Delivery Company

Information provided by various external sources

House Removals, Office relocation, Man and Van Service.


Contact info

3.8

Great

TrustScore 4 out of 5

317 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very Respectable

Very respectable, good communication and understanding. Went above and beyond to help with dropping off my stuff at the destination.
Would definitely recommend using Quick movers any day and anytime. Thank you Chris.

6 July 2024
Unprompted review
Rated 1 out of 5 stars

Disappointed and poor communication

I was disappointed with my booking with them recently. I booked for 1helper but unfortunately I only had the driver who did not help moving my stuffs to my new place. He just literally helped us load the things in his car, picked us up and dropped us in Coventry and then unloaded my stuffs in the building entrance and left. The quote was for 1 helper and in the options for the booking you can either book a driver only or with 1 or 2 helper so it makes sense that I should have a helper.

Is it because I have a medium van only and we went with the van to me new place? If this was the issue then they should have been clear that we would not all fit in the van then I could have just made my way to my new property on my own. I want to be compensated for the extra fee I paid for that helper!!!!

18 May 2024
Unprompted review
Rated 5 out of 5 stars

Relocation from London to Edinburgh

My experience with the company and the people that work there was very pleasant I was relocating from London to Edinburgh and the condition of my staff and languages was immaculate exactly the same as I gave it to the nice man who helped me. They also did it during Easter 🐰🐣 which I have to say was really hard to find a company. Overall it was a very good 😊 experience I highly recommend the company

1 April 2024
Unprompted review
Rated 5 out of 5 stars

Affordable, friendly and helpful

The whole thing was very affordable, the driver (Matthew) was friendly, helpful and resourceful. He even touched up some of our boxes with tape that were a bit flimsy.
Altogether a valuable respite in very stressful times.

29 March 2024
Unprompted review
Rated 2 out of 5 stars

Rude driver who had no manners at the…

Rude driver who had no manners at the time of arrival to move my stuff out. Top of that, I was charged by the company extra £55 just at the time of move in to my new place so left vulnerable in the middle where all my stuff were in the van so had no say. The boss said it was exceeding 2 hours which wasn't true. I wrote to him about this in addition to getting my juice maker as the workers left it there. But no response.

5 March 2024
Unprompted review
Quick Movers logo

Reply from Quick Movers

Dear Jale.

I'm sorry to hear negative reviews.I will try to explain the situation.

You have booked a removal service with a driver only, which means - as explained on our website - that the driver WILL HELP YOU with loading and unloading.

The service was scheduled for two hours, for which you paid, with information about additional costs in case of additional time.

At the loading site, it turned out that you had heavy furniture that he would not have been able to lift from the second floor without your help.
The driver had an extra helper who wasn't booked by you, but he helped him move everything to the van. The same thing happened during unloading.

The whole job took about an hour longer, and it would have been impossible and even longer without an additional helper who helped for free.

We were in constant contact by phone - a few days before the move, when I helped you change the moving day twice, as well as changing the size of the van, at the last minute before the move, and also during the move, when I explained to you what the additional fee was.
It was still smaller than it should have been if you had booked two people, since you were unable to help the driver.

The additional fee was only for the extra time, not for the helper who worked for free.

Please be careful next time you move and book the appropriate service, because if this helper was not with the driver, your order would be impossible without your help in loading and unloading.
You never contacted me after the move was completed.


That's why I think your opinion is unfair to us.
Best Regards
Chris

Rated 5 out of 5 stars

Amazing!!!

I booked a Luton van to move from London to Southampton. The van was supposed to arrive at 10 in the morning, but due to reasons that were out of anyones control it was not available for the day. Chris called me to apologise and not only he offered to send 2 smaller vans, but he also reassured me that if it was necessary he would send another van the next day completely free of charge. The vans were doing other movings before they come to us, so they were very late, but they send an extra person to help. They were all professional and friendly, qick and effective. They looked after our stuff and I honestly couldn't ask for anything else.

The bottom line is, even though things went very wrong (something that can happen, especially in London), Quick Movers acted in very professional manner, offered solutions and went above and beyond to get the job done. This is what you want from a moving company.

10 February 2024
Unprompted review
Rated 5 out of 5 stars

Above and beyond!

Absolutely lovely movers, went above and beyond to help, arrived early and were so friendly! Hundred percent would use again

1 August 2023
Unprompted review
Rated 1 out of 5 stars

THEY ARE THIEVES

If you have any sense you WILL NOT !!!! Use this company. They are absolute crooks. Booked a van to move home, driver let me down via text 30 minutes before they were due to arrive and now haven’t responded to any of my calls or messages since - despite them being dumb enough to leave their read receipts on. They have STOLEN £110 from me.

12 November 2022
Unprompted review
Rated 1 out of 5 stars

DO NOT USE WILL STEAL YOUR MONEY

If I could give no stars, I would. Cancelled with 1 hour notice, since have been avoiding my calls/emails. Managed to get in touch once and said they would return my money but this has not happened. AVOID THIS COMPANY - COWBOYS.

13 November 2022
Unprompted review
Rated 1 out of 5 stars

Over $9k in Damage

Over $9k in Damage! Do not use! - They hire people off the streets without any skill in packing/loading. Over $9,000 in damages and owner refuses to provide insurance policy information or assist in any manner. Also, the truck provided was too small for job to insure multiple trips and hourly rate fees would be racked up. Would have been two trips but I canceled after all the damage in first load. Job was never completed, items were left on the curb, and pictures of damages were provided. Yet the owner refused to provide insurance info and still proceeded to ask for payment although job was never complete. I had to file a police report and will be seeking legal action. Do not use!

31 August 2022
Unprompted review
Rated 5 out of 5 stars

Massively recommended

We did our move with the Quick Movers team about a month ago and I cannot stress enough how much we would recommend the company. They arrived on time and took the job by storm. They barely stopped, even though the weather was tough and we were moving from a 3rd floor, and although we had only hired one person, at some point someone else jumped in to speed things up.

And, as if this wasn't enough, they've got reasonable prices too, alike most moving companies which are a daylight robbery.

I tried to hire them again a few weeks ago but they were fully booked already. Prove of their great service.

12 August 2022
Unprompted review
Rated 5 out of 5 stars

Professional team, would highly recommend.

Professionally worked in 90 degree heat for a mid summer move while taking care of my furniture, wrapping everything up, and placing items where i needed them at the new location. I was very greatful and happy with their work and would highly recommend them!

9 July 2022
Unprompted review
Rated 5 out of 5 stars

The experience was very good

The experience was very good, thedriver is very professional and helpful, arrived on time with trolley, very fast to get the whole move done, thank you very much and for sure will recommend to my friends.

13 May 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look