Quote Detective Reviews 

1,675
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 356 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being helpful, professional, and patient, ensuring a smooth and stress-free process. The customer service is consistently described as excellent, with many appreciating the clear explanations and efficient handling of queries. People found the overall service to be very good, often highlighting quick response times and a straightforward experience when obtaining insurance. However, some customers also noted concerns regarding pricing, with experiences of rates not matching initial expectations or online quotes, and unexpected increases. There were also instances where people reported issues with customer service, including difficulties reaching representatives, slow responses, or charges for policy changes, leading to frustration and stress.

What people talk about most

Staff

People report positive experiences with staff, frequently praising their helpfulness, professionalism, and... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness, politeness,... See more

Service

Customers consistently note positive experiences with service, often praising the helpfulness,... See more

Price

Consumers find price to be ambiguous, with many reviewers praising the company for offering competitive and... See more

Response time

Customers had positive experiences with response times, particularly when using chat support, which many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Josh went above and beyond to help me find car insurance at an affordable price which I would have taken but I found one slightly more feasible, not by much though. I must say the customer service he... See more

Company replied

Rated 5 out of 5 stars

Jus renewed a policy, firstly dealt with Tarin who made it all really easy and straight forward, tyler was immensely helpful throughout and meg was incredibly professional during the finalisation of t... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with the costumer service today They give me the best price ever and a guy named Marshal was professional, very helpful and explain everything with patiance and speaks clear... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with Quote Detective. The team was very helpful, professional, and made the process of getting taxi insurance simple and stress-free. Everything was explained clearly, documen... See more

Company replied


Company details

  1. Car and Motor Insurance Agency
  2. Insurance agency
  3. Insurance broker

Written by the company

Quote Detective is an insurance intermediary devoted to driving down the cost of your insurance. Our team is made up of experts with extensive experience in the specialist motor insurance market. Using innovative pricing technology we deliver unique competitive prices to our customers and provide multi vehicle discounts. We are dedicated to getting it right for you first time. Friendly UK based call centres to help you along the way. Quote Detective operates in the following niche sectors of the non standard motor market: • High net worth individuals • Convicted drivers – both motoring and non motoring • High performance vehicles • Young drivers • Modified vehicles • Multi-car and Multi-vehicle policies


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(1,675)

350 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service and very helpful

I would highly recommend quote detective for your next taxi insurance.i was getting very high prices from all other companies including the one I've been with for 3 years.they were able to get me really good deal and a lot cheaper than what was quoted including Europe cover/delivery all in.
Hasan especially was a great help sorting out everything and getting me a good deal.thanks again 👍👍👍👍

27 April 2026
Unprompted review
Quote Detective logo

Reply from Quote Detective

Thank you very much for leaving this wonderful review! I will pass this fedback on to Hasan, who will be very pleased with this.

Kind Regards,
Charlie-Jaye

Rated 5 out of 5 stars

Good survice got insurance policy from…

Good survice got insurance policy from quote detective and I am impressed sp Mr hasan was very good he listened everything patiently gave me enough time thank Mr hasan.

23 April 2026
Unprompted review
Quote Detective logo

Reply from Quote Detective

Thank you very much for leaving this wonderful review! Hasan will be thrilled to read this!

- Charlotte

Rated 5 out of 5 stars

Becky Flowers was very helpful and…

Becky Flowers was very helpful and guided me through everything concerning my insurance renewal.

23 April 2026
Unprompted review
Quote Detective logo

Reply from Quote Detective

Thank you very much for leaving this fantastic review! Becky will be delighted to read this!

- Charlotte

Rated 5 out of 5 stars

Becky was very helpfull

23 April 2026
Unprompted review
Quote Detective logo

Reply from Quote Detective

Thank you very much for leaving this lovely review! It is great to see that Becky provided helpful service!

- Charlotte

Rated 5 out of 5 stars

Very good service and amazing guy Hasan…

Very good service and amazing guy Hasan very good customer service I really appreciate his help and his patience. Thank you Hasan.
Hares

22 April 2026
Unprompted review
Quote Detective logo

Reply from Quote Detective

Thank you very much for leaving this brilliant review! Hasan will be delighted to read this!

- Charlotte

Rated 5 out of 5 stars

After initial issues and a great deal…

After initial issues and a great deal of stress with my policy set up, Becky in Sales completely turned it around was extremely helpful and sorted a new policy out for me straight away

16 April 2026
Unprompted review
Quote Detective logo

Reply from Quote Detective

Thank you for leaving this lovely review! Becky will be delighted to read this!

- Charlotte

Rated 5 out of 5 stars

Thanks Megan

Thanks Megan , I have been with you guys atleast more than 5 years

16 April 2026
Unprompted review
Quote Detective logo

Reply from Quote Detective

Thank you for leaving this lovely review! We will pass this on to Megan and her manager for praise!

- Charlotte

Rated 5 out of 5 stars

I had a really good experience

I had a really good experience. The service was smooth and everything was handled well throughout my visit. Carly was especially helpful and friendly, and she made the whole experience much better with her positive attitude and support. I really appreciated her assistance.

15 April 2026
Unprompted review
Quote Detective logo

Reply from Quote Detective

Thank you very much for leaving this wonderful review! Carly will be delighted to read this!

