quooker.ie Reviews 

1,002
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 293 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for being punctual, knowledgeable, and extremely helpful during routine maintenance visits and new installations. Many consumers highlight the exceptional quality of the taps and note that customer support provides quick, effective solutions. Some reviewers were not happy with the product, mentioning unexpected leaks, faulty parts, or frustrating mechanical issues with the taps. A few customers also noted disappointments regarding the sparkling water quality not meeting expectations and confusing maintenance requirements. Others expressed frustration regarding unexpected repair costs or complications when dealing with malfunctioning components.

What people talk about most

Service

People report overwhelmingly positive experiences with service, highlighting prompt responses and... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, punctuality, and... See more

Product

Consumers find the product to be an essential and brilliant kitchen appliance, praising the high quality and... See more

Quality

Reviewers highlight positive aspects of quality, expressing high satisfaction with the brilliant products and... See more

Customer service

Clients share positive opinions on customer service, highlighting first-class support and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I got a quick response to my service request. Ryan, their service engineer contacted me the day before the call to give me a time of arrival. After his survey he quickly identified the fault and offe... See more

Rated 5 out of 5 stars

I booked a service and had to postpone it twice. There was no problem whatsoever booking a new date each time. Then the engineer Ryan arrived exactly on time on the day. He sorted out a small issue... See more

Rated 5 out of 5 stars

We have had our Quooker tap for a number of years now and can’t imagine life without it! The boiling water started to run slower from the tap and it was becoming dangerous as the water was splash... See more

Rated 5 out of 5 stars

Experienced some issues recently after 5 years with my Quooker tap. Customer service arranged a service within days. Ryan contacted me in advance to schedule a time that worked best for me. He ar... See more


Company details

  1. Kitchen supply shop

Written by the company

A true revolution ... Quooker: the world's first and only true 100 degrees boiling water tap that immediately dispenses boiling water, filtered chilled and sparkling water. Tap on the worktop, tank underneath. A 100% Dutch invention taking over the world. Quooker have operated in the UK since 2006 and this is where the journey began.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,002)

289 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just had Blaine out to service my…

Just had Blaine out to service my cooker taps in Carlingford Lough view house & Villas top man good chats & learnt a lot about pressure & pumps do not hesitate to get him 🫶👌🏼💪🏼👏🏼👍🏼

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Service

Blaine was really helpful and nice to deal with, very happy with the service

24 April 2026
Unprompted review
Rated 5 out of 5 stars

This company is really excellent it’s…

This company is really excellent it’s extremely efficient and they could teach other companies how to treat customers. Refreshingly good and Gheorge who carried out the work today was extremely professional and pleasant to deal with. Thank you 🤩

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Gheorghe replaced my Quooker…

Gheorghe replaced my Quooker installation - he was an excellent engineer - he explained everything and talked me through the whole process. His explanations were very clear and he outlined the full installation process. I very happy with his work and his attention to detail

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Our tap needed a service and we contacted Quooker by email. An appointment was set up for a date and time that an engineer would call. Paul called before the time. He was very professional and pleasant. He replaced some corroded valves. Excellent service from Quooker

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Gheorghe is a top service engineer.

Gheorghe arrived on time , was polite and well mannered. He let me know how long he'd be and spoke clearly about what he was going to do and got on with it . Both myself and my wife are delighted. Thank you Gheorghe.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Had a fault occur with our tap

Had a fault occur with our tap , reduced flow and spluttering . I went through the inline trouble shooting steps and ended up booking a service call . I got a booking 2 days later. Blaine was the service engineer and had been out before for a previous issue 2 years ago. He quickly identified a fault and replaced the part while completing a full service on the unit . He was extremely clean and tidy while working and chatted away explaining what he was doing as well as life in general . Great service.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Professional Company and Quality Product!

From start to finish, my experience with Quooker has been excellent. Pilar’s video call clearly explained how it works and its benefits, and the installation by Blaine was seamless. The tap itself is of high quality and works perfectly.

Overall, a truly professional service and product which I highly recommend.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Happy Customer

Great service from Quooker and Ryan Platts - turned up on time , very efficient, and a very pleasing guy to engage with and he was very knowledgeable about the product .
If I had one issue , it was the delay in getting an appointment - if your Quooker stops working , you are really stuck , so some emergency call out option would be good .
Overall very happy with the job done.

12 April 2026
Unprompted review
Rated 5 out of 5 stars

excellent service from Ryan Platts

Ryan installed a cold water filter for our Quooker tap, removed our old scale filter and serviced the tap. Ryan also gave us some recommendations on how to keep everything running smoothly and how often to get the system serviced. 10/10

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Expert servicing by Quooker (Ryan Platts)

We have had our Quooker tap for a number of years now and can’t imagine life without it!

The boiling water started to run slower from the tap and it was becoming dangerous as the water was splashing.

Booked a service via email and Ryan Platts came to sort it out for us. He expertly dismantled the system, cleaned and replaced parts and it’s as good as new all the while providing tips on how to look after the device and just generally being nice to talk to.

10 April 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look