Quilter Reviews 12,152

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 1,589 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, knowledge, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, including quick response times and a smooth user experience. However, some customers also noted issues with communication and follow-through, mentioning delayed responses to inquiries or a lack of updates. A few other people also felt that the advice given was sometimes incorrect or that the process for certain transactions was not as straightforward as expected, leading to frustration.

What people talk about most

Service

Customers consistently note positive experiences with service, praising the attentiveness, knowledge, and... See more

User experience

Customers generally express satisfaction with the user experience, highlighting ease of use and clear... See more

Staff

Clients share positive opinions on staff. Many reviewers praise the attentiveness, knowledge, and efficiency... See more

Customer service

Consumers generally express satisfaction with customer service, highlighting prompt call answering by... See more

Response time

Reviewers highlight positive aspects of response time. Many customers praise the quick and efficient handling... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quilter has evident governance. The company takes pains properly to assess clients attitude to risk and offers products appropriate to circumstance. It also manages advisors sensibly and ensures their... See more

Company replied

Rated 5 out of 5 stars

Quilter are a great company. Recommended by our Financial Advisor. We have several policies with Quilter. The app is great - easy to see and follow investments and see growth. All documentation is eas... See more

Company replied

Rated 5 out of 5 stars

After 18 months dealing through our financial adviser we are very pleased with the investments performance and the handling of all transactions to date. The advice on ISA investments has been ext... See more

Company replied

Rated 5 out of 5 stars

This company provides an app which gives me an immediate update on my financial investments. I can look on a daily basis and there is a full breakdown in front of me. It couldn't be easier. Recent... See more

Company replied


Company details

  1. Pension office
  2. Financial Planner

About Quilter

Written by the company

We’re one of the UK’s leading wealth managers, and here to help you plan and manage your finances, enabling you and your family to live the life you want. We have a long and successful history of guiding customers through all kinds of markets. We can help you grow your investments and ensure you have the financial support you need for each stage of your life. We’re here to help you have a brighter financial future.

The businesses within our group aim to provide high quality products and services for the whole of your investment journey.

About us:

• We believe in the value of advice and want our customers to benefit from trustworthy, easy-to-access financial advice.
• We pride ourselves on providing flexible investment products, and expertly managed funds and portfolios designed to help you grow your money.
• The flexibility we offer with our services applies equally to our charges. Alongside their adviser, customers decide which of our products and services they use, and only ever pay us for those. Our pricing is competitive, and we do not have any hidden charges.
• We are committed to operating responsibly and sustainably, for the long-term benefit of all our stakeholders and customers.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Good communication

Good communication, clear documentation.

5 May 2026
Unprompted review
Quilter logo

Reply from Quilter

Hi Alison,

It's great to hear that you've been happy with our correspondence and communication. Thank you for sharing your experience!

Kym @ Quilter

Rated 4 out of 5 stars

Efficient service

Efficient service

5 May 2026
Unprompted review
Quilter logo

Reply from Quilter

Hi Jerome,

Thank you for your review! we really appreciate it.

Kym @ Quilter

Rated 5 out of 5 stars

Excellent service

Always a smooth transaction when arranging a withdrawal. Everything explained clearly . Staff and helpful and patient .

6 April 2026
Unprompted review
Quilter logo

Reply from Quilter

Hi Rona,

It's great to hear that you've enjoyed our service and found my colleagues to be helpful.

Thank you for sharing your experience!

Kym @ Quilter

Rated 4 out of 5 stars

Easy personal experience

Quilter made the personal transaction experience very clear and easy to follow. Much better than paying financial advisor £1500 for the same service!!!

5 May 2026
Unprompted review
Quilter logo

Reply from Quilter

Good afternoon Bruce,

Thank you for your review, it's great to hear that we made the process easy for you!

Kym @ Quilter

Rated 5 out of 5 stars

Great service, quick and easy

This company provides an app which gives me an immediate update on my financial investments. I can look on a daily basis and there is a full breakdown in front of me. It couldn't be easier.
Recently, I needed to withdraw some funds, which I was able to by using the app. However, I didn't have a bank account set up and an agent guided me through the process on a phone call. She was excellent.
Very happy customer, Quilter, thank you.

5 May 2026
Unprompted review
Quilter logo

Reply from Quilter

Hi Jane,

Thank you so much for sharing your experience and leaving us a review! It's great to hear that you're enjoying our service!