- Charlotte

Rated 5 out of 5 stars

Quote Detective highly recommended

It was very easy to communicate with quote detective, the assistant Faith has been very helpful with clear information given and assistance when we had to send information over. This made our experience of getting insurance very easy and transparent.

15 April 2026
Unprompted review
Quote Detective logo

Reply from Quote Detective

Thank you very much for leaving this fantastic review! Faith will be delighted to read this!

- Charlotte

Rated 5 out of 5 stars

They provided me with a competitive…

They provided me with a competitive quote and a tailored solution to my unique situation. I wholeheartedly recommend them. Excellent service and professionalism from their customer service representative Carly.

9 August 2025
Unprompted review
Quote Detective logo

Reply from Quote Detective

Thank you for leaving this fantastic review! Carly will be thrilled to read this!

- Charlotte

Rated 5 out of 5 stars

Claire was extremely helpful and…

Claire was extremely helpful and professional throughout the entire process. She explained everything clearly and ensured all my documents were handled efficiently. The experience was smooth and stress-free, and I felt fully supported at every stage.

14 April 2026
Unprompted review
Quote Detective logo

Reply from Quote Detective

Thank you for leaving such a fantastic review! Claire will be thrilled to read this!

- Charlotte

Rated 5 out of 5 stars

You where absolutely amazing

You where absolutely amazing and very understanding thank you much appreciated

13 April 2026
Unprompted review
Quote Detective logo

Reply from Quote Detective

Thank you very much for leaving this wonderful review!

- Charlotte

Rated 5 out of 5 stars

A massive thank you to Becky Flowers…

A massive thank you to Becky Flowers for helping me sort out my van insurance! I have been riddled with anxiety as it’s my first time looking for a van policy and Becky made me feel so comfortable, at ease and sorted me out straight away. She is an asset to the company and deserves recognition and reward. Becky explained everything in detail about the policy and adhered to all rules and regulations all whilst making me happy and satisfied. Becky was very patient, professional and cheery on the phone. I wish any time I called a company I get through to Becky every time. There should be more Becky’s in the world. Thank you so much.

11 April 2026
Unprompted review
Quote Detective logo

Reply from Quote Detective

Thank you for leaving such a wonderful review! It is fantastic to see that Becky provided such amazing service and we hope that this level of service continues throughout the duration of your policy. We will pass this on to Becky and her manager for praise!

Thank you,
Charlotte

Rated 1 out of 5 stars

Avoid Hasan/Hassan the salesman

Avoid Hasan/Hassan the salesman. They reel you in with low prices online but it dramatically changes once you call them. I had a horrible experience on the phone trying to arrange taxi insurance. I got a quote for £2185 online via comparethemarket and once I called I went through a really long and arduous process to get a quote from them. They put a really low price online so you call them and then claim "uber approved policy" or check outdated Google Maps street view to find your driveway and if they cannot see it due to Google Maps showing pictures that are 10+ years old then claim this will need to be verified by our admin team which is one the ways they raise the price of your policy. Be sure to be very careful and attentive when listening as they try and change the information that you put online so the details change and they can try and charge you more for your policy. I luckily did my due-diligence and saw a lot of bad reviews where after purchasing the policy, they refuse to accept certain documents and raise prices and if you dare think about cancelling, the cancellation fees are very high to try and lock you into the policy. I spoke with Hasan who was the salesman and he was very rude and kept questioning me in such a preposterous manner asking where is my driveway when he was looking at 10+ years old photos on Google Maps. In the end my £2185 quote when up to £2958 as they made it "uber approved" and it means I can use it for Uber Eats, SDP cover etc etc they just give you all this fancy jargon acting like they are doing you a favour when really almost all taxi insurance policies include this anyway. Overall, they are very pushy salesmen and they use smart tactics to extract information from you to increase the prices of their policies. I would say it is not worth the hassle and risk to go with them, luckily I got a quote with Acorn which is a little more but happy to pay more and have that piece of mind that I have gone direct to the insurer and can contact if I have any issues, with brokers like Quote Detective, they are third party so when something goes wrong, it is a long winded process to sort it out. I would recommend avoid at all costs if you want to hold onto your money and not get conned! Good luck and don't give into their sleazy sales tactics.

9 April 2026
Unprompted review
Quote Detective logo

Reply from Quote Detective

Good Afternoon, Thank you for raising your concerns. Excellent customer service is of upmost importance to us and the level of service that you have said you have experienced is unacceptable and will be duly noted. I would love to have the opportunity to investigate what has happened with high importance but I am unable to locate your details on our system using the details input on trustpilot reviews. Could you please email 'contact@quotedetective.com' with your full name, date of birth, first line of address and postcode please.

Thank you,
Charlotte

Rated 5 out of 5 stars

I had missed my payment deadline within…

I had missed my payment deadline within 45 minutes and had a email to say my insurance was going to be cancelled. I had a phone call and it was sorted within 10 minutes. I can’t thank them enough . Many thanks

9 April 2026
Unprompted review
Quote Detective logo

Reply from Quote Detective

Thank you very much for leaving this wonderful review!

- Charlotte

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look