Quote Detective Reviews 

1,665
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 356 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being helpful, professional, and patient, ensuring a smooth and stress-free process. The customer service is consistently described as excellent, with many appreciating the clear explanations and efficient handling of queries. People found the overall service to be very good, often highlighting quick response times and a straightforward experience when obtaining insurance. However, some customers also noted concerns regarding pricing, with experiences of rates not matching initial expectations or online quotes, and unexpected increases. There were also instances where people reported issues with customer service, including difficulties reaching representatives, slow responses, or charges for policy changes, leading to frustration and stress.

What people talk about most

Staff

People report positive experiences with staff, frequently praising their helpfulness, professionalism, and... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness, politeness,... See more

Service

Customers consistently note positive experiences with service, often praising the helpfulness,... See more

Price

Consumers find price to be ambiguous, with many reviewers praising the company for offering competitive and... See more

Response time

Customers had positive experiences with response times, particularly when using chat support, which many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Josh went above and beyond to help me find car insurance at an affordable price which I would have taken but I found one slightly more feasible, not by much though. I must say the customer service he... See more

Company replied

Rated 5 out of 5 stars

Jus renewed a policy, firstly dealt with Tarin who made it all really easy and straight forward, tyler was immensely helpful throughout and meg was incredibly professional during the finalisation of t... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with the costumer service today They give me the best price ever and a guy named Marshal was professional, very helpful and explain everything with patiance and speaks clear... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with Quote Detective. The team was very helpful, professional, and made the process of getting taxi insurance simple and stress-free. Everything was explained clearly, documen... See more

Company replied


Company details

  1. Car and Motor Insurance Agency
  2. Insurance agency
  3. Insurance broker

Written by the company

Quote Detective is an insurance intermediary devoted to driving down the cost of your insurance. Our team is made up of experts with extensive experience in the specialist motor insurance market. Using innovative pricing technology we deliver unique competitive prices to our customers and provide multi vehicle discounts. We are dedicated to getting it right for you first time. Friendly UK based call centres to help you along the way. Quote Detective operates in the following niche sectors of the non standard motor market: • High net worth individuals • Convicted drivers – both motoring and non motoring • High performance vehicles • Young drivers • Modified vehicles • Multi-car and Multi-vehicle policies


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(1,665)

340 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thanks to you claire

5 March 2026
Unprompted review
Quote Detective logo

Reply from Quote Detective

Thank you very much for leaving this great review! We will pass this on to Claire and her manager fro praise!

- Charlotte

Rated 1 out of 5 stars

I regret taking out this policy

I regret taking out this policy. The sales process made it sound straightforward and flexible, but once signed up, the reality was very different.

Trying to cancel has been frustrating and stressful. The limitations and conditions were not made clear upfront, and I feel trapped in something I would not have agreed to if everything had been properly explained.

This has been a very disappointing experience, and I encourage anyone considering this provider to read the fine print carefully before committi

12 September 2025
Unprompted review
Quote Detective logo

Reply from Quote Detective

Good Afternoon Mr Khan, thank you for your feedback.

I would love to have the opportunity to investigate what has happened as we would never want any of our customers to feel this way. I have sent a further information request as I cannot find a policy for you from your name.

Our full terms are business are in our welcome pack, also available on our website and read out on the sales call, to which you can come back with questions.

Please could you email 'contact@quotedetective.com' with your full name, date of birth, first line of address and postcode please, and we will look into further.

Thank you,
Charlotte
...........................................................
Updated 5/3/26 - Mr Khan, thank you for sending over further detail to locate your policy. We have tried contacting you but have been unsuccessful. We will try again :-)

Rated 5 out of 5 stars

I had a call with Huw after receiving a…

I had a call with Huw after receiving a cancellation text. He was very compassionate and understanding about my situation, and kindly offered me some time to talk. He remained professional throughout and made me feel completely comfortable during the call.

3 March 2026
Unprompted review
Quote Detective logo

Reply from Quote Detective

Thank you very much for leaving such a lovely review! Huw will be delighted to read this!

- Charlotte

Rated 5 out of 5 stars

I needed help In regards to my policy

I needed help In regards to my policy, Jaimie helped me and solved my problem within minutes!

3 March 2026
Unprompted review
Quote Detective logo

Reply from Quote Detective

Thank you very much for leaving this excellent review! Jaimie will be thrilled to read this!

- Charlotte

Rated 5 out of 5 stars

5 Stars (Hasan at Quote Detective)

What can I say?!! Hasan at Quote Detective was absolutely amazing at providing me a 5* service and saving me a massive amount on my insurance I couldn't believe it!! What's even more mind blowing is Hasan actually served me 2 years ago and (saved me a lot ££ back then) I was lucky enough to speak to him again 2 years later. Hes a top bloke honestly. Thanks alot Hasan, if I could give more than 5* I would!!

