Quilter has evident governance. The company takes pains properly to assess clients attitude to risk and offers products appropriate to circumstance. It also manages advisors sensibly and ensures their... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Quilter are a great company. Recommended by our Financial Advisor. We have several policies with Quilter. The app is great - easy to see and follow investments and see growth. All documentation is eas... See more
Company replied
After 18 months dealing through our financial adviser we are very pleased with the investments performance and the handling of all transactions to date. The advice on ISA investments has been ext... See more
Company replied
This company provides an app which gives me an immediate update on my financial investments. I can look on a daily basis and there is a full breakdown in front of me. It couldn't be easier. Recent... See more
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Company details
About Quilter
Written by the company
We’re one of the UK’s leading wealth managers, and here to help you plan and manage your finances, enabling you and your family to live the life you want. We have a long and successful history of guiding customers through all kinds of markets. We can help you grow your investments and ensure you have the financial support you need for each stage of your life. We’re here to help you have a brighter financial future.
The businesses within our group aim to provide high quality products and services for the whole of your investment journey.
About us:
• We believe in the value of advice and want our customers to benefit from trustworthy, easy-to-access financial advice.
• We pride ourselves on providing flexible investment products, and expertly managed funds and portfolios designed to help you grow your money.
• The flexibility we offer with our services applies equally to our charges. Alongside their adviser, customers decide which of our products and services they use, and only ever pay us for those. Our pricing is competitive, and we do not have any hidden charges.
• We are committed to operating responsibly and sustainably, for the long-term benefit of all our stakeholders and customers.
Contact info
Senator House, 85 Queen Victoria Street, EC4V 4AB, London, United Kingdom
- DigitalFeedback@Quilter.com
- www.quilter.com
4.5
Excellent
12k reviews
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Always update by Quilter during the process and beyond.
I was kept informed of the Quilter process as each stage of my pension transfer was completed. The documentation is well laid out and not difficult to follow.
21 April 2026
Unprompted review
Reply from Quilter
Hi Roy,
Thank you for taking the time to leave this review. Its great to hear that you felt well informed throughout your transaction with us.
Bobbie @ Quilter
I found them to be extremely…
I found them to be extremely professional in all areas handling my request
15 April 2026
Unprompted review
Reply from Quilter
Hi Tracy,
We are pleased that you found our staff professional throughout your transaction. Thank you for taking the time to share this.
Bobbie @ Quilter
Very straightforward and easy process…
Very straightforward and easy process to follow to complete my request, helpful staff and simple process required.
13 April 2026
Unprompted review
Reply from Quilter
Hi John,
Thank you for sharing your experience, I'm really glad that you've found it simple and easy to invest with us.
Kind regards,
Kym @ Quilter
just so good at what they do .
21 April 2026
Unprompted review
Reply from Quilter
Hi Garry,
Thanks for sharing your experience!
Kym @ Quilter
I received good advice and got what I…
I received good advice and got what I needed.
21 April 2026
Unprompted review
Reply from Quilter
Hi Stephen,
It's great to hear that you're happy with the advice that you've received. Thank you for your review.
Kym @ Quilter
Fantastic customer service
21 April 2026
Unprompted review
Reply from Quilter
Hi David,
Thank you for leaving us a review, it's great to hear that you're happy with the experience!
Kym @ Quilter
great customer service
easy to use website with great customer service. You speak to a person in Sunderland, not the otherside of the world, who is pleasant and helpful.
17 April 2026
Unprompted review
Reply from Quilter
Good afternoon,
Thank you for leaving us a review. It's great to hear that you're happy with the service from our colleagues and that you've enjoyed using our website.
Kym @ Quilter
An update on my review from last week
An update on my review from last week. Even though we had been assured by Quilter the money would be transferred in a couple of days, we are still waiting. The whole process has already taken a month so far and my new SIPP provider have had no communication from Quilter. Appalling lack of care for their customers. Will be transferring my parents pension out from Quilter, as have lost faith with Quilter.
21 April 2026
Unprompted review
Reply from Quilter
Good afternoon,
I'm very sorry to hear that you have not yet had a resolution to your transaction. Whilst I am aware that our specialist team are handling your case, I can certainly look into the progress for you. If you would like me to investigate this for you, please can you email us at CustomerInsights@Quilter.com? If you could please include your account number and the most appropriate contact details for you, it would be really appreciated.
Kind regards,
Kym @ Quilter
As ever, Great service
As ever, great service by Quilter. probably best of all, you are dealing with UK based agents that listen, pay attention and resolve questions quickly and efficiently
21 April 2026
Unprompted review
Reply from Quilter
Hi Ian,
Thank you for sharing your feedback about our colleagues in our Customer Service Centre. We'll be sure to pass this on to them!
Kind regards,
Kym @ Quilter
Quicker phone response and clearer…
Quicker phone response and clearer direction of calls. Warning of tax implications, unclear what the net value of withdrawals is going to be, resulting in surprise of the amount of deductions
15 April 2026
Unprompted review
Reply from Quilter
Good afternoon Geoff,
Thank you for sending us your feedback. So that we can look at your experience in more detail, please could you email us at CustomerInsights@Quilter.com? If you could please include your account number and most appropriate contact details for you, it would be really appreciated.
Kind regards,
Kym @ Quilter
Don't use them
Don't use them. They make no connection between how important your money is to you and their process. Quilter are not set up to deal with external customers. They can only deal with a paid by you adviser because of process. It can take two days to respond to enquiries or by email they don't reply at all - while your money sits there doing nothing you want it to. I gave written instructions that went nowhere. I was given advice on process that proved to be wrong in moving a pension and have to wait 48 hours for a response. Escalation is also poor. I am moving and will make a loss doing it.
20 April 2026
Unprompted review
Reply from Quilter
Good afternoon,
I'm extremely sorry to hear that your experience was not what you were expecting. So that we can look into this for you, please could you email us at CustomerInsights@Quilter.com? If you could please include your account number and your contact details, it would be very much appreciated.
Kind regards,
Kym @ Quilter
Too complicated pension rules made clear.
Pension rules are too complicated for mere mortals. I needed good advise and support, and received this from a brilliant Quilter adviser. The excellent advise was followed by timely actions, provided by very able support people. The platform is useful and supports the actions of the team, storing documents etc, saving the flurry of paper usually part of the process. An excellent user experience.
24 September 2025
Unprompted review
Reply from Quilter
Good Morning Karen,
Thank you for taking the time to share your experience, it's very good to hear that you've been happy with the service that you've received.
Kym @ Quilter.
Excellent
Very clear Very accessible coms. Very efficient and effective at business.
19 April 2026
Unprompted review
Reply from Quilter
Hi Clive,
Thank you for your review, it's great to hear that you've found us clear and accessible.
Kym @ Quilter
So far so good
So far so good . Keep you updated and have good communication
20 April 2026
Unprompted review
Reply from Quilter
Hi Richard,
Thank you for sharing your experience, we really appreciate it!
Kym @ Quilter
Reply from Quilter
Hi Glynn,
Thank you for your review, it's great to hear that you've found investing with us easy!
Kym @ Quilter
I feel safe with Quilter
I feel safe with Quilter, they are a reputable company.
16 April 2026
Unprompted review
Reply from Quilter
Hi Hilary,
Its great to hear that you feel safe investing with us. Thank you for taking the time to share this positive feedback.
Bobbie @ Quilter
Always been a very good company to…
Always been a very good company to deal with, if there's a problem it's quickly sorted on the phone by a real person.
13 April 2026
Unprompted review
Reply from Quilter
Hi Christine,
I am pleased that your issue was resolved quickly by my colleague in our customer service centre. Thank you for taking the time to share your experience with us.
Bobbie @ Quilter
Quilter is a professional service
Quilter is a professional service. The app is easy to use, if I need to contact them, they are very informed and help me carry out each step to whatever it is I ask them about
18 April 2026
Unprompted review
Reply from Quilter
Hi Jean,
Thank you for taking the time to leave feedback today. We are happy to hear that you find our app easy to use and are pleased with the service you have received from us.
Bobbie @ Quilter
Very disappointed.
The financial advisor we were allocated, cancelled our appointment at last minute which was fine....however prior to the meeting, I had sent all our personal information to him. Since then I have asked for the meeting to be rearranged and he has totally ignored my emails. Very disappointed and feeling vulnerable that he has my personal information.
26 March 2026
Unprompted review
Reply from Quilter
Good morning Louise,
I'm sorry to hear that you've not had the experience that you were expecting. We'd like to investigate this further. So that we can help you, please could you email us at CustomerInsights@Quilter.com? If you can please include your account number, the details of your adviser and the most appropriate contact information for you, it would be really appreciated. Kind regards, Kym @ Quilter
Without unnecessary fuss
this was a decision to invest a considerable amount of money in my pesnion, and working against a deadline. Quilter carried out the task quickly and without unnecessary fuss.
31 March 2026
Unprompted review
Reply from Quilter
Hi Steve,
Thank you for taking the time to leave this review. Its great to hear that your transaction was quick and easy.
Bobbie @ Quilter
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