quooker.ie Reviews 

1,002
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 293 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for being punctual, knowledgeable, and extremely helpful during routine maintenance visits and new installations. Many consumers highlight the exceptional quality of the taps and note that customer support provides quick, effective solutions. Some reviewers were not happy with the product, mentioning unexpected leaks, faulty parts, or frustrating mechanical issues with the taps. A few customers also noted disappointments regarding the sparkling water quality not meeting expectations and confusing maintenance requirements. Others expressed frustration regarding unexpected repair costs or complications when dealing with malfunctioning components.

What people talk about most

Service

People report overwhelmingly positive experiences with service, highlighting prompt responses and... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, punctuality, and... See more

Product

Consumers find the product to be an essential and brilliant kitchen appliance, praising the high quality and... See more

Quality

Reviewers highlight positive aspects of quality, expressing high satisfaction with the brilliant products and... See more

Customer service

Clients share positive opinions on customer service, highlighting first-class support and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I got a quick response to my service request. Ryan, their service engineer contacted me the day before the call to give me a time of arrival. After his survey he quickly identified the fault and offe... See more

Rated 5 out of 5 stars

I booked a service and had to postpone it twice. There was no problem whatsoever booking a new date each time. Then the engineer Ryan arrived exactly on time on the day. He sorted out a small issue... See more

Rated 5 out of 5 stars

We have had our Quooker tap for a number of years now and can’t imagine life without it! The boiling water started to run slower from the tap and it was becoming dangerous as the water was splash... See more

Rated 5 out of 5 stars

Experienced some issues recently after 5 years with my Quooker tap. Customer service arranged a service within days. Ryan contacted me in advance to schedule a time that worked best for me. He ar... See more


Company details

  1. Kitchen supply shop

Written by the company

A true revolution ... Quooker: the world's first and only true 100 degrees boiling water tap that immediately dispenses boiling water, filtered chilled and sparkling water. Tap on the worktop, tank underneath. A 100% Dutch invention taking over the world. Quooker have operated in the UK since 2006 and this is where the journey began.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

5-star
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1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.8

All reviews

(1,002)

289 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly recommend Quooker and the…

Highly recommend Quooker and the installation. Arrived on time, installed quickly and job done to perfection by Ryan Platts. Ryan offered to fit back my shelf under the sink and leave room for the Quooker tank, which I’m sure is outside his remit. Superb service and fitting was 100%

30 June 2026
Unprompted review
Rated 1 out of 5 stars

Quooker tank leaking so badly over our kitchen floor

Quooker tank leaking so badly. Tried phoning- can’t get through. Contact email got a response and gave serial numbers etc then no further response. £200 to get it serviced is very steep and that may not be the only cost. Not told this when you’re buying their product and works great until it doesn’t. Day 5 without use- let’s see how much longer before fixed and how much more it will cost. Would not recommend this purchase and wish I had researched it more before I purchased this relatively expensive product

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

We had Ryan Platt’s out today for an installation. Excellent job and service. Thanks 👍 100% recommend.

23 June 2026
Unprompted review
Rated 5 out of 5 stars

Jason from Quooker was superb.

Jason from Quooker was superb. He let us know in advance of his arrival time and he fitted a 5 type water tap in just over an hour. No mess, no fuss. He was also very good at explaining how the tap settings work.Delighted with the Quooker.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Quooker responded quickly to my request…

Quooker responded quickly to my request for an engineer call. I cancelled thinking the problem had solved itself, and turned out hadn’t. They quickly rescheduled. Gheorghe arrived and immediately identified the problem, replaced the cylinder, which was under warranty. He was very polite, explained what the problem was and gave detailed answers to my questions. Successful resolution - delighted to have my tap in working order again - we’re loving it

17 June 2026
Unprompted review
Rated 4 out of 5 stars

quooker filter replacement

like product is brilliant bot delivery of filter takes one week in same Dublin city and delivery company cant deliver by post code bad bad delivery company u using box with filter was missing for another week in different place,why taking so long when from Amazon comming in 2 days maybe time to change delivery company or who working on sales in your company every year same experience damn people

2 May 2026
Unprompted review
Rated 5 out of 5 stars

Jason called in bang on time

Jason called in bang on time. Before starting full service explained all to us which is reassuring.
He diagnosed the issues and did an excellent job resolving our issues. Very polite and answered all our questions.
Highly recommended. Well done Quooker . Thank you Jason

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Sue from Dublin

Have Quooker tap and Cube for three years. Had problem with the Cube valve which attaches to the CO2 cylinder. Rang customer service, spoke to two people both of whom listened and provided logic efficient help. Really positive and keen to help me fix the problem. Ryan Platts, service engineer, arrived 4 days later and fixed the issue in a short time. He was so pleasant and efficient. Refreshing to have such a good experience. Would have no hesitation recommending the tap when the customer service is so positive. Thanks. Sue

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Jason arrived on time

Jason arrived on time - phoned before he arrived to confirm exact time. He was very pleasant and explained what he was repairing. A very clean job with dust mats on the floor etc. overall a very efficient service.

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Nigel called out today to fix my…

Nigel called out today to fix my leaking tap. He was very quick, tidy and had the job done in no time. Had a nice way about him, very personable and very apologetic about the issue. Couldn’t have asked for better service

1 June 2026
Unprompted review
Rated 3 out of 5 stars

temperamental boiling water tap

Our previous quooker was great but the tap for the new one (in new house) is awful - quite often it takes 6 or 7 go's for the boiling water to come through. SO annoying

1 June 2026
Unprompted review
Rated 4 out of 5 stars

Ryan came to service our quooker and…

Ryan came to service our quooker and deal with a fault we were having. He was very professional, immediately knew the problem and had lots of useful information. He was on time and excellent to deal with. The only reason I am giving 4 and not 5 stars is that it took 2 weeks to get an appointment.

28 May 2026
Unprompted review

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