2 March 2026
Unprompted review
Quote Detective logo

Reply from Quote Detective

Thank you for leaving this amazing review! It is fantastic to see that Hasan provided such great service and we hope that this continues throughout the duration of your policy with us! We will pass this on to Hasan and his manager for praise!

- Charlotte

Rated 5 out of 5 stars

Shannon was so helpful and sorted my…

Shannon was so helpful and sorted my request quickly - pleasure to have spoken with her

28 February 2026
Unprompted review
Quote Detective logo

Reply from Quote Detective

Thank you very much for leaving this wonderful review! Shannon will be thrilled to read this!

- Charlotte

Rated 5 out of 5 stars

They handle my issue very…

They handle my issue very professionally and am happy for their service specifically Huw for his amazing service

27 February 2026
Unprompted review
Quote Detective logo

Reply from Quote Detective

Thank you for leaving this excellent review! Huw will be over the moon to read this!

- Charlotte

Rated 5 out of 5 stars

I had a great experience dealing with…

I had a great experience dealing with Max from Quote Detective. He was professional, listened to exactly what I needed for my taxi cover, and found me a competitive rate that I’m very happy with. Excellent customer service—thanks again, Max

26 February 2026
Unprompted review
Quote Detective logo

Reply from Quote Detective

Thank you very much for leaving such a lovely review! Max will be thrilled to read this!

- Charlotte

Rated 5 out of 5 stars

I had a great experience with Quote…

I had a great experience with Quote Detective, especially with Marshal who helped me throughout the process. He was very professional, polite, and extremely helpful. He explained everything clearly and made the whole process simple and stress-free.

Most importantly, he managed to find me a very cheap and affordable insurance deal compared to others, which I really appreciate. He took the time to understand my needs and got me the best possible price.

His communication was quick and clear, and he answered all my questions patiently. Excellent customer service and a genuinely helpful person.

I highly recommend Marshal and Quote Detective to anyone looking for a good and affordable insurance deal. Thank you for the excellent service!

Thank you Marshal

26 February 2026
Unprompted review
Quote Detective logo

Reply from Quote Detective

Thank you very much for leaving this fantastic review! It is brilliant to see that Marshal provided excellent customer service and we hope that this level of service continues throughout the duration of your policy with us. We will pass this on to Marshal and his manager for praise!

- Charlotte

Rated 5 out of 5 stars

Carly was so helpful and polite she…

Carly was so helpful and polite she helped me also she congratulated me on my efforts as I’m not into technology so very happy especially with Carly input kind regards Paul James peacock 👍…”

26 February 2026
Unprompted review
Quote Detective logo

Reply from Quote Detective

Thank you very much for leaving this wonderful review! We will pass this on to Carly and her manager for praise.


- Charlotte

Rated 5 out of 5 stars

Faith (admin)

Answered my query and sent relevant documents. Thanks

25 February 2026
Unprompted review
Quote Detective logo

Reply from Quote Detective

Thank you very much for leaving this lovely review! Faith will be thrilled to read this!

- Charlotte

Rated 5 out of 5 stars

Carly

Carly , made it very easy to communicate and got everything sorted that I needed sorting , very happy with the service 👍

23 February 2026
Unprompted review
Quote Detective logo

Reply from Quote Detective

Thank you very much for leaving this wonderful review! We will pass this on to Carly and her manager for praise!

- Charlotte

Rated 5 out of 5 stars

Carly was a great help and it’s always…

Carly was a great help and it’s always a pleasure when being assisted by such a helpful person 🤗

23 February 2026
Unprompted review
Quote Detective logo

Reply from Quote Detective

Thank you very much for leaving this excellent review! Carly will be thrilled to read this!

- Charlotte

Rated 5 out of 5 stars

Carly was very professional and helpful…

Carly was very professional and helpful with everything i needed

20 February 2026
Unprompted review
Quote Detective logo

Reply from Quote Detective

Thank you very much for leaving this Fabulous review. Carly will be over the moon to hear this.

Thanks.
Charlie-Jaye

Rated 5 out of 5 stars

Satisfied

Although my documents took delay Wast Not But Carly resolved my matter and i am pretty much satisfied now. He is very helpful and supportive indeed.
Thanks Carly

16 February 2026
Unprompted review
Quote Detective logo

Reply from Quote Detective

Thank you very much for leaving this great review. I will pass this feedback onto Carly who will be extremely pleased to hear this.

Thanks,
Charlie-Jaye

Rated 5 out of 5 stars

Customer service

Faith was professional, efficient, and kept me well-informed. They made the whole process easy, and I’m grateful for the clear communication. I’d definitely recommend their support to anyone

18 February 2026
Unprompted review
Quote Detective logo

Reply from Quote Detective

Thank you very much for leaving this great amazing review! We will pass this on to Faith and her manager for praise!

Thanks,
Charlie-Jaye

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