quooker.ie Reviews 

1,002
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 293 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for being punctual, knowledgeable, and extremely helpful during routine maintenance visits and new installations. Many consumers highlight the exceptional quality of the taps and note that customer support provides quick, effective solutions. Some reviewers were not happy with the product, mentioning unexpected leaks, faulty parts, or frustrating mechanical issues with the taps. A few customers also noted disappointments regarding the sparkling water quality not meeting expectations and confusing maintenance requirements. Others expressed frustration regarding unexpected repair costs or complications when dealing with malfunctioning components.

What people talk about most

Service

People report overwhelmingly positive experiences with service, highlighting prompt responses and... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, punctuality, and... See more

Product

Consumers find the product to be an essential and brilliant kitchen appliance, praising the high quality and... See more

Quality

Reviewers highlight positive aspects of quality, expressing high satisfaction with the brilliant products and... See more

Customer service

Clients share positive opinions on customer service, highlighting first-class support and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I got a quick response to my service request. Ryan, their service engineer contacted me the day before the call to give me a time of arrival. After his survey he quickly identified the fault and offe... See more

Rated 5 out of 5 stars

I booked a service and had to postpone it twice. There was no problem whatsoever booking a new date each time. Then the engineer Ryan arrived exactly on time on the day. He sorted out a small issue... See more

Rated 5 out of 5 stars

We have had our Quooker tap for a number of years now and can’t imagine life without it! The boiling water started to run slower from the tap and it was becoming dangerous as the water was splash... See more

Rated 5 out of 5 stars

Experienced some issues recently after 5 years with my Quooker tap. Customer service arranged a service within days. Ryan contacted me in advance to schedule a time that worked best for me. He ar... See more


Company details

  1. Kitchen supply shop

Written by the company

A true revolution ... Quooker: the world's first and only true 100 degrees boiling water tap that immediately dispenses boiling water, filtered chilled and sparkling water. Tap on the worktop, tank underneath. A 100% Dutch invention taking over the world. Quooker have operated in the UK since 2006 and this is where the journey began.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(1,002)

289 reviews in the last 12 months

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Rated 5 out of 5 stars

Gheorghe was Excellent

We had Gheorghe out to fix/service our Quooker Tap. Gheorghe is professional and polite, he walked me through all the checks he was going to carry out before he got stuck in. Then, he fixed the position of the tap and cleaned up all the wires and pipes that were very messy from the original install. The tap extension pipe has never worked smoothly but now it’s perfect. Really happy with the job he did and would recommend him highly.

13 February 2026
Unprompted review
Rated 4 out of 5 stars

Back up and running

The process for organizing service is straightforward with appointment scheduled about a week later. Service engineer Bryan Haberlin arrived within the hour of the scheduled time and resolved our issue with full explanation of what and why the issue had occurred.
Four star review only because there was a lot of time lost in working through all the suggested self help options on the quooker site that are really not an option in my option for the average customer.

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Top service

Fast response time, got the job done and managed to sace me having to buy a whole new tap. Thank you!

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Paul was amazing

Paul was amazing. Rang well in advance and fixed our problem in no time at all. Very pleased with service and definitely recommend to anyone.
James

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent time keeping

Excellent time keeping. Courtesy outstanding- removed shoes. Helpful and efficient. Ryan arrived with all necessary equipment to ensure no mess was created. My kitchen was left cleaner after his visit. Delighted to have my Quooker back up and running (an expensive luxury but great).

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Quooker customer service

Ringing Quooker to organise a service was a pleasure, equally the aervice was on time and executed perfectly, I feel like I have a new tap and all within the standard service price, you just can't beat that for service. Recommend Quooker as a product and for their customer service

16 January 2026
Unprompted review
Rated 5 out of 5 stars

Quooker tap

Got my quooker tap installed today from Ryan. Very efficient. A lovely guy to deal with highly recommended him to anyone thinking of getting one. Well worth it.

26 January 2026
Unprompted review
Rated 5 out of 5 stars

Just had my Quooker serviced by Jason

Just had my Quooker serviced by Jason. I found him very efficent and professional, he discovered there was an electrical fault with my tank and replaced the unit. I would highly recommend Jason. Very happy with the service.

23 January 2026
Unprompted review

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