Kym @ Quilter

Rated 1 out of 5 stars

Old fashioned

Website doesn't list the basics which is helpful for the collective bond, since in trying to do a withdrawal, i have to complete a paper form to send in the post with original id and a bank statement.
Company needs to catch up with the modern times.

4 May 2026
Unprompted review
Quilter logo

Reply from Quilter

Hi Daniel,

I'm very sorry to hear that you have had a negative experience with us. We really appreciate you providing feedback about our procedures as your comments will help us improve our services going forward. Thank you again for taking the time to leave this review.

Bobbie @ Quilter

Rated 5 out of 5 stars

Excellent clear website

Excellent clear website. Very easy to use. Always a good experience

7 April 2026
Unprompted review
Quilter logo

Reply from Quilter

Hi Damian,

Thank you for taking the time to share your experience using our website. Its great to hear that it was easy to use.

Bobbie @ Quilter

Rated 5 out of 5 stars

Ease of access and transactions

Ease of access and transactions, with clear, consistent documentation.

24 April 2026
Unprompted review
Quilter logo

Reply from Quilter

Hi Wayne,

Thank you for taking the time to leave this review. Its great to hear that your transaction was easy, with clear documentation throughout.

Bobbie @ Quilter

Rated 5 out of 5 stars

My private pensions are now altogether…

My private pensions are now altogether in one place and can easily be accessed via the app. I appreciate that certain investments can go down as well as up but as of now, I’m happy with a 49% increase in value in 3.5 years!

30 April 2026
Unprompted review
Quilter logo

Reply from Quilter

Hi Ian,

Its great to here that you find your pension easily accessible using our app. Thank you for taking the time to share this.

Bobbie @ Quilter

Rated 5 out of 5 stars

It was simplicity itself to make a…

It was simplicity itself to make a withdrawal from my Quilter ISA.

22 April 2026
Unprompted review
Quilter logo

Reply from Quilter

Hi Baz,

Thank you for taking the time to leave this review. Its great to hear that you found it easy to complete your transaction with us.

Bobbie @ Quilter

Rated 4 out of 5 stars

So far so reasonably good

So far so reasonably good. I did not choose Quilter or their predecessors - they acquired my previous advisers with whom I was entirely satisfied. I had no choice in the matter at the time.

28 April 2026
Unprompted review
Quilter logo

Reply from Quilter

Hi Christopher,

Thank you for taking the time to share your experience with us. We are pleased it has been positive and hope it continues to be.

Bobbie @ Quilter

Rated 5 out of 5 stars

Money being invested sensibly

Money being invested sensibly, making good gains but losses are limited when market not so good. Easy to add monies. App easy to use to monitor progress of investments.

8 April 2026
Unprompted review
Quilter logo

Reply from Quilter

Good morning,

Thank you for taking the time to share your experience with us. Its great to hear that you find our app easy to use.

Bobbie @ Quilter

Rated 5 out of 5 stars

Quilter are so smooth and easy to deal…

Quilter are so smooth and easy to deal with, professional and informative.
They have made our money work and we are over the moon with the returns.
A company you can trust to have your best interests at heart

28 April 2026
Unprompted review
Quilter logo

Reply from Quilter

Hi Samuel,

Thank you for taking the time to leave this review. Its great to hear that you have had a positive experience with us.

Bobbie @ Quilter

Rated 5 out of 5 stars

Excellent supports for my Quilter…

Excellent supports for my Quilter advisor. Clear explanation of how best to manage my finances

24 April 2026
Unprompted review
Quilter logo

Reply from Quilter

Hi Penelope,

Its great to hear that you are happy with the service you received from your Quilter adviser. Thank you for taking the time to share this.

Bobbie @ Quilter

Rated 4 out of 5 stars

Proficieny

13 April 2026
Unprompted review
Quilter logo

Reply from Quilter

Hi Marjorie,

Thank you for taking the time to leave this review and share your experience with us.

Bobbie @ Quilter

Rated 5 out of 5 stars

Very straight forward to move money…

Very straight forward to move money from quilter to my nominated bank account

16 April 2026
Unprompted review
Quilter logo

Reply from Quilter

Good morning,

Its great to hear that your transaction was easy to complete. Thank you for taking the time to share this with us.

Bobbie @ Quilter

Rated 5 out of 5 stars

Quick withdraw

Login in the app - is easy - you get an email to tell you about any movements -
Great service I would recommend

23 April 2026
Unprompted review
Quilter logo

Reply from Quilter

Hello,

Thank you for taking the time to leave this review. Its great to hear that you are happy with the service you have received from us.

Bobbie @ Quilter